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Director Service Operations Jobs in Iowa (NOW HIRING)

City Laundering Company

Service Manager

Oelwein, IA · On-site

$70K - $85K/yr

Service Manager Lead People. Drive Service. Build Relationships. We are looking for a strong, hands ... Highly visible role with direct impact on customer retention and operational success * Team ...

BarnTools LLC

Director of Field Operations

Urbandale, IA · On-site

$110 - $170/hr

Position Overview As the Director of Field Operations and Fleet Reliability, you will own the ... You will lead our internal Field Service team directly and manage the contracted install crews that ...

New

Patten Cat

Service Coordinator, Power Systems

Cedar Rapids, IA · On-site

$19.50 - $24.50/hr

... operations. This role is responsible for coordinating technician assignments, responding to ... Direct customer contact. Serve as the primary point of contact for customer service requests across ...

Altorfer

Service Coordinator, Power Systems

Cedar Rapids, IA · On-site

$19.50 - $24.50/hr

... operations. This role is responsible for coordinating technician assignments, responding to ... Direct customer contact. Serve as the primary point of contact for customer service requests across ...

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Showing results 41-60

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Iowa

Director Service Operations information

See Iowa salary details

$31.9K

$101.1K

$168.6K

How much do director service operations jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director service operations in Iowa is $101,140.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $127,300.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Iowa?

The most popular types of Service Operations jobs in Iowa are:

What are popular job titles related to Director Service Operations jobs in Iowa?

For Director Service Operations jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Iowa look for?

The top searched job categories for Director Service Operations jobs in Iowa are:

What cities in Iowa are hiring for Director Service Operations jobs?

Cities in Iowa with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $101,140 per year, or $48.6 per hour.

Service Manager

City Laundering Company

Oelwein, IA • On-site

$70K - $85K/yr

Full-time

Re-posted 15 days ago

Job description

Service Manager

Lead People. Drive Service. Build Relationships.

We are looking for a strong, hands-on Service Manager to lead and support our service operations team. This role is critical to the success of our organization and serves as the bridge between our customers, Route Service Representatives, District Managers, and the leadership team.

The ideal candidate is someone who leads by example, thrives in a fast-paced environment, communicates well with people at all levels, and takes pride in building strong teams and long-term customer relationships. One of the main pillars of what separates CITY from our competition is our willingness to work HARD. We believe that our leaders should all be willing to work IN the business as much as we work ON the business. If this sounds like you — you may find a perfect fit for yourself here at CITY.

This is more than just a management position — it’s an opportunity to help shape the culture, performance, and growth of an entire service operation.

What You’ll Do

  • Supervise, mentor, and support District Managers (DMs) on a daily basis
  • Train, coach, and motivate existing and newly hired DMs
  • Assist with development and training of Route Service Representatives and Route Apprentices
  • Ensure high customer satisfaction and consistent service standards
  • Build and maintain strong relationships with key customer accounts
  • Assist in managing route efficiency, productivity, and safety
  • Help oversee route coverage, new account installs, and major account measuring
  • Hold teams accountable to company standards and operating procedures
  • Assist in resolving escalated customer concerns professionally and effectively
  • Conduct and coordinate performance reviews and employee development plans
  • Monitor service-related financial procedures including audits, check-ins, and receivables
  • Communicate effectively with customers, team members, and leadership across departments
  • Support company growth, retention, and profitability initiatives
  • Represent the company professionally at all times

What We’re Looking For

  • Strong leadership skills with the ability to motivate and develop teams
  • Understanding of route delivery operations and customer service management
  • Ability to analyze business metrics and improve operational performance
  • Excellent communication and problem-solving abilities
  • Organized, dependable, and able to manage multiple priorities
  • Positive attitude and professional presence
  • Leadership by example mentality

Qualifications

  • Bachelor’s degree preferred OR 5–10 years of related leadership/customer service experience
  • Clean driving record
  • Valid Iowa Class D Chauffeur’s License preferred
  • Prior route/service industry experience strongly preferred
  • 25+ years old

Work Environment & Schedule

  • Field-based role with frequent travel to customer sites and routes
  • Early mornings (routes typically begin between 5:00 AM and 7:00 AM)
  • Combination of office, warehouse, and route environments
  • Some lifting, walking, and physical activity are required
  • Requires consistent and reliable attendance

Equal Opportunity Statement

CITY Laundering Co. is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, veteran status, or any other protected status.

Employment offers are contingent upon successful completion of a background check and drug screening.

Why Join Us?

  • Opportunity to lead an essential and growing department
  • Highly visible role with direct impact on customer retention and operational success
  • Team-oriented environment with strong company support
  • Ability to make meaningful improvements and help shape the future of the operation
  • Competitive compensation based on experience

Disclaimer

This job description outlines the general responsibilities of the role, but is not all-inclusive. Team members may be asked to take on additional tasks as business needs evolve.