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Director Service Operations Jobs in Detroit, MI (NOW HIRING)

Remora

Director of Field Operations

Wixom, MI · On-site

  • Medical

  • Retirement

  • PTO

This is a high-impact, hands-on role focused on site operations, field service, CO quality ... direct personal involvement in day-to-day execution * Lead operational performance and safety ...

Ezee Fiber

Director, Operations

Troy, MI

Overview At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in ... Responsibilities As the Director of Operations, this role is responsible for driving the ...

Ezee Fiber

Director, Operations

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we ... As the Director of Operations, this role is responsible for driving the operational and strategic ...

Ezee Fiber

Director, Operations

Troy, MI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

OUR VALUESAt Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in ... JOB SUMMARYAs the Director of Operations, this role is responsible for driving the operational and ...

Ezee Fiber

Director, Operations

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

OUR VALUES At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in ... JOB SUMMARY As the Director of Operations, this role is responsible for driving the operational and ...

Ezee Fiber

Director, Operations

Troy, MI · On-site

$150 - $210/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

OUR VALUES At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything ... JOB SUMMARY As the Director of Operations, this role is responsible for driving the operational and ...

RF Connect

Network Operations Director

Farmington Hills, MI · On-site

$83K - $112K/yr

  • Medical

  • Retirement

  • PTO

This leadership role oversees network monitoring, incident response, service assurance, and operational support across Radio Access Network (RAN), Packet Core, and Backhaul environments. The Director ...

313 Presents

Sr. Director, Sales & Service

Detroit, MI · On-site

The Senior Director, Sales & Service is responsible for strategic leadership, revenue growth, and overall performance of sales and service operations across 313 Presents' portfolio of venues, premium ...

Ilitch

Sr. Director, Sales & Service

Detroit, MI · On-site

The Senior Director, Sales & Service is responsible for strategic leadership, revenue growth, and overall performance of sales and service operations across 313 Presents' portfolio of venues, premium ...

Raymondjames

Manager, Operations | New Accounts

Southfield, MI · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This includes reinforcing best practices in service delivery, escalation management, and operational execution. Additionally, this role will collaborate closely with peer leaders, including Directors ...

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Showing results 1-20

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Detroit, MI

Director Service Operations information

See Detroit, MI salary details

$33.7K

$106.6K

$177.7K

How much do director service operations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director service operations in Detroit, MI is $106,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $134,100.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Detroit, MI? The most popular types of Service Operations jobs in Detroit, MI are:
What are popular job titles related to Director Service Operations jobs in Detroit, MI? For Director Service Operations jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Detroit, MI look for? The top searched job categories for Director Service Operations jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Director Service Operations jobs? Cities near Detroit, MI with the most Director Service Operations job openings:
Director Service Operations jobs near you

Client Service & Operations Associate

Sanctuary Wealth Group, LLC

Bloomfield Hills, MI • On-site

$65K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Client Service & Operations Associate

Managing meaningful wealth brings both complex challenges and exciting opportunities. At Famiglia Wealth, our approach is rooted in integrity, respect, and collaboration. We're building a team of detail-oriented, execution-driven professionals who take pride in operational excellence and exceptional client service.

This role is ideal for someone who thrives behind the scenes, enjoys structure and process, and wants to grow long-term within an operations-focused career path.

Famiglia Wealth is seeking a Client Service & Operations Specialist to play a vital role in supporting the operational backbone of our firm. You will work closely with the Director of Operations and the broader team to ensure smooth, accurate, and efficient execution of client service and back-office deliverables. This is a detail-driven, execution-oriented role ideal for someone who thrives on organization, precision, and high-touch service.

Your role and responsibilities will include:

  • Manage account openings, transfers, and ongoing maintenance workflows.
  • Accurately process time-sensitive money movements (wires, transfers, etc.).
  • Coordinate with custodians and internal teams to track status and resolve issues.
  • Maintain precise client records in our CRM (Wealthbox experience preferred but not required).
  • Support client communications via phone, email, and in person with professionalism and care.
  • Prepare and process account paperwork and documentation.
  • Assist in client meetings as needed.
  • Identify opportunities to streamline workflows and improve client outcomes.
  • Serve as a trusted operational partner to advisors and internal teams.

What we're looking for:

  • 3+ years of experience in wealth management, financial services, RIA operations, or client service.
  • Experience in similar roles such as Client Associate, Operations Coordinator, or Specialist.
  • Familiarity with custodial platforms (Pershing, Schwab, etc.) and CRM systems (Wealthbox a plus).
  • Strong Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
  • Highly organized, detail-oriented, proactive, and able to work independently and with a team.
  • Candidate seeking a long-term opportunity with potential for growth (not into advisory).
  • Nice-to-Have: Securities licenses (Series 7/63/66), but not required.

Why Famiglia?

  • Competitive base salary ($65k-$75k) with potential bonus opportunities
  • Health, dental, vision insurance
  • 401(k)
  • PTO
  • On-the-job training and professional development
  • A culture that values focus during the workday and balance after hours

Apply