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Director Of Service Management Jobs (NOW HIRING)

Ford Office

Director of Service

Connellsville, PA · On-site

Ford Office Technologies is growing, and we are seeking a dynamic and motivated Director of Service ... Provide leadership, management, and accountability for Service Managers and the overall service ...

New

GroupeSEB

$140K - $185K/yr

What we will achieve together As the Director of Service Operations, you will provide strategic and ... Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient ...

Bierman Autism Centers

Director of Services

Princeton, NJ · On-site

$100K - $130K/yr

... Managers and Clinical Directors. Think of yourself as an organizational anchor: the work you do directly drives regional growth, ensures ethical clinical practices, and raises the bar for service ...

Marriott

Director of Services

Savannah, GA · On-site

Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry ... service. Develops goals and expectations for direct report managers. Celebrates successes and ...

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...

City of New York

DIRECTOR OF PROCEDURES

Manhattan, NY · On-site

The Director advises, confers and meets with all senior staff, including Divisions Directors ... services program planning/evaluation, or fiscal management; or in a related area. 18 months of this ...

Cooley

Director of IP Operations

San Diego, CA · On-site

Director of IP Operations Cooley is seeking a Director of IP Operations to join Cooley's IP team ... Coach and develop direct report managers and supervisors to achieve high client service and ...

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Director Of Service Management information

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$35K

$92.1K

$175K

How much do director of service management jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director of service management in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Service Management vs Service Delivery Manager?

AspectDirector Of Service ManagementService Delivery Manager
ResponsibilitiesOversees overall service management strategies, policies, and processes across departmentsManages day-to-day service delivery, ensuring client satisfaction and operational efficiency
CredentialsTypically requires a bachelor’s degree, ITIL certification, and extensive experience in service managementUsually requires a bachelor’s degree, relevant certifications, and experience in service delivery
Work EnvironmentStrategic, leadership-focused, often in senior management settingsOperational, client-facing, often in project or account management roles

The main difference is that the Director Of Service Management focuses on strategic oversight and policy development for service management, while the Service Delivery Manager concentrates on executing service delivery and maintaining client satisfaction. Both roles require similar credentials but differ in scope and focus.

What cities are hiring for Director Of Service Management jobs?

Cities with the most Director Of Service Management job openings:

What states have the most Director Of Service Management jobs?

States with the most job openings for Director Of Service Management jobs include:

What are popular job titles related to Director Of Service Management jobs?

For Director Of Service Management jobs, the most frequently searched job titles are:

Director Of Service Management jobs near you

Director of Service

Connellsville, PA • On-site

Ford Office Technologies
IT Services • 51 - 200 employees
Learn more about Ford Office Technologiesexternal

Full-time

Posted 2 days ago

New

Ford Office Technologies rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Description

Ford Office Technologies is growing, and we are seeking a dynamic and motivated Director of Service. This role will provide strategic and operational leadership across the organization's service departments, ensuring consistent execution, strong financial performance, exceptional customer experience, and the development of high-performing service teams. This position is responsible for establishing service standards, aligning departmental operations with organizational objectives, identifying opportunities for continuous improvement, and holding service leaders accountable for achieving performance expectations.


Provide leadership, management, and accountability for Service Managers and the overall service organization.

Establish clear expectations, goals, priorities, and performance standards for service leaders and their respective departments.

Develop and execute short- and long-term service strategies that support organizational growth, scalability, profitability, customer retention, and operational excellence.

Ensure consistent application of service standards across departments and locations.

Establish and maintain service standards that promote an exceptional, consistent, and professional customer experience.

Develop and execute strategies to achieve service revenue, gross profit, margin, productivity, expense, and profitability objectives.

Establish clear leadership expectations and ensure managers consistently demonstrate effective leadership, communication, accountability, and employee development practices.

Establish expectations for technician productivity, utilization, response time, resolution quality, documentation, customer communication, and professional conduct.


Requirements

Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field; equivalent combination of education and relevant leadership experience may be considered.

Significant progressive experience in service operations, field service, technical service, operations management, or a related environment.

Experience leading managers and multiple teams, departments, territories, or locations.

Demonstrated responsibility for operational performance, financial results, customer satisfaction, and employee development.

Experience developing and managing budgets, forecasts, operational metrics, and key performance indicators.

Proven ability to improve operational performance through process improvement, leadership development, accountability, and data-driven decision-making.


Ford Office Technologies, Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area's largest independent full-line authorized provider of the industry's top four manufacturers for copier, printer, and multi-function product (MFP) technology - Canon, Konica Minolta, Kyocera and Lanier (Ricoh). Since opening in 1991, Ford Office Technologies has been focused on delivering the area's best products and services available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers' businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania, Maryland, West Virginia, and Ohio. Our growth also incorporates expanding our reach, with offices in Pittsburgh, Erie, Monroeville, Niles OH and most recently our Charleston WV location.

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