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Director Saas Customer Support Jobs in Riverside, CA

Qcells

QSS Customer Support Specialist

Irvine, CA · On-site +1

$70K - $85K/yr

San Francisco, CA; or Santa Clara, CA, with a potential in-office schedule set at the direct ... Field customer calls and complaints, providing prompt and effective resolutions. * Collaborate with ...

Qcells

QSS Customer Support Specialist

Irvine, CA · On-site

$70K - $85K/yr

San Francisco, CA; or Santa Clara, CA , with a potential in-office schedule set at the direct ... Field customer calls and complaints, providing prompt and effective resolutions. * Collaborate with ...

Prismatik

Customer Tech Support Specialist

Irvine, CA · On-site

$20.37 - $22/hr

Acts as the primary support contact for customer technical support for My Accounts, Glidewell Direct, Inclusive Dental, Glidewell.io, and Digital Order Processing. * Supports external customers with ...

Prismatik

Customer Tech Support Specialist

Irvine, CA · On-site

$20.37 - $22/hr

Acts as the primary support contact for customer technical support for My Accounts, Glidewell Direct, Inclusive Dental, Glidewell.io, and Digital Order Processing. * Supports external customers with ...

JustEnough

Retail Customer Service Analyst

Irvine, CA · On-site

... and direct-to-consumer businesses and helps many of the world's leading brands including ... The Customer Support Team's mission is to ensure successful operation of JustEnough solutions to ...

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Showing results 21-40

All JobsSaas Customer Support JobsDirector Saas Customer Support JobsDirector Saas Customer Support Jobs in Riverside, CA

Director Saas Customer Support information

See Riverside, CA salary details

$40.7K

$128.7K

$205K

How much do director saas customer support jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director saas customer support in Riverside, CA is $128,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,100.00 and $153,900.00 per year, depending on experience, location, and employer.

How does a Director of SaaS Customer Support typically collaborate with other departments to improve customer satisfaction?

A Director of SaaS Customer Support regularly works cross-functionally with teams like product management, engineering, and sales to address customer pain points and enhance the user experience. This role often leads initiatives to communicate customer feedback to product teams, ensuring that recurring issues are prioritized for resolution. Directors also coordinate with sales and account management to support renewals and upsell opportunities by demonstrating the value of exceptional support. Strong collaboration skills are essential, as fostering alignment across departments is key to delivering a seamless customer journey.

What are the key skills and qualifications needed to thrive as a Director of SaaS Customer Support?

To thrive as a Director of SaaS Customer Support, you need extensive experience in customer support leadership, deep understanding of SaaS business models, and a relevant degree, often in business or technology. Familiarity with CRM tools, ticketing systems (like Zendesk or Salesforce), and analytics platforms is essential, as are certifications in customer success management or ITIL. Outstanding communication, strategic thinking, and team leadership skills help foster a customer-centric culture and drive continuous improvement. These competencies ensure efficient support operations, high customer satisfaction, and alignment with company growth goals.

What does a Director of SaaS Customer Support do?

A Director of SaaS Customer Support oversees and manages the customer support operations for a software-as-a-service (SaaS) company. They are responsible for developing support strategies, leading support teams, ensuring high levels of customer satisfaction, and implementing best practices for resolving customer issues. This role often involves collaborating with product, engineering, and sales teams to improve the overall customer experience. The Director also analyzes support metrics to drive continuous improvement and efficiency within the support department.
What job categories do people searching Director Saas Customer Support jobs in Riverside, CA look for? The top searched job categories for Director Saas Customer Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Director Saas Customer Support jobs? Cities near Riverside, CA with the most Director Saas Customer Support job openings:
Director Saas Customer Support jobs near you

Customer Support / Collection Representative

SSD Alarm

Anaheim, CA • On-site

$23 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Customer Support / Collection Representative

Anaheim Branch - Anaheim, CA 92801

Overview

Salary Range $23.00 - $25.00 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Accounting

Description

With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced Customer Support/Collections Representative to join our team in Anaheim, CA. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in employees' personal and professional growth by providing on-going training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.

Qualifications
  • Must be highly organized and detail oriented
  • Strong problem solving and follow-up skills
  • Proficient with 10-key and must be able to type minimum 40 WPM
  • Excellent written and verbal communication
  • Ability to work independently and be part of a team

Job Responsibilities:

  • Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older
  • Reconcile credit memos and pre-payments against open invoices
  • Work cross functionally with internal stakeholders to resolve customer issues in a timely manner
  • Maintain accurate customer records in ERP system
  • Accountable for achieving monthly retention/collection goals
  • Send account statement and dunning letters as required
  • Perform additional assignments as directed by the Accounting Manager

Preferred

  • Customer Support Experience

Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided.

  • SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.

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