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Director Saas Customer Support Jobs in Riverside, CA

EKN Engineering

Customer Success Specialist

Irvine, CA · On-site

Support post-implementation adoption checks at 30 days, tracking whether customers are engaging ... Direct mentorship from the Customer Success Manager with a clear path to grow your scope Exposure ...

HOLLIDAY ROCK

Customer Service Representative

Upland, CA · On-site

$16 - $22/hr

Skills and Knowledge: • Proven experience in customer support or as a Client Service ... Direct Deposit. • Paid weekly. • Referral Bonus. This does not imply that the listed duties are ...

Directive

Paid Media Lead (Remote US)

Irvine, CA · Remote

$90K - $110K/yr

... for SaaS and Tech companies. We use Customer Generation (a marketing methodology developed by us ... Serve as direct support to client contacts * Weekly communication with any vendors or operational ...

VOLTU MOTOR INC

Aftersales Technician

Riverside, CA · On-site

$25 - $30/hr

Key Responsibilities Customer Support · Serve as the primary technical point of contact for customers following vehicle delivery. · Maintain direct communication regarding service activities ...

VOLTU MOTOR INC

Aftersales Technician

Riverside, CA · On-site

$25 - $30/hr

Key Responsibilities Customer Support · Serve as the primary technical point of contact for customers following vehicle delivery. · Maintain direct communication regarding service activities ...

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All JobsSaas Customer Support JobsDirector Saas Customer Support JobsDirector Saas Customer Support Jobs in Riverside, CA

Director Saas Customer Support information

See Riverside, CA salary details

$40.7K

$128.7K

$205K

How much do director saas customer support jobs pay per year?

As of Aug 30, 2026, the average yearly pay for director saas customer support in Riverside, CA is $128,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,100.00 and $153,900.00 per year, depending on experience, location, and employer.

What does a Director of SaaS Customer Support do?

A Director of SaaS Customer Support oversees and manages the customer support operations for a software-as-a-service (SaaS) company. They are responsible for developing support strategies, leading support teams, ensuring high levels of customer satisfaction, and implementing best practices for resolving customer issues. This role often involves collaborating with product, engineering, and sales teams to improve the overall customer experience. The Director also analyzes support metrics to drive continuous improvement and efficiency within the support department.

What are the key skills and qualifications needed to thrive as a Director of SaaS Customer Support?

To thrive as a Director of SaaS Customer Support, you need extensive experience in customer support leadership, deep understanding of SaaS business models, and a relevant degree, often in business or technology. Familiarity with CRM tools, ticketing systems (like Zendesk or Salesforce), and analytics platforms is essential, as are certifications in customer success management or ITIL. Outstanding communication, strategic thinking, and team leadership skills help foster a customer-centric culture and drive continuous improvement. These competencies ensure efficient support operations, high customer satisfaction, and alignment with company growth goals.

How does a Director of SaaS Customer Support typically collaborate with other departments to improve customer satisfaction?

A Director of SaaS Customer Support regularly works cross-functionally with teams like product management, engineering, and sales to address customer pain points and enhance the user experience. This role often leads initiatives to communicate customer feedback to product teams, ensuring that recurring issues are prioritized for resolution. Directors also coordinate with sales and account management to support renewals and upsell opportunities by demonstrating the value of exceptional support. Strong collaboration skills are essential, as fostering alignment across departments is key to delivering a seamless customer journey.

What job categories do people searching Director Saas Customer Support jobs in Riverside, CA look for?

The top searched job categories for Director Saas Customer Support jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Director Saas Customer Support jobs?

Cities near Riverside, CA with the most Director Saas Customer Support job openings:

Director Saas Customer Support jobs near you

Director Sales & Marketing, Digital Health Solutions

Nihon Kohden America

Irvine, CA • On-site

$175K - $200K/yr

Full-time

Posted 13 days ago

Job description

The Director of Sales and Marketing for Digital Health Solutions is the business unit leader responsible for directing the planning, organization, and implementation of Sales, Marketing, and Business Development activities for the Digital Health Solutions Business Unit. Formulates and executes sales and marketing plans that are consistent with and supports the Company's annual business plan. Ensures that revenue goals are met or exceeded and works to develop markets in new industries and geographies. Develops and executes sales and marketing plans and programs designed to increase sales, profits, and market share and minimize expenses. Ensures that professional business relations exist with customers, third parties, and other external contacts. Directs, trains, and appraises personnel.
Essential Functions And Main Duties
  • Assumes responsibility for the planning, development, and implementation of effective Sales, Marketing, and Business Development strategies and policies.
  • Ensures that sales plans, goals, and policies are consistent with established Company-wide goals, drive strategy and meet and exceed budget plans.
  • Works closely with Patient Monitoring, Ventilation, and Neurology sales leadership and teams to drive sales of NKDHS products primarily through the SaaS business model.
  • Collaborates with the NKDHS global business unit to drive alignment with NKA.
  • Responsible for orders, revenue, and margin achievement for NKDHS products.
  • Oversees short and long-term strategic sales and marketing planning; updates and monitors the feasibility of strategic plans on an on-going basis.
  • Works closely with NKDHS (Digital Health Solutions) subsidiary and Sales Specialists to formulate and implement effective, customer-facing marketing strategies.
  • Researches and recommends potential strategic alliances with third parties and other businesses.
  • Formulates the sales budget; ensures that sales activities are cost effective, efficient, and within established budget constraints.
  • Ensures that current and future third-party contracts are expanded and developed to maximum potential.
  • Ensures that all sales and business development interactions are professional, effective, and mutually beneficial to both the third party and the Company.
  • Ensures that all new market sales activities and existing customer services are conducted in accordance with established Company standards and policies.
  • Coordinates convention sales and presentations in conjunction with business unit leaders of Patient Monitoring, Ventilation, and Neurology Business Units.
  • Assumes responsibility for establishing and maintaining effective communication and coordination with personnel and management in other departments.
  • Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies.
  • Adheres to all company policies, procedures, and business ethics codes.
  • Duties may be modified or assigned at any time based on business need.

Qualifications
Education / Certification / Experience Required
  • Bachelor's degree in business, marketing, or related discipline
  • 10+ years of experience in a sales or marketing role with various responsibilities in healthcare
  • 5+ years of experience of people management experience, including driving results through others, leading teams or projects, and providing training
  • Strong knowledge of the US healthcare and Digital Health trends, KOL's and competitive market knowledge
  • Extensive knowledge of technology including trends, opportunities, and products
  • Background in digital healthcare and experience working with hospitals
  • Experience building cohesion with direct reports, culture of inclusion
  • SaaS or Subscription model experience required
  • Level and compensation depend on location, experience, education and skills

Competencies Required
  • Effective presentation and interpersonal skills
  • Entrepreneurial and comfort with ambiguity
  • Professional, resourceful, flexible, action oriented, and strong team player
  • Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
  • Able to work effectively both independently and in a collaborative team environment

Compensation
The anticipated range for this position is $175,000 to $200,000 base salary and quarterly MBO's. There is also an opportunity to earn a Variable Incentive via Commissions earned above value of earned MBO's. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday�Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.
Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources.
Travel: Approximately 80%
Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com .

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