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Director Service Assurance Jobs (NOW HIRING)

NaphCare

Quality Assurance Director

Phoenix, AZ

Employment Assistance Program (EAP) services * 401K and Roth with company contribution that starts ... Responsibilities Responsibilities for Quality Assurance Director: * Complete initial and annual ...

Naphcare, Inc.

Quality Assurance Director

Phoenix, AZ · On-site

Employment Assistance Program (EAP) services * 401K and Roth with company contribution that starts ... Responsibilities Responsibilities for Quality Assurance Director: * Complete initial and annual ...

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Director Service Assurance information

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$56.5K

$140.1K

$227.5K

How much do director service assurance jobs pay per year?

As of Jun 13, 2026, the average yearly pay for director service assurance in the United States is $140,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,000.00 and $169,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Service Assurance, and why are they important?

To thrive as a Director of Service Assurance, you need deep expertise in IT service management, incident response, and a solid background in technology infrastructure, usually supported by a degree in IT or engineering and relevant industry certifications. Familiarity with ITIL frameworks, service monitoring tools (like Splunk or ServiceNow), and performance analytics platforms is typically required. Outstanding leadership, problem-solving abilities, and strong communication skills are crucial for driving cross-functional teams and ensuring service reliability. These skills and qualities are essential for maintaining high service standards, minimizing disruptions, and fostering continuous improvement in complex technical environments.

What does a Director of Service Assurance do?

A Director of Service Assurance is responsible for overseeing the quality and reliability of an organization's services, typically within IT, telecommunications, or managed services environments. They ensure that service delivery meets established standards, manage incident and problem resolution processes, and implement strategies to prevent service disruptions. This role often involves coordinating cross-functional teams, monitoring performance metrics, and continuously improving service processes to enhance customer satisfaction. Directors of Service Assurance play a critical role in maintaining trust with clients and ensuring consistent, high-quality service delivery.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles such as senior media directors, executive producers, or media strategists can earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like analytics platforms and content management systems.

What is the difference between Director Service Assurance vs Network Operations Manager?

AspectDirector Service AssuranceNetwork Operations Manager
Primary FocusEnsuring service quality, customer satisfaction, and proactive issue resolutionManaging daily network operations, troubleshooting, and maintenance
CredentialsTypically requires a bachelor's degree in telecommunications, IT, or related field; certifications like CCNA, ITILSimilar credentials, often with certifications like CCNA, Network+; experience in network management
Work EnvironmentStrategic planning, cross-department collaboration, customer-facing rolesOperational, technical environment focused on network performance
Industry UsageTelecommunications, ISPs, large enterprise networksTelecommunications, network service providers, enterprise IT teams

While both roles involve network and service management, the Director Service Assurance focuses on overall service quality and customer satisfaction, whereas the Network Operations Manager handles daily network operations and troubleshooting. The former is more strategic, and the latter is more operational.

What jobs pay $2000 a day?

High-level roles such as Director of Service Assurance, specialized consultants, and senior executives in technology or finance can earn $2000 or more per day, often through contract work or consulting arrangements. These positions typically require extensive experience, advanced certifications, and expertise in their field.

How does a Director of Service Assurance typically collaborate with cross-functional teams to ensure service quality?

A Director of Service Assurance works closely with teams such as network operations, customer support, IT, and product management to proactively monitor and resolve service issues. They often lead service review meetings, coordinate incident response efforts, and implement quality improvement initiatives based on data-driven insights. Effective communication and fostering a culture of accountability are key aspects of the role, as the Director must ensure all teams are aligned on service standards and objectives. Collaboration is essential for identifying root causes, deploying corrective actions, and maintaining high levels of customer satisfaction.

How much does a service director make in the US?

A Service Director in the US typically earns between $90,000 and $150,000 annually, depending on the industry, location, and level of experience. Compensation may also include bonuses and benefits, with higher salaries often associated with larger organizations and advanced certifications.

What does an assurance director do?

An assurance director oversees the quality and reliability of services or products within an organization, ensuring compliance with standards and customer expectations. They develop strategies for risk management, lead teams in implementing quality assurance processes, and often use tools like audit reports and performance metrics to monitor progress.
What are the most commonly searched types of Service Assurance jobs? The most popular types of Service Assurance jobs are:
Infographic showing various Director Service Assurance job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $140,083 per year, or $67.3 per hour.
Director of Quality Assurance / Quality Engineering

Director of Quality Assurance / Quality Engineering

Plymouth Rock Assurance Corporation

Boston, MA • On-site

$155K - $205K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Plymouth Rock Assurance rating

8.5

Company rating: 8.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

87th of 261 rated insurance

Job description

We are seeking a Director of Quality Assurance to lead the transformation of our QA organization into a modern, automation-first quality engineering function. This role will drive the strategy, execution and continuous improvement of testing practices across customer-facing and internal insurance platforms, ensuring high-quality, scalable, and reliable software delivery.The ideal candidate brings a strong track record of building and scaling test automation, improving engineering quality practices, and leading high-performing teams in an Agile environment.

Responsibilities

  • Build, mentor, and lead a high-performing QA organization, including automation engineers and manual testers.
  • Evolve team structure and skillsets to support increased automation and engineering maturity.
  • Foster a culture of accountability, continuous learning, and quality ownership across teams.
  • Communicate quality status, risks, and progress to executive leadership using clear metrics and insights.
  • Define and execute a multi-year QA transformation strategy, shifting from manual-heavy testing to scalable, automation-first quality engineering practices.
  • Establish a clear vision for quality across the SDLC, including test automation, shift-left testing, and continuous quality practices.
  • Introduce and track quality metrics (e.g., defect escape rate, automation coverage etc) to drive data-informed decisions.
  • Lead the design and implementation of robust test automation frameworks across UI, API, and backend systems.
  • Champion modern testing practices, including CI/CD-integrated automation and test data management.
  • Evaluate and implement tools and frameworks to improve automation scalability, reliability, and maintainability.
  • Oversee test planning, execution, and release readiness for complex, customer-facing and internal applications.
  • Ensure alignment between QA, engineering and product teams to deliver high-quality software on predictable timelines.
  • Identify and mitigate risks related to quality, performance, and system reliability.
  • Ensure quality practices support critical insurance workflows, including quoting, policy lifecycle, billing, and claims.

Qualifications

  • 12+ years of experience in software quality assurance, with 5+ years in a leadership role managing QA or Quality Engineering teams.
  • Proven track record of leading QA transformations, particularly moving from manual testing to scalable automation.
  • Experience delivering quality for complex, customer-facing applications in Agile environments.
  • Experience in insurance or financial services is strongly preferred.
  • Deep expertise in test automation strategies, frameworks, and tools across UI, API, and backend layers.
  • Hands-on experience with modern automation tools (e.g., Selenium, Cypress, Playwright, REST Assured, Karate, or similar).
  • Strong understanding of CI/CD integration for automated.
  • Familiarity with modern application architectures, including microservices, APIs, and event-driven systems.
  • Proven ability to define and track KPIs to improve quality and delivery outcomes.
  • Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organization.

Perks and Benefits:

  • 4 weeks accrued paid time off + 9 paid national holidays per year
  • Free onsite gym at our Boston Location
  • Tuition Reimbursement
  • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
  • Robust health and wellness program and fitness reimbursements
  • Auto and home insurance discounts
  • Matching gift opportunities
  • Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
  • Various Paid Family leave options including Paid Parental Leave
  • Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
  • Convenient location directly across from South Station and Pre-Tax Commuter Benefits

The pay range for this position is $155,000 to $205,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent"

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