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Director Service Operations Jobs in Portland, OR

Schneider National

Director of Operations

Portland, OR · On-site

$150 - $200/hr

Job overview Schneider is seeking a Director of Operations in Portland to lead teams of customer service and operations associates. The Director of Operations will play a critical role in improving ...

Reser's

Director, Customer Service

Beaverton, OR · On-site

The Director focuses on operational execution, process improvement, system utilization, workflow consistency, and team performance in a system-driven, exception-based customer service environment.

EnerSys

Director National Accounts

Portland, OR · On-site

$125K - $156K/yr

Job Purpose The Director of National Accounts is responsible for developing and leading national sales and service operations to meet or exceed assigned revenue, bookings, and profitability goals.

SupportFinity™

Manager, Field Service

Tualatin, OR · On-site

$100 - $125/hr

Role Summary The Service Operations Manager requires an experienced professional with high levels ... Ability to have a direct impact on scalability in a complex organization * Effectively manage ...

Confidential Search

Be Seen First

Restaurant Director of Operations

Vancouver, WA · On-site

$130K - $140K/yr

Director of Operations - Portland, OR and Southwest Washington Region Reports To: Vice President of ... Coach leaders on service standards and effective guest recovery practices. * Address operational ...

Pacific Bells, LLC

Director of Operations WI

Vancouver, WA · On-site

$150 - $200/hr

The Director of Operations is responsible for all aspects of operations including people, customers ... food service business with multi-unit experience required. • Good communication skills, and ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Portland, OR

Director Service Operations information

See Portland, OR salary details

$36.1K

$114.2K

$190.4K

How much do director service operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director service operations in Portland, OR is $114,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $143,700.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Portland, OR?

The most popular types of Service Operations jobs in Portland, OR are:

What are popular job titles related to Director Service Operations jobs in Portland, OR?

For Director Service Operations jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Portland, OR look for?

The top searched job categories for Director Service Operations jobs in Portland, OR are:

What cities near Portland, OR are hiring for Director Service Operations jobs?

Cities near Portland, OR with the most Director Service Operations job openings:

Director Service Operations jobs near you

Director of Operations

Schneider National

Portland, OR • On-site

$150 - $200/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Schneider National rating

7.7

Company rating: 7.7 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

103rd of 366 rated logistics

Job description

Job overview

Schneider is seeking a Director of Operations in Portland to lead teams of customer service and operations associates. The Director of Operations will play a critical role in improving the productivity of Schneider’s fleet and will collaborate with various teams to automate and enhance processes.

Responsibilities
  • Lead initiatives to improve the productivity and performance of the business.
  • Collaborate with sales and operations teams to exceed customers’ expectations.
  • Lead the integration of tech enhancements related to driver, customer and operational teams.
  • Create and sustain a high-performance environment through processes and actions.
  • Exercise situational leadership when working with various teams in the organization.
  • Initiate and lead process improvement opportunities.
Skills and qualifications
  • Bachelor's degree in business, logistics or related field required.
  • Minimum seven years of transportation or logistics experience required.
  • Operations background is preferred.
  • Able to foster productive relationships with internal and external customers.
Pay and benefits
  • Medical, dental and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • See full list of operations benefits.
Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

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