ZipRecruiter

Log In

1

Director Service Operations Jobs in Iowa (NOW HIRING)

SNB

Director of Mortgage Operations

Sioux City, IA · On-site

The Director of Mortgage Operations is responsible for providing day-to-day oversight to the ... Excellent customer service and problem resolution skills. Excellent attention to detail, strong ...

SNB

Director of Mortgage Operations

Sioux City, IA · On-site

The Director of Mortgage Operations is responsible for providing day-to-day oversight to the ... Excellent customer service and problem resolution skills. Excellent attention to detail, strong ...

City Laundering Company

Service Manager

Oelwein, IA · On-site

$70K - $85K/yr

Service Manager Lead People. Drive Service. Build Relationships. We are looking for a strong, hands ... Highly visible role with direct impact on customer retention and operational success * Team ...

previous page

Showing results 41-60

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Iowa

Director Service Operations information

See Iowa salary details

$31.9K

$101.1K

$168.6K

How much do director service operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director service operations in Iowa is $101,140.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $127,300.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Iowa?

The most popular types of Service Operations jobs in Iowa are:

What are popular job titles related to Director Service Operations jobs in Iowa?

For Director Service Operations jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Iowa look for?

The top searched job categories for Director Service Operations jobs in Iowa are:

What cities in Iowa are hiring for Director Service Operations jobs?

Cities in Iowa with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $101,140 per year, or $48.6 per hour.

Director New Business Operations

Athene

West Des Moines, IA • On-site

$140 - $190/hr

Other

Re-posted 21 days ago

Athene rating

7.1

Company rating: 7.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose

The Director, New Business Operations is responsible for leading the effective and efficient execution of Athene’s New Business organization, including New Business Processing, Suitability, and the New Business Hybrid Contact Center. Reporting to the Vice President, Operations – New Business, this leader is accountable for delivering operational excellence through efficient, compliant, and customer-focused service while developing organizational capability to support Athene’s continued growth.

Accountabilities
  • Lead New Business Processing, Suitability, and Hybrid Contact Center operations to achieve service, quality, productivity, compliance, and customer experience objectives.
  • Develop and execute operational strategies that improve end-to-end new business processes, enhance producer and policyholder experiences, and support Athene's continued growth.
  • Monitor operational performance using key performance indicators, identify opportunities through data and analytics, and drive continuous process improvement, automation, and scalable solutions.
  • Build strong cross‑functional partnerships with Distribution, Technology, Compliance, Legal, Risk, Product, Finance, and Workforce Management to optimize operational effectiveness and successfully deliver strategic initiatives.
  • Lead, coach, and develop managers while fostering an inclusive, high‑performing culture grounded in accountability, continuous learning, innovation, and People‑Centered Leadership.
  • Champion change management initiatives, operational excellence, and responsible adoption of AI‑enabled capabilities to improve efficiency while maintaining strong governance, risk management, and compliance.
Qualifications and Experience
  • 7+ years of relevant experience; including 4+ years of formal or informal leadership within insurance, annuities, financial services, or related operations.
  • Demonstrated expertise leading New Business Operations, Suitability, Contact Center Operations, or similar insurance operations with a track record of operational excellence, process optimization, and organizational leadership.
  • Proven ability to lead large‑scale operational change, influence cross‑functional stakeholders, develop high‑performing leaders, and drive innovation using strong analytical, critical thinking, and problem‑solving skills.
  • Experience leveraging technology, workflow automation, AI‑enabled solutions, and data‑driven decision making to improve operational performance, scalability, and customer experience while maintaining appropriate governance.
  • Strong knowledge of insurance operations, regulatory requirements, operational risk management, and compliance within a highly regulated environment.
  • Bachelor's degree or equivalent relevant experience.

Athene is a Military Friendly Employer! Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

#J-18808-Ljbffr

What Athene employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply