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Director Service Assurance Jobs (NOW HIRING)

BDO USA

Assurance Director

San Jose, CA · On-site

Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...

BDO

Assurance Director

San Jose, CA

Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...

Essilor

Sr. Director- Service Quality

Dallas, TX

GENERAL FUNCTION The Sr. Director of Service Quality is responsible for the promotion of quality ... Facilitate company's quality control, quality assurance & compliance functions * Ensure compliance ...

Nexthink

Director, Service Delivery Management

Boston, MA · Remote

$230K/yr

Compe The Director of Service Delivery Management leads and scales the global SDM function within ... Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks ...

AST SpaceMobile

OSS Test & Automation Engineer

Lanham, MD · On-site

$46 - $60.75/hr

At the same time, you will tightly collaborate with internal Service Assurance and Service Delivery ... Adaptable and self-directed, with the ability to manage competing priorities in a fast-paced ...

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Director Service Assurance information

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$56.5K

$140.1K

$227.5K

How much do director service assurance jobs pay per year?

As of Jun 5, 2026, the average yearly pay for director service assurance in the United States is $140,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,000.00 and $169,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Service Assurance, and why are they important?

To thrive as a Director of Service Assurance, you need deep expertise in IT service management, incident response, and a solid background in technology infrastructure, usually supported by a degree in IT or engineering and relevant industry certifications. Familiarity with ITIL frameworks, service monitoring tools (like Splunk or ServiceNow), and performance analytics platforms is typically required. Outstanding leadership, problem-solving abilities, and strong communication skills are crucial for driving cross-functional teams and ensuring service reliability. These skills and qualities are essential for maintaining high service standards, minimizing disruptions, and fostering continuous improvement in complex technical environments.

How does a Director of Service Assurance typically collaborate with cross-functional teams to ensure service quality?

A Director of Service Assurance works closely with teams such as network operations, customer support, IT, and product management to proactively monitor and resolve service issues. They often lead service review meetings, coordinate incident response efforts, and implement quality improvement initiatives based on data-driven insights. Effective communication and fostering a culture of accountability are key aspects of the role, as the Director must ensure all teams are aligned on service standards and objectives. Collaboration is essential for identifying root causes, deploying corrective actions, and maintaining high levels of customer satisfaction.

What does a Director of Service Assurance do?

A Director of Service Assurance is responsible for overseeing the quality and reliability of an organization's services, typically within IT, telecommunications, or managed services environments. They ensure that service delivery meets established standards, manage incident and problem resolution processes, and implement strategies to prevent service disruptions. This role often involves coordinating cross-functional teams, monitoring performance metrics, and continuously improving service processes to enhance customer satisfaction. Directors of Service Assurance play a critical role in maintaining trust with clients and ensuring consistent, high-quality service delivery.

What does a director of assurance do?

A director of assurance oversees the quality and reliability of services or products within an organization, ensuring compliance with standards and customer satisfaction. They develop strategies, lead teams, and implement processes to improve service delivery and mitigate risks, often utilizing industry tools and certifications. This role requires strong leadership, analytical skills, and a thorough understanding of industry regulations.

What is the difference between Director Service Assurance vs Network Operations Manager?

AspectDirector Service AssuranceNetwork Operations Manager
Primary FocusEnsuring service quality, customer satisfaction, and proactive issue resolutionManaging daily network operations, troubleshooting, and maintenance
CredentialsTypically requires a bachelor's degree in telecommunications, IT, or related field; certifications like CCNA, ITILSimilar credentials, often with certifications like CCNA, Network+; experience in network management
Work EnvironmentStrategic planning, cross-department collaboration, customer-facing rolesOperational, technical environment focused on network performance
Industry UsageTelecommunications, ISPs, large enterprise networksTelecommunications, network service providers, enterprise IT teams

While both roles involve network and service management, the Director Service Assurance focuses on overall service quality and customer satisfaction, whereas the Network Operations Manager handles daily network operations and troubleshooting. The former is more strategic, and the latter is more operational.

What are the most commonly searched types of Service Assurance jobs? The most popular types of Service Assurance jobs are:
Infographic showing various Director Service Assurance job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $140,083 per year, or $67.3 per hour.
Assurance Director

Assurance Director

BDO USA

San Jose, CA • On-site

Full-time

Posted 12 days ago

Job description

Job Description
Job Summary:
The Assurance Director title is reserved for professionals who achieve recognition in a technical area of assurance and risk management. The person is qualified to perform certain limited yet critical additional technical functions as an Engagement Director or as a Concurring Reviewer. These additional responsibilities are conferred only as outlined above. This senior role recognizes the person as an expert of great long-term value to the firm.
Job Duties:
Business Acumen:
  • Able to apply knowledge of business functions, processes and strategies to provide services, solutions and advice that considers and improves the organization as a whole as evidenced by:
    • Ability to understand core business operations/structure of various businesses
    • Demonstrates advanced knowledge of business issues, trends and industry economics
    • Identifies and discusses key financial and non-financial performance measures
    • Demonstrates ease with client communications

Technical Roles a Director may perform:
  • When functioning as Engagement Director:
    • May also be, but not required to be, a Client Service Engagement Director. In this capacity, may sign audit review and compilation reports related to these engagements, as well as engagement letters and other correspondence
    • Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of Engagement Director of that specific assignment
    • The Director must demonstrate the requisite industry experience necessary for the specified engagement
    • The engagement must be not designated as requiring an IQCR Review in accordance with the BDO Assurance Manual and may not be associated with or expected to be associated in the foreseeable future, which is generally a two-year horizon, with a public company.
    • The final review of only the financial statements and MRC must be performed by an Assurance Partner. When functioning as Concurring Reviewer where the engagement is sensitive but non-public:
    • Written pre-approval must be obtained from the Practice Region RTD and RBLL and the Practice Office OBLL.
    • The Director must demonstrate the requisite industry experience necessary to serve as a concurring reviewer for the specified engagement
    • The engagement may not be associated with or expected to be associated in the foreseeable future, which is generally a two-year horizon, with a public company.
    • When serving as a concurring reviewer, the Assurance Director should not have worked on the engagement in another capacity for the prior two-year period, and is prohibited from performing work on the engagement in other capacities

GAAP:
  • Has an advanced knowledge of governing principles, applying those principles to client transactions, and documenting and communicating an understanding of these principles as evidenced by:
    • Advanced technical knowledge in one or more areas of GAAP

Control Environment:
  • Has a general understanding of the collective effect of various factors on establishing, enhancing, or mitigating the effectiveness of specific policies and procedures as evidenced by:
    • Ability to identify critical and control points
    • Ability to document and validate internal control system
    • Ability to assess effectiveness of internal control system
    • Ability to make constructive suggestions to improve client internal controls and accounting procedures

GAAS:
  • Has an advanced knowledge of professional standards, application of the principles contained in professional standards as evidenced by:
    • An ability/experience teaching others GAAS procedures and providing guidance to others and affirms conclusions made by others
  • Other duties as required

Supervisory Responsibilities:
  • Review work prepared by associates, senior associates, and managers, and provide review comments as appropriate
  • Act as a Career Advisor to associates, senior associates, and managers as assigned
  • Provide verbal and written performance reviews to associates, senior associates, and managers

Qualifications, Knowledge, Skills and Abilities:
Education:
  • Bachelor's degree, required; major in Accounting, Finance, Economics or Statistics, preferred
  • Master's degree in Accountancy, preferred

Experience:
  • Eight (8) or more years of prior relevant audit experience and/or public accounting, private industry accounting or consulting/professional services experience, required
  • Prior significant supervisory experience, required
  • Industry expertise in one or more assurance specialty, preferred

License/Certifications:
  • Active licensed US CPA, recognized active International Equivalent or unique qualification as defined by BDO's Assurance Licensing Policy, required
  • If active international equivalent or unique qualifications, required to obtain an active US CPA license within approved timeframe as defined by firm licensing requirement guidelines

Software:
  • Proficient with the Microsoft Office Suite, preferred
  • Experience with assurance applications and research tools, preferred

Language:
  • N/A

Other Knowledge, Skills & Abilities:
  • Ability to supervise managers, seniors and staff, as the situation dictates, motivate team
  • Possess strong GAAP and GAAS technical skills and knowledge with possible industry expertise in a specialized and technical field of assurance
  • Advanced knowledge of SEC reporting rules, if required by specialization
  • Possess people development and delegation skills, including training/instruction
  • Possess executive presence - need to be able to be primary contact for the client, prepare and present presentations to clients and potential clients
  • Possess excellent risk management decision-making skills
  • Able to function as Engagement Director on certain engagements as set forth by specific policy
  • Get involved with other areas of practice

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
California Range: $180,000 - $265,000
Colorado Range: $140,000 - $200,000
Illinois Range: $180,000 - $225,000
Maryland Range: $165,000 - $250,000
Massachusetts Range: $180,000 - $210,000
Minnesota Range: $135,000 - $185,000
New Jersey Range: $210,000 - $240,000
NYC/Long Island/Westchester Range: $165,000 - $275,000
Ohio Range: $165,000 - $210,000
Washington Range: $150,000 - $220,000
Washington DC Range: $165,000 - $250,000
About Us
Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.
At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.
BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions.
We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:
  • Welcoming diverse perspectives and understanding the experience of our professionals and clients
  • Empowering team members to explore their full potential
  • Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
  • Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
  • Focus on resilience and sustainability to positively impact our people, clients, and communities
  • BDO Total Rewards that encompass so much more than traditional "benefits." Click here to find out more!

*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
Click here to find out more!

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