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Director Service Operations Jobs in Iowa (NOW HIRING)

Kemin

Finance Director - Operations

Des Moines, IA · On-site

Overview The Finance Director - Operations is a senior leadership role responsible for serving as ... Service Opportunities : Make a positive impact with paid time off for service, partnerships with ...

Kemin

Finance Director - Operations

Des Moines, IA · On-site

$120 - $160/hr

Overview The Finance Director - Operations is a senior leadership role responsible for serving as ... Service Opportunities : Make a positive impact with paid time off for service, partnerships with ...

Traka (Assa Abloy)

Director of Operations

Mason City, IA · On-site

$140 - $200/hr

# Director of OperationsAre you a hands-on operations leader who enjoys being visible on the ... Collaborate cross-functionally with customer service, order management, engineering, quality ...

Chick-fil-A

Director of Operations

Fort Dodge, IA · On-site

$18 - $22/hr

At Chick-fil-A, the Director of Operations role is more than just a job; it's an opportunity. In ... of service guidelines. * Address guest issues that may arise with remarkable care, consults with ...

Chick-fil-A

Director of Operations

Fort Dodge, IA · On-site

$18 - $22/hr

At Chick-fil-A, the Director of Operations role is more than just a job; it's an opportunity. In ... of service guidelines. * Address guest issues that may arise with remarkable care, consults with ...

ASSA ABLOY

Director of Operations

Mason City, IA · On-site

What would you do as our Director of Operations? You will lead and execute a comprehensive, KPI ... Collaborate cross-functionally with customer service, order management, engineering, quality ...

Assa Abloy

Director of Operations

Mason City, IA · On-site

What would you do as our Director of Operations? You will lead and execute a comprehensive, KPI ... Collaborate cross-functionally with customer service, order management, engineering, quality ...

EnerSys

Director National Accounts

Ackworth, IA · On-site

$125K - $156K/yr

Job Purpose The Director of National Accounts is responsible for developing and leading national sales and service operations to meet or exceed assigned revenue, bookings, and profitability goals.

GMTCare

Director of Operations (2497)

Nevada, IA · On-site

$85 - $115/hr

Any About Us: Transportation Management Group (TMG) is a management services organization ... The Director of Operations will be responsible for driving operational efficiency, strategy ...

CiresiMorek

Director of Operations

Cedar Rapids, IA · On-site

Bachelor's degree in Engineering, Operations, Business, or related discipline * 10+ years of ... service * Build a strong leadership pipeline through coaching, succession planning, workforce ...

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Showing results 21-40

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Iowa

Director Service Operations information

See Iowa salary details

$31.9K

$101.1K

$168.6K

How much do director service operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director service operations in Iowa is $101,140.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $127,300.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Iowa?

The most popular types of Service Operations jobs in Iowa are:

What are popular job titles related to Director Service Operations jobs in Iowa?

For Director Service Operations jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Iowa look for?

The top searched job categories for Director Service Operations jobs in Iowa are:

What cities in Iowa are hiring for Director Service Operations jobs?

Cities in Iowa with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $101,140 per year, or $48.6 per hour.

Finance Director - Operations

Kemin

Des Moines, IA • On-site

Full-time

Retirement, PTO

Re-posted 14 days ago

Key responsibilities

  • Serve as the primary finance partner to Kemin's global Operations group, building relationships with Operations leadership.

  • Translate operational financial data into clear insights and challenge the Operations team to improve efficiency and reduce costs.

  • Oversee cost accounting processes, ensure compliance with accounting standards, and assist with financial planning and reporting for operations.

Job description

Overview
The Finance Director - Operations is a senior leadership role responsible for serving as the primary finance partner to Kemin's global Operations group. This position goes beyond traditional financial oversight: the Finance Director will dig deeply into the details of operational accounting and cost structures, translate those insights into clear and actionable language for business unit leaders, and actively drive efficiency improvements and cost savings initiatives alongside the Operations team. The Finance Director - Operations is positioned specifically to enable influence and collaboration across business units without requiring direct hierarchical control.
This individual will hold formal direct reports as well as dotted-line accountability over finance personnel embedded in operations locations worldwide. The role requires both technical depth and executive presence - someone equally comfortable in the weeds of a costing model and in front of senior leadership articulating the financial story of operations performance.
This position is highly preferred to be onsite at our Des Moines Headquarters location.
Join the Kemin Team and Transform Lives!
We are a privately held, family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people, pets, and the planet.
We create solutions that strengthen health and wellbeing, provide nutrition and immune support for pets and production animals, safeguard the planet's natural resources, and protect the global food supply chain for generations to come.
We supply over 500 specialty ingredients for various industries, including human and animal health and nutrition, pet food, aquaculture, nutraceutical, food technologies, crop technologies, textiles, biofuels, and animal vaccines.
We employ 3,500 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, Egypt, India, Italy, San Marino, Singapore, South Africa, and the United States.
As a valued member of our team, you'll enjoy a comprehensive benefits package designed to support your financial, physical, and professional well-being:
  • Competitive Financial Package: Enjoy a rewarding salary, uncapped bonus opportunities, a 401k match program, and generous paid vacation and holidays.
  • Health and Wellness Support: Stay fit and healthy with our fitness reimbursement for the whole family, access to an on-site fitness center, a restaurant offering seasonal fresh food options, and free fresh fruit in break areas.
  • Career Development and Advancement: Unlock your potential with opportunities for growth and development throughout your entire career.
  • Continued Learning Opportunities: Grow your skills with our in-house learning platforms, offering thousands of training resources both live and online, and take advantage of tuition reimbursement for external post-secondary pursuits.
  • Service Opportunities: Make a positive impact with paid time off for service, partnerships with The World Food Programme and Habitat for Humanity, and local community initiatives.

Responsibilities
Operations Finance Leadership & Business Partnership
  • Serve as the dedicated finance leader and strategic business partner to Kemin's global Operations group, building trust-based relationships with Operations leadership across all sites and regions.
  • Translate complex operational financial data - including cost variances, absorption, COGS trends, and capital spend - into clear, digestible insights that Operations managers can act on.
  • Challenge the Operations team constructively to improve efficiency, reduce waste, and achieve cost savings targets; bring structured financial rigor to operational decision-making.
  • Lead the development of financial models for investment decisions, capital projects, make-vs.-buy analyses, and operational improvement initiatives.
  • Drive accountability for operational KPIs by monitoring performance against budget and forecast, explaining variances, and partnering with Operations to course-correct.

Cost Accounting & Financial Accuracy
  • Ensure compliance with US GAAP, local GAAP, and the Kemin WW Accounting Manual as it relates to operational accounting and cost structures.
  • Oversee cost accounting processes including product costing, margin analysis, standard cost setting, and variance analysis across all manufacturing locations.
  • Ensure the company's operational financials and analyses are accurate, timely, and reflective of true economic performance.
  • Assist with technical accounting issues related to manufacturing, inventory, and operational assets.

Planning, Forecasting & Reporting
  • Help prepare and coordinate the annual budget, long-range planning, and rolling forecasts for the Operations function.
  • Analyze trends across COGS, OPEX, and CAPEX to generate forward-looking insights for Operations and senior leadership.
  • Ensure accurate and timely monthly and quarterly reporting packages for Operations, including commentary that bridges financial results to operational drivers.
  • Implement and enhance BI tools, dashboards, and performance analytics to support data-driven operations management.
  • Proactively perform complex analysis to support planning, proposed capital investments, and actual transactions.

Governance, Controls & Compliance
  • Ensure compliance with all relevant regulatory requirements, state and local requirements, and internal controls as they relate to Operations finance.
  • Work on acquisitions and integration activities as needed, including due diligence, tax risk minimization, and compliance for operations-related transactions.
  • Coordinate with the WW Legal department on open items regarding contracts and operational matters.
  • Ensure Kemin's operational assets are protected at all times through sound financial governance and controls.
  • Support audit preparation and ensure compliance with global finance governance standards.

Team Leadership & Dotted-Line Management
  • Directly lead a team of finance professionals aligned to the Operations function, with responsibility for coaching, development, and performance management.
  • Hold dotted-line accountability for finance personnel embedded within Operations across all global Kemin locations, providing direction, standards, and development support.
  • Promote a hands-on, collaborative leadership culture that empowers finance team members while maintaining rigorous financial standards.
  • Strengthen FP&A, cost accounting, OPEX management, and business partnering capabilities across the distributed Operations finance team.
  • Proactively work in concert with senior leaders across business units to provide relevant, timely financial information that enables maximum impact.

Qualifications
  • Education and Experience:
    • Undergraduate/Bachelor's degree in Finance, Accounting, or related field with 15+ years of progressive experience in a manufacturing or operations-intensive environment, OR
    • Master's degree or CPA with 12+ years of relevant experience.
    • MBA preferred.
    • Strong FP&A, cost accounting, and operational finance background required.
  • Proven ability to influence and drive alignment across business units without direct authority - a collaborative leader who earns credibility through expertise and relationship-building.
  • Deep technical competency in cost accounting, operational finance, and manufacturing economics, combined with the ability to explain complex financial concepts to non-finance audiences.
  • A high-energy business partner with a strong commercialization and operational focus; able to provide leadership, set priorities, and meet timetables while driving meaningful outcomes.
  • An in-depth understanding of GAAP accounting, financial planning, and information services as they apply to manufacturing and operations environments.
  • Strong analytical capability in cost structures, OPEX optimization, and variance analysis.
  • Demonstrated ability to drive cost savings and efficiency improvement projects in partnership with operational teams.
  • Experience as a project team leader and motivator; ability to present ideas effectively and communicate well with all levels of management across diverse teams and geographies.
  • Strong project management skills including forecasting, project planning, and development of project timelines.
  • High degree of personal motivation, a desire to make an immediate contribution, and a distinct sense of urgency.
  • Experience dealing with challenging problems, developing strategies, prioritizing, and implementing appropriate solutions.
  • Strong Excel skills and proficiency with BI tools and financial analytics platforms.
  • Multi-language ability a plus; international manufacturing experience preferred.

We are an equal opportunity employer. We consider all qualified applicants without regard to race, color, creed/religion, national origin, ancestry, citizenship or immigration status (where applicable), sex, sexual orientation, gender identity or expression, pregnancy/childbirth/breastfeeding or related conditions, age (40+), disability (including the use of a service animal), genetic information, marital status, familial or caregiver status, military or veteran status, status as a victim of domestic violence, reproductive health decision-making, and any other status protected by applicable federal, state, or local law. We also prohibit retaliation for raising concerns or participating in an EEO process. Applicants who need a reasonable accommodation to apply or interview can email TalentAcquisition.US@Kemin.com.
A post-offer background check and drug screen is required. Additional pre-employment requirements may be necessary based on position.
Kemin is a drug-free and tobacco-free campus.
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