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Director Service Delivery Manager Jobs in Rochester, MN

Hy-Vee, Inc.

Service Manager

Rochester, MN · On-site

District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

HyVee

Service Manager

Rochester, MN · On-site

District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

HyVee

Service Manager

Rochester, MN · On-site

District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

Hy-Vee, Inc.

Service Manager

Rochester, MN · On-site

District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

HyVee

Service Manager

Rochester, MN

District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations ... delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports ...

Blue Stone Therapy

Rehab Director

Spring Valley, MN · On-site

$29 - $56/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

Blue Stone Therapy

Rehab Director

Spring Valley, MN

$29 - $56/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

Blue Stone Therapy

Rehab Director

Lake City, MN · On-site

$25 - $50/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

Blue Stone Therapy

Rehab Director

Lake City, MN

$25 - $50/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

Blue Stone Therapy

Rehab Director

Lake City, MN · On-site

$25 - $50/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

Blue Stone Therapy

Rehab Director

Spring Valley, MN · On-site

$29 - $56/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

Blue Stone Therapy

Rehab Director

Spring Valley, MN · On-site

$29 - $56/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

Blue Stone Therapy

Rehab Director

Lake City, MN · On-site

$25 - $50/hr

The Rehab Director ensures the delivery of high-quality therapy services while driving operational ... Provide clinical oversight related to case management, care planning, and appropriate therapy ...

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Showing results 21-40

All JobsService Delivery JobsDirector Service Delivery Manager JobsDirector Service Delivery Manager Jobs in Rochester, MN

Director Service Delivery Manager information

See Rochester, MN salary details

$37.1K

$216.5K

How much do director service delivery manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director service delivery manager in Rochester, MN is $202,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $215,500.00 and $215,500.00 per year, depending on experience, location, and employer.

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

What are popular job titles related to Director Service Delivery Manager jobs in Rochester, MN?

For Director Service Delivery Manager jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Director Service Delivery Manager jobs in Rochester, MN look for?

The top searched job categories for Director Service Delivery Manager jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Director Service Delivery Manager jobs?

Cities near Rochester, MN with the most Director Service Delivery Manager job openings:

Director Service Delivery Manager jobs near you
Infographic showing various Director Service Delivery Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $202,249 per year, or $97.2 per hour.

Service Manager

Hy-Vee, Inc.

Rochester, MN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,671 frontline employees who took The Breakroom Quiz

45th of 124 rated grocery stores

Job description

Additional Considerations (if any):
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Service Manager
Department: Grocery
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.
Core Competencies:
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce
Positions that Report to you: All positions except those listed above or designated by the Store Director
Primary Duties and Responsibilities:
  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Performs as a leader and role model and maintains positive employee relations.
  • Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
  • Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
  • Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
  • Ensures proper customer service throughout the store and addresses specific customer issues.
  • Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
  • Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
  • Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
  • Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)
  • Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
  • Trains workers in store policies, department procedures, and job duties.
  • Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
  • Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
  • Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
  • Explains store services to potential personal and business account customers to generate additional business for the store.
  • Understands the basics of store accounting.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:
  • Determines the motivational needs of employees and provides the appropriate environment.
  • Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).
  • Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
  • Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
  • Handles cash registers.
  • Recommends cost reduction programs.
  • Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.
  • Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:
  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Education and Experience:
  • High School or equivalent experience.
  • Two years or more of similar or related work experience preferred.

Supervisory Responsibilities (Direct Reports):
  • Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
  • Selects new employees and acts on employee problems.
  • Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.

Physical Requirements:
  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.
Financial Responsibility:
Authorized to purchase merchandise and supplies and order repairs on equipment.
Contacts:
Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Confidentiality:
Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.
The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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