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Director Service Delivery Manager Jobs in Minnesota

OMG, Inc.

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

Steel Partners

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

Robert Half

Service Delivery Manager

Rockford, MN · On-site

$65K - $90K/yr

We are looking for a Service Delivery Manager to support operations that keep customer demand aligned with inventory, production capacity, and material availability in Rockford, Minnesota. This ...

T-Mobile

Service Delivery Manager - GOV

Edina, MN · On-site

$84K - $151K/yr

Job Overview The Service Delivery Manager - GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and ...

Mayo Clinic

Delivery Manager

Rochester, MN · On-site

The Delivery Manager is accountable for the successful delivery, implementation, onboarding ... Lead implementation planning, project governance, and delivery execution for capabilities, services ...

Mayo Clinic

Delivery Manager

Rochester, MN · On-site

The Delivery Manager assumes ownership following the successful agreement process with Regional ... Lead implementation planning, project governance, and delivery execution for capabilities, services ...

Central Farm Service

LP Delivery and Service

Owatonna, MN · On-site

$55K - $65K/yr

Perform other duties and projects as requested by supervisor or management Requirements Licensing ... Self- motivated/self -directed. * Ability to make independent judgments, which have moderate ...

Schmitt Music

Delivery Manager

Minneapolis, MN

$25 - $30/hr

Our team is committed to delivering exceptional service and supporting musicians, educators, and ... Position Summary The Delivery Manager is responsible for leading Schmitt Music's delivery team and ...

Crystal Valley

Energy Delivery & Service

Janesville, MN · On-site

$24 - $27/hr

Job Title This position is responsible for safe, efficient, and reliable service work and delivery of refined fuels, propane and/or DEF to all agriculture, farm, commercial, and residential customers.

Apex Systems

Digital Delivery Manager

Eden Prairie, MN · On-site

... direct authority. * Highly organized, detail-oriented and resourceful, with the ability to manage ... Everforth Apex is a world-class IT services company that serves thousands of clients across the ...

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Director Service Delivery Manager information

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

What are the most commonly searched types of Service Delivery Manager jobs in Minnesota?

The most popular types of Service Delivery Manager jobs in Minnesota are:

What are popular job titles related to Director Service Delivery Manager jobs in Minnesota?

For Director Service Delivery Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Director Service Delivery Manager jobs in Minnesota look for?

The top searched job categories for Director Service Delivery Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Director Service Delivery Manager jobs?

Cities in Minnesota with the most Director Service Delivery Manager job openings:

Director Service Delivery Manager jobs near you
Infographic showing various Director Service Delivery Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Service Delivery Manager

OMG, Inc.

Rockford, MN • On-site

Full-time

Posted 21 days ago

Job description

Service Delivery Manager
OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western Massachusetts, OMG is an equal-opportunity employer prioritizing the safety of our employees and customers. The company values integrity, teamwork, diversity, trust, respect, commitment, and a passion for excellence. OMG is a global company operating manufacturing facilities in Massachusetts, Illinois, and Minnesota.
Position Overview
OMG currently operates in two Divisions: OMG Roofing Products and FastenMaster®. OMG Roofing Products is a leading global manufacturer and supplier of value-added components for the commercial roofing industry. The FastenMaster Division manufactures and markets innovative, premium quality wood-to-wood fasteners that are engineered to enable professional contractors to complete building projects safer, faster, and easier. The Service Delivery Manager uses Sales Inventory Operations Planning (SIOP) data to ensure on-time product delivery. This key position demands strong organizational and communication skills to manage the flow of material through the value stream using our Kanban pull system. The Service Delivery Manager must have a strong understanding of product manufacturing and lean processes and will lead by example.
Position Responsibilities
  • Promote Safety as the Number One priority of all OMG employees.
  • Drive Continuous Improvement (CI) and Lean Manufacturing, providing direction and support to the Service Delivery team to meet customer demand.
  • Use our SIOP process to review production capability and recommend measures to improve output or identify alternative procurement options.
  • Review daily orders against inventory levels and manage the Kanban system.
  • Communicate with internal and external supply chains to ensure the availability of raw materials.
  • Regular interaction with the commercial team to identify internal or customer-driven events that could impact the established plan.
  • Conduct a weekly review to ensure policies and processes related to Kanban are followed throughout the value stream.
  • Perform other tasks as assigned.

Position Requirements
  • Bachelor's degree required or equivalent combination of education and experience.
  • Strong understanding of Lean principles.
  • Strong communication, organizational, analytical, and mathematical skills.
  • Familiar with Supply Inventory Operations Planning (SIOP).
  • Strong analytical and quantitative skills.
  • Ability to use data to identify trends.
  • Team-oriented approach with a desire to work in a hands-on leadership capacity.
  • Good judgment, and excellent time management skills.
  • Strong sense of responsibility and ownership plus a desire and willingness to institute change when needed.
  • PC skills including experience with MS Office Suite, and advanced use of Excel a plus.
  • Proficient with enterprise resource systems, QAD preferred.
  • Positive can-do attitude.

Physical Requirements
  • Ability to work in high noise areas and wear appropriate hearing protection devices.
  • Ability to operate a motor vehicle while maintaining focus on safe driving and avoiding all distractions when behind the wheel, especially cell phones.
  • The position requires the ability to regularly stand for long periods of time.
  • Ability to walk, stand, stoop, kneel, crouch, crawl, use hands to handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance; and occasionally lift/push/pull/carry up to 25

Must be able to complete all essential job functions listed in the position responsibilities, with or without reasonable accommodation.
OMG logo

About OMG

Sourced by ZipRecruiter

Industry

Commercial banking and manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Springfield, MA, US

Year founded

1981

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