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Service Delivery Manager Contract Jobs in Minnesota

OMG, Inc.

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

Steel Partners

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

Clean Harbors

Service Delivery Manager

Eagan, MN · On-site

Safety-Kleen in Eagan, MN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high ...

CleanHarbors

Service Delivery Manager

Eagan, MN · On-site

Safety-Kleen in Eagan, MN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high ...

Clean Harbors

Service Delivery Manager

Eagan, MN · On-site

$111K/yr

Safety-Kleen in Eagan, MN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high ...

Clean Harbors

Service Delivery Manager

Eagan, MN · On-site

Safety-Kleen in Eagan, MN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high ...

T-Mobile

Service Delivery Manager - GOV

Edina, MN · On-site

$84K - $151K/yr

Job Overview The Service Delivery Manager - GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and ...

Schmitt-Music

Delivery Manager

Bloomington, MN · On-site

$80 - $100/hr

Our team is committed to delivering exceptional service and supporting musicians, educators, and ... Position SummaryThe Delivery Manager is responsible for leading Schmitt Music's delivery team and ...

Central Farm Service

LP Delivery and Service

Owatonna, MN · On-site

$55K - $65K/yr

... delivery of propane and install, inspect and service propane tanks, equipment and systems and ... Perform other duties and projects as requested by supervisor or management Requirements Licensing ...

Central Farm Service

LP Delivery and Service

Truman, MN · On-site

$55K - $65K/yr

... delivery of propane and install, inspect and service propane tanks, equipment and systems and ... Perform other duties and projects as requested by supervisor or management Requirements Licensing ...

Schmitt Music

Delivery Manager

Minneapolis, MN · On-site

$25 - $30/hr

Our team is committed to delivering exceptional service and supporting musicians, educators, and ... Position Summary The Delivery Manager is responsible for leading Schmitt Music's delivery team and ...

Crystal Valley

Energy Delivery & Service

Janesville, MN · On-site

$24 - $27/hr

Fuel Delivery Service Position This position is responsible for safe, efficient, and reliable service work and delivery of refined fuels, propane and/or DEF to all agriculture, farm, commercial, and ...

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All JobsService Delivery Contract JobsService Delivery Manager Contract JobsService Delivery Manager Contract Jobs in Minnesota

Service Delivery Manager Contract information

What does a service delivery manager contract do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

How does a service delivery manager contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

What are the key skills and qualifications needed to thrive as a service delivery manager contract, and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; certifications can enhance job prospects. The role often involves managing teams, coordinating resources, and maintaining client satisfaction.

What are the most commonly searched types of Service Delivery Manager jobs in Minnesota?

The most popular types of Service Delivery Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Service Delivery Manager Contract jobs?

Cities in Minnesota with the most Service Delivery Manager Contract job openings:

Service Delivery Manager Contract jobs near you
Infographic showing various Service Delivery Manager Contract job openings in Minnesota as of June 2026, with employment types broken down into 1% As Needed, 56% Full Time, 41% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Service Delivery Manager

OMG, Inc.

Rockford, MN • On-site

Full-time

Re-posted 12 days ago

Job description

Service Delivery Manager
OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western Massachusetts, OMG is an equal-opportunity employer prioritizing the safety of our employees and customers. The company values integrity, teamwork, diversity, trust, respect, commitment, and a passion for excellence. OMG is a global company operating manufacturing facilities in Massachusetts, Illinois, and Minnesota.
Position Overview
OMG currently operates in two Divisions: OMG Roofing Products and FastenMaster®. OMG Roofing Products is a leading global manufacturer and supplier of value-added components for the commercial roofing industry. The FastenMaster Division manufactures and markets innovative, premium quality wood-to-wood fasteners that are engineered to enable professional contractors to complete building projects safer, faster, and easier. The Service Delivery Manager uses Sales Inventory Operations Planning (SIOP) data to ensure on-time product delivery. This key position demands strong organizational and communication skills to manage the flow of material through the value stream using our Kanban pull system. The Service Delivery Manager must have a strong understanding of product manufacturing and lean processes and will lead by example.
Position Responsibilities
  • Promote Safety as the Number One priority of all OMG employees.
  • Drive Continuous Improvement (CI) and Lean Manufacturing, providing direction and support to the Service Delivery team to meet customer demand.
  • Use our SIOP process to review production capability and recommend measures to improve output or identify alternative procurement options.
  • Review daily orders against inventory levels and manage the Kanban system.
  • Communicate with internal and external supply chains to ensure the availability of raw materials.
  • Regular interaction with the commercial team to identify internal or customer-driven events that could impact the established plan.
  • Conduct a weekly review to ensure policies and processes related to Kanban are followed throughout the value stream.
  • Perform other tasks as assigned.

Position Requirements
  • Bachelor's degree required or equivalent combination of education and experience.
  • Strong understanding of Lean principles.
  • Strong communication, organizational, analytical, and mathematical skills.
  • Familiar with Supply Inventory Operations Planning (SIOP).
  • Strong analytical and quantitative skills.
  • Ability to use data to identify trends.
  • Team-oriented approach with a desire to work in a hands-on leadership capacity.
  • Good judgment, and excellent time management skills.
  • Strong sense of responsibility and ownership plus a desire and willingness to institute change when needed.
  • PC skills including experience with MS Office Suite, and advanced use of Excel a plus.
  • Proficient with enterprise resource systems, QAD preferred.
  • Positive can-do attitude.

Physical Requirements
  • Ability to work in high noise areas and wear appropriate hearing protection devices.
  • Ability to operate a motor vehicle while maintaining focus on safe driving and avoiding all distractions when behind the wheel, especially cell phones.
  • The position requires the ability to regularly stand for long periods of time.
  • Ability to walk, stand, stoop, kneel, crouch, crawl, use hands to handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance; and occasionally lift/push/pull/carry up to 25

Must be able to complete all essential job functions listed in the position responsibilities, with or without reasonable accommodation.
OMG logo

About OMG

Sourced by ZipRecruiter

Industry

Commercial banking and manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Springfield, MA, US

Year founded

1981

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