Director Service Operations Jobs in Worcester, MA

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Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

Regional Director Operations - Clinical Services & Operations

This role is a unique hybrid, functioning in a dual capacity as both the operational leader (ROD) and the clinical leader (MCS) for the region. The Regional Operations Director (Clinical Services) is responsible for the overall operational, financial, and clinical management of the region. They will drive business outcomes and strategic growth while ensuring the highest standards of patient care, safety, quality assurance, and regulatory compliance.

Geography includes rural West Virginia and Eastern Kentucky (6 clinics total). Relocation eligibility is available for qualified candidates.

This leader partners with Divisional and Regional Operations leadership to align clinical strategy with performance priorities. Beyond setting direction, the Regional Director is accountable for execution-ensuring strict adherence to quality improvement plans, regulatory compliance, and operational KPIs. Success in this role is defined by the ability to stabilize variance, drive consistency, and deliver sustained improvements in patient care and safety across the region.

Essential Duties & Responsibilities:

• Clinical Leadership & Quality Assurance: Oversee nursing and technical services for patient treatment. Conduct trend analysis of clinical outcomes and independently develop and implement plans of correction for any clinical quality issues. Ensure adherence to all state and federal regulations governing patient care services (HIPAA, CMS, OSHA, etc.).
• Operations & Financial Management: Manage regional P&L, budget forecasting, and inventory to optimize financial performance and strategic growth.
• Teammate Management: Provide leadership and mentorship to facility administrators and clinical teams. Direct all teammate activity including hiring, promoting, performance development reviews (PDRs), and disciplinary actions. Foster a positive, inclusive work culture aligned with DaVita's Core Values.
• Physician & Patient Relations: Foster strong strategic relationships with nephrologists, medical directors, and hospital partners. Ensure comprehensive modality education and exceptional patient care experiences.

Education & Requirements:

• Current license to practice as a Registered Nurse (RN) in the state of employment is REQUIRED.

• Bachelor's degree in a related area strongly preferred.
• Minimum of two (2) years of healthcare management experience preferred; multi-facility dialysis management experience strongly preferred.
• Current CPR certification required.
• Intermediate computer skills and proficiency in DaVita clinical applications (CWOW, etc.).

Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-GA1

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.