Director Service Operations Jobs in Portland, OR

About Honor

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About the Role

At Honor, compliance is a competitive advantage—not a gatekeeper. As we expand into new markets, grow our services, and evolve our operating model, our ability to translate complex regulatory requirements into efficient, scalable operations directly enables that growth.

We are seeking a Director of Compliance Operations to transform our compliance operations into a proactive function that actively enables Honor's growth and operational efficiency. Reporting to the VP of Trust & Safety, the Director of Compliance Operations will lead a team of compliance and operations professionals, set the strategic direction for the function, and own day-to-day execution of compliance across the Honor platform. This is a deeply cross-functional role that combines strategy and execution, with regulatory complexity and operational pragmatism, and with people leadership and hands-on problem solving. Success isn't measured simply by maintaining compliance—it's measured by building durable operational systems that make compliance easier, more scalable, and more effective as the business grows.

The ideal candidate brings experience working at the intersection of technology and operations—someone who has successfully partnered with Product and Engineering to build tech-enabled solutions, knows how to make a compelling business case for technical investment, and can translate operational requirements into clear product specifications. Strong generalist instincts, sharp analytical skills, and the ability to see the forest and the trees are essential.

About the Team

The Compliance Operations team enables Honor's growth by transforming regulatory requirements into scalable operational practices. We partner across Regulatory, Product, Operations, Trust & Safety, Training, Market Leadership, and our Home Instead network to ensure Honor can confidently expand into new markets while maintaining the highest standards of quality, safety, and compliance.

As Director of Compliance Operations at Honor, you will:

• Set the strategic direction for the Compliance Operations function—defining how Honor manages compliance across employment law and home care licensing as we grow into new markets and expand our service offerings.
• Continuously assess for compliance risk and for opportunities to simplify, streamline, or eliminate operational friction in how we meet regulatory requirements.
• Own day-to-day compliance execution across all markets, personally stepping in to resolve complex issues while building durable systems and protocols so issues don't recur.
• Partner with Product and Engineering to build tech-first, automated solutions that reduce manual compliance effort and scale our operations—including building the business case for technical investment, defining requirements, and driving implementation.
• Lead state licensing audits and audit-readiness programs end to end—identifying gaps proactively, developing remediation plans, and driving closure across internal and field partner teams.
• Ensure operational readiness for new markets and service offerings.
• Translate regulatory changes into clear, actionable operational requirements, ensuring Legal guidance becomes executable protocol across the business.
• Build and develop a high-performing team of 5–10 compliance and operations professionals, setting clear expectations, developing team members, and creating a culture of accountability and continuous improvement.
• Develop and own key compliance metrics and dashboards that give senior leadership clear visibility into risk, operational readiness, and efficiency across all markets.

Leadership Principles we'll assess in this role:

• Balance Incremental and Radical Change: You operate on two tracks simultaneously. On one, you're making targeted, practical improvements to close existing compliance gaps and strengthen day-to-day operations. On the other, you're identifying the larger, system-level changes—in process, technology, or structure—that will make compliance fundamentally more efficient and scalable. You know which track a given problem belongs on, and you move both forward at once.
• Tend to Be Right and Think Systemically: You make sound, well-informed decisions by balancing compliance risk against business and operational risk—and you're comfortable holding both at once. When solutions exist on a spectrum, you find the middle ground that protects compliance without unnecessarily constraining growth or the client experience. You think across markets, teams, and the product ecosystem before you act, and your decisions hold up over time.
• Get S*%t Done: You move quickly and with purpose. You bring enough pattern recognition from prior experience to identify what matters, act independently, and deliver results without waiting for a full roadmap.
• Identify Problems: You don't wait for problems to surface—you go looking for them. Through data, deep-dive operational audits, and close attention to what's happening on the ground, you continuously identify compliance risk, operational risk caused by overly burdensome compliance requirements, and opportunities to improve efficiency. You find root causes, not just symptoms, and you own the solution through to implementation.

Core Competencies

• Technology & Operations Partnership: Proven experience working at the intersection of technology and operations. Knows how to translate ambiguous operational needs into clear product requirements and drive projects through to delivery.
• Strategic Leadership: Thinks beyond current gaps to define what a mature, proactive compliance function looks like at Honor's scale—and builds the roadmap to get there.
• Team Development and Functional Leadership: Experienced people leader with a track record of developing individuals and building high-performing teams.
• Cross-Functional Influence: Operates effectively across organizational boundaries. Navigates competing priorities, builds durable alignment, and drives execution across stakeholders at all levels.
• Analytical Rigor: Brings exceptional analytical skills and experience working with large, imperfect data sets to extract meaningful insights. Uses data to identify risk, measure progress, and drive decisions.

We're looking for you to bring:

• 8–10 years of experience in operations, product operations, or compliance roles within a technology-first or high-growth company—health tech, logistics, or distributed workforce environments are a strong fit.
• Demonstrated experience working at the intersection of technology and operations, including partnering with Product and Engineering teams to define requirements and deliver solutions.
• Track record of developing functional areas for scale — building the systems, processes, and team structures that enable the function to get ahead of problems rather than chase them.
• Exceptional analytical skills with experience working with large, complex, or imperfect data sets; proficiency with data visualization tools and experience developing operational KPIs.
• Strong cross-functional leadership and stakeholder management skills.
• Demonstrated people management experience, including developing high-performing teams and managing through ambiguity and change.
• Excellent written and verbal communication skills, including the ability to distill complex regulatory or operational topics for non-expert audiences and senior leadership.
• Preferred: experience with employment law compliance, home care or healthcare regulation, state licensing, or multi-state regulatory environments.

Compensation & Benefits

The annual base salary range for this role is $176,400 - $196,000 . Individual compensation will be commensurate with the candidate's experience and qualifications.

Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero-cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program and Employee Assistance Program.