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Director Service Operations Jobs in Iowa (NOW HIRING)

Jobtailor

Director of Operations

Mason City, IA · On-site

$120 - $180/hr

Collaborate cross-functionally with customer service, order management, engineering, quality ... Minimum 10 years of progressive operational leadership experience with proven results delivered ...

Diventures

Store Director

North Liberty, IA

Store Director At Diventures, safety is our number one priority, and fun is our number one goal. We ... service operations, and customer engagement. Maintain Operational Excellence You will ensure the ...

Diventures

Store Director

North Liberty, IA · On-site

$50K - $60K/yr

Store Director At Diventures, safety is our number one priority, and fun is our number one goal. We ... service operations, and customer engagement. Maintain Operational Excellence You will ensure the ...

MDS Solutions

Remote Sr. Director of Operations

Carlisle, IA · Remote

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... as a full-time Senior Director of Operations. Education: Required: Graduate of an accredited ... Must possess strong customer service skills to coordinate service delivery, including attention to ...

MDS Solutions

Remote Sr. Director of Operations

Carlisle, IA · Remote

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Senior Director of Operations provides leadership and oversight to assigned Directors, MDS ... The role combines direct consulting services with leadership responsibilities to ensure clients ...

New

Pwc

Sales Strategy and Operations Director

Des Moines, IA · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Sales Strategy and Operations Director, you will specialize in providing consulting services ... You will analyze customer engagement processes, develop sales and service strategies, and offer ...

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Showing results 21-40

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Iowa

Director Service Operations information

See Iowa salary details

$31.9K

$101.1K

$168.6K

How much do director service operations jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director service operations in Iowa is $101,140.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $127,300.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What are the most commonly searched types of Service Operations jobs in Iowa?

The most popular types of Service Operations jobs in Iowa are:

What are popular job titles related to Director Service Operations jobs in Iowa?

For Director Service Operations jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Iowa look for?

The top searched job categories for Director Service Operations jobs in Iowa are:

What cities in Iowa are hiring for Director Service Operations jobs?

Cities in Iowa with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $101,140 per year, or $48.6 per hour.

Executive Director Oncology Operations

UnityPoint Health

Des Moines, IA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 11 days ago

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 361 frontline employees who took The Breakroom Quiz

270th of 887 rated healthcare providers

Job description

Overview
UnityPoint Health is seeking an Executive Director, Oncology Services to provide strategic and operational leadership for oncology services across the Central Iowa region, including the nationally recognized John Stoddard Cancer Center.
This executive leader will partner closely with the Medical Directors of Radiation Oncology and Surgical Oncology, along with system and market leadership teams, to advance clinical excellence, operational performance, patient experience, growth initiatives, and service line strategy. The role combines regional operational leadership with system-wide influence, serving as a key leader for oncology initiatives, operational projects, and educational efforts across UnityPoint Health.
The Executive Director will be responsible for driving the vision, strategy, and performance of oncology services while fostering strong physician partnerships, leading multidisciplinary teams, identifying growth opportunities, and ensuring exceptional care delivery across the oncology continuum.
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:
  • Expect paid time off, parental leave, 401K matching and an employee recognition program.
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
  • Provide strategic and operational leadership for the oncology service line across UnityPoint Health.
  • Partner with physician leaders in a dyad leadership model to drive clinical, operational, and financial excellence.
  • Collaborate with system and market leadership to develop and execute oncology growth strategies and service line priorities.
  • Lead the design, development, and implementation of new programs, services, and care delivery models that enhance patient access and outcomes.
  • Establish and communicate a clear vision for the oncology service line while fostering alignment among key stakeholders.
  • Drive service line performance through data-informed decision making, operational improvement initiatives, and accountability for results.
  • Oversee financial performance, including budgeting, productivity, revenue cycle awareness, reimbursement considerations, and variance management.
  • Build and maintain strong relationships with physicians, operational leaders, and community stakeholders.
  • Lead system-wide oncology operational meetings, committees, and multidisciplinary workgroups.
  • Serve as a key representative of the oncology service line both internally and externally

Qualifications
Required
  • Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field.
  • Minimum of three (3) years of leadership experience within an oncology service line, cancer program, or oncology-focused healthcare environment.
  • Minimum of one (1) year of leadership experience supporting hospital-based oncology services.
  • Demonstrated experience leading strategic, operational, financial, and growth initiatives within a healthcare setting.
  • Proven ability to build relationships and influence leaders across complex healthcare organizations.

Preferred
  • Master's degree in Healthcare Administration, Business Administration, Public Health, or related field.
  • Experience working within a physician dyad leadership model
  • Experience leading physician practice or ambulatory oncology operations.
  • Experience leading multi-site, regional, or system-wide oncology programs.

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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