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Director Service Delivery Manager Jobs in Rochester, MN

Texas Roadhouse

Service Manager

Rochester, MN · On-site

$5.2K/mo

... delivered to our guests. If you have a passion for people and providing a legendary guest ... Providing or directing all Front of House training * Managing performance of Front of House ...

Texas Roadhouse

Service Manager

Rochester, MN · On-site

$5.2K/mo

... delivered to our guests. If you have a passion for people and providing a legendary guest ... Providing or directing all Front of House training * Managing performance of Front of House ...

Hy-Vee, Inc.

Service Manager

Rochester, MN · On-site

$15 - $18.75/hr

District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

Hy-Vee, Inc.

Service Manager

Rochester, MN · On-site

District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

HyVee

Service Manager

Rochester, MN

District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

HyVee

Service Manager

Rochester, MN · On-site

District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

Blue Stone Therapy

Rehab Director

Spring Valley, MN · On-site

$29 - $56/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

Blue Stone Therapy

Rehab Director

Spring Valley, MN · On-site

$29 - $56/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

Blue Stone Therapy

Rehab Director

Spring Valley, MN · On-site

$29 - $56/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

Blue Stone Therapy

Rehab Director

Spring Valley, MN · On-site

$29 - $56/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

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Showing results 21-40

All JobsService Delivery JobsDirector Service Delivery Manager JobsDirector Service Delivery Manager Jobs in Rochester, MN

Director Service Delivery Manager information

See Rochester, MN salary details

$37.1K

$216.5K

How much do director service delivery manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director service delivery manager in Rochester, MN is $202,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $215,500.00 and $215,500.00 per year, depending on experience, location, and employer.

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

What are popular job titles related to Director Service Delivery Manager jobs in Rochester, MN? For Director Service Delivery Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Director Service Delivery Manager jobs in Rochester, MN look for? The top searched job categories for Director Service Delivery Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Director Service Delivery Manager jobs? Cities near Rochester, MN with the most Director Service Delivery Manager job openings:
Director Service Delivery Manager jobs near you
Infographic showing various Director Service Delivery Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $202,249 per year, or $97.2 per hour.

Branch Manager - Rochester, MN

Spee-Dee Delivery Service

Rochester, MN • On-site

$70K - $80K/yr

Full-time

Dental, Life, Retirement, PTO

Re-posted 23 days ago

Spee-Dee Delivery rating

7.0

Company rating: 7.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

32nd of 64 rated delivery companies

Job description

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded throughout the Midwest. Job SummaryThe Branch Manager will execute, direct, and coordinate shipments into and out of the branch. Hours and WagesExempt salary positionStarting wage: $70,000-$80,000 per year, based on relevant years of experience, education, certifications, and comparison to other employees already in this roleDuties and ResponsibilitiesOversee and ensure all day-to-day branch operations are completedPlan and organize daily activities related to production and operationsMeasure productivity by analyzing performance data, financial data, and activity reportsEnsure customer complaints are investigated and resolvedIdentify, recommend and implement measures to improve productivity, equipment performance, work methods, and customer serviceEnforce safety, DOT, and company policiesAnalyze route performance to ensure it is being performed properly and freight is distributed appropriatelyConduct performance evaluations that are timely and constructiveLead weekly meetings and communicate goals and assignmentsHandle and participate in investigating employee concernsIdentify and escalate all operational concerns to appropriate managementDetermine labor needs to meet production goalsHire, train, discipline, and onboard new staffPeriodic travel may be requiredPerform other required duties as assignedSkills and AbilitiesExcellent management skillsExcellent written and oral communication skillsAbility to influence, develop and maintain good working relationships across a variety of functional areas and customersStrong organizational and project management skills, including meeting deadlines and achieving resultsThorough understanding of applicable federal, state, local and company safety policiesDemonstrate sound judgment and decision making considering relative costs and benefits of potential actions; critical thinking logic and reasoning to identify solutionsProficient with computer-based management systems and Microsoft Office Suite or similar softwareEducation and ExperienceAt least 21 years of ageHigh school diploma or equivalent requiredAssociate's degree in Business Management or Operations Management or related field preferred3+ years of experience in the transportation industry and leadership preferredMust hold a valid CDL Class A driver's license OR successfully complete Company paid CDL training programPhysical RequirementsAbility to pass a DOT physical exam Ability to lift up to 50 pounds repetitively and up to 100 pounds occasionallyAbility to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animalsProlonged periods of sitting at a desk and working on a computerBenefitsHealth Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.EEO and Affirmative Action StatementSpee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.#SPEEDEEINDEEDMust be able to pass a pre-employment drug screening and a criminal background check. 
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