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Director Service Operations Jobs in Delaware (NOW HIRING)

St. George's University

$49K - $62K/yr

Work closely with the other Assistant Director of Admissions Operations to align operational workflows, service standards, and applicant progression expectations. * Represent International Admissions ...

RMS Energy

Operations Project Manager - ERS

Dover, DE · On-site

$90 - $120/hr

S. In this role, you'll oversee the execution of field service operations, supporting crews ... Direct crews during shutdowns, start-ups, and urgent troubleshooting events. * Identify operational ...

RMS ENERGY

Operations Project Manager - ERS

Dover, DE · On-site

S. In this role, you'll oversee the execution of field service operations, supporting crews ... Direct crews during shutdowns, start-ups, and urgent troubleshooting events. * Identify operational ...

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Director Service Operations information

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Delaware?

The most popular types of Service Operations jobs in Delaware are:

What are popular job titles related to Director Service Operations jobs in Delaware?

For Director Service Operations jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Delaware look for?

The top searched job categories for Director Service Operations jobs in Delaware are:

What cities in Delaware are hiring for Director Service Operations jobs?

Cities in Delaware with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Associate Director of Operations

Perdue Farms

Milford, DE • On-site

Full-time

Posted 11 days ago

Perdue Farms rating

6.3

Company rating: 6.3 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

312th of 445 rated food and drinks producers

Job description

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we're committed to helping our team members thrive. That's Perdue.
Summary
Join our team as an Associate Director of Operations and help lead high performing processing facilities that deliver strong results and consistent quality. In this role, you will guide plant operations to meet customer needs, drive performance, and support long term profitability, while developing and empowering leadership teams. You'll play a key role in building a strong talent pipeline, promoting a culture of safety and accountability, and ensuring operational excellence across all levels of the organization.
Principal Essential Duties & Responsibilities
  • Work with Operations management in establishing and measuring operating and capital budgets for the operation in a manner to enable the operation to maintain a competitive position in the industry.
  • Lead and develop each plant processing area to ensure plant metrics are met.
  • Work with all support departments to ensure each facet of the organization is working together for associate engagement and meet company goals.
  • Provide feedback and guidance to the processing team in developing solutions for improving processes, maintaining processing environment, and innovative problem solving.
  • Ensure compliance with all legal and regulatory requirements and promote a community image of the Company as the preferred place to work.
  • Ensure that product quality, service, and reliability meet or exceed our customers' expectations.

Minimum Education and Experience
  • Bachelor's degree, or equivalent related work experience, in Business or Ag-Business
  • Minimum of 10 years of related work experience.
  • Knowledge of budget development and administration, report analysis, USDA and employment law.
  • Broad integrated knowledge of live production and plant operations.
  • Ability to travel to remote facilities and/or offices for meetings up to 25% of the time.
  • Must be willing to relocate, if applicable.

Preferred Education and Experience
  • Poultry husbandry knowledge and strong mechanical aptitude a plus.

Physical Requirements and Environmental Factors
  • Position is mostly sedentary but may require occasional moving to other offices or buildings.

When in a plant environment:
  • Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces.
  • May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity.
  • May handle products from 25 degrees to 50 degrees Fahrenheit.
  • May be exposed to noise ranges of 50 db. to 110 db.
  • May be exposed to all chemicals used in poultry, food, and processing facility.
  • Must wear and use protective and safety equipment required for the job as directed by the Company.

#LI-AF1
Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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