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Director Service Operations Jobs in Delaware (NOW HIRING)

Mary Dickson

Director, Procurement Operations

Newark, DE · On-site

$110.18 - $176.28/hr

Direct team in procure-to-pay operations, contract execution, and supplier engagement. * Partner ... Work/Life benefits: annual membership to Care@Work, backup care services for dependents, retirement ...

University Support Services LLC

$49K - $62K/yr

Work closely with the other Assistant Director of Admissions Operations to align operational workflows, service standards, and applicant progression expectations. * Represent International Admissions ...

State of Delaware

Food Service Director II

Milford, DE · On-site

$68K - $81K/yr

Summary Statement This level is responsible for planning and directing all food service activities from menu planning to food preparation for a food service operation. Essential Functions Essential ...

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Director Service Operations information

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Delaware?

The most popular types of Service Operations jobs in Delaware are:

What are popular job titles related to Director Service Operations jobs in Delaware?

For Director Service Operations jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Delaware look for?

The top searched job categories for Director Service Operations jobs in Delaware are:

What cities in Delaware are hiring for Director Service Operations jobs?

Cities in Delaware with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Director, Procurement Operations

Mary Dickson

Newark, DE • On-site

$110.18 - $176.28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

About This Position

This director level role provides enterprise leadership for all procure-to-pay performance, contracting governance controls, and master data integrity across the health system to support operational, clinical, and financial goals.

Responsibilities
  • Own enterprise P2P performance metrics (first-pass match rate, unmatched receipt & invoice aging, invoice cycle time).
  • Establish governance model for requisition intake and approval workflows.
  • Lead PO exception reduction strategy and oversee contract intake risk profiling and renewal governance.
  • Enforce procurement policies, delegation of authority controls, and ensure alignment between negotiated terms, item master updates, and purchasing execution.
  • Direct team in procure-to-pay operations, contract execution, and supplier engagement.
  • Partner with Sourcing, Value Analysis, and Contracting to support category strategies and compliance.
  • Validate and implement savings through identifying rouge buying, off-contract spend, and channeled procurement strategies.
  • Establish enterprise item and vendor master governance framework, define data ownership model, and oversee price file validation and catalog integrity.
  • Implement data quality audits, duplicate detection controls, and drive automation to reduce manual data corrections.
  • Oversee procurement dashboards, KPIs, and performance reporting, providing actionable analysis on spend, supplier compliance, pricing trends, and operational performance.
  • Serve as operational lead for procurement system performance, catalog integrity, and workflow optimization.
  • Ensure sound internal controls, policy compliance, exception management, and audit readiness.
  • Oversee AI-supported analytics and establish prompt engineering standards for procurement use cases.
  • Prepare executive-ready summaries, dashboards, and reports for Supply Chain leadership and communicate procurement updates and operational insights.
  • Lead, mentor, and develop team members, overseeing onboarding, training, performance management, and cross-training.
  • Support P&L review, budgeting, accruals, and administrative fee processes; maintain confidentiality and compliance with organizational and HIPAA policies.
Education & Experience Requirements
  • Bachelor’s degree in Business, Supply Chain, Analytics, or related field required; Master’s degree preferred.
  • 7‑10 years of progressive experience in procurement, supply chain operations, or healthcare supply chain.
  • Proven experience leading teams, developing talent, and managing cross-functional initiatives.
  • Lean/6 Sigma experience and/or certifications preferred.
Compensation

Annual range: $110,177.60 - $176,280.00.

Benefits
  • Full medical, dental, and vision coverage.
  • Life insurance.
  • Two retirement planning offerings, including 403(b) with company contributions.
  • Generous paid time off with annual roll‑over, opportunities to cash out.
  • 12‑week paid parental leave.
  • Work/Life benefits: annual membership to Care@Work, backup care services for dependents, retirement planning services, financial coaching, fitness and wellness reimbursement.
  • Discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, and more.
Equal Opportunity Employment

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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