Director Retail Operations Jobs in Edmonton, AB (NOW HIRING)

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Reporting to the Market Vice President Business Banking, the Director Business Banking is responsible for building, developing and leading a team of Senior Manager & Team Leaders to meet the business and personal needs of our clients and drive business growth. Clients typically have credit needs, generally up to $1.5MM range, and/or complex cash management requirements. The Director, Business Banking leverages partnerships with the broader market team to deliver a broad range of Business Banking solutions. The Director partners with local banking centre leaders to deliver flexible and innovative product solutions, dedicated business expertise and timely advice to help our Business Banking client realize their business and personal goals.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Leadership - Set appropriate context when assigning work to ensure that individuals' roles support the achievement of the business unit's priorities and CIBC's overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities. Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals. Gain employee commitment by developing and maintaining a culture that enhances the employee experience, encouraging high performance, and supporting the improvement of capabilities in the sales and service teams. Create a positive work environment and be an effective role model by championing CIBC's mission, vision and values.

• Business Development - Accountable for follower-led business development activities with prospective and key CIBC clients. Represent CIBC in the community directly to ensure relationships are developed, solidified and fostered. Attend and participate in trade shows, seminars, luncheons, community events.

• Partnership and Relationship Building - Build a culture of collaboration across the community of banking centres so that we bring the best of CIBC to clients to support their financial goals. Demonstrate effective partnership management to grow the business. Engage with Business Banking clients and centres of influence primarily in the private sector, to build relationships, develop new business, and represent CIBC in the broad business community. Develop business partner relationship with key partners in Risk Management and Compliance, CIBC Credit Group and Retail Operations to resolve credit and risk issues. Connect with key local partners in banking centres including Imperial Service, Commercial Banking, Cash Management, Wood Gundy, Trade Finance, Foreign Exchange, CIBC Private Investment Counsel and other partners (such as GPI and Ceridian) to provide solutions to meet the needs of clients.

• Strategic Thinker - Lead the execution of strategies and tactics to grow the Business Banking business, improve the client experience, and build relationships with clients and prospective clients. Develop and lead the development of financial, business and credit management plans. Establish strategies, initiatives and tactics to achieve plans. Ensure the effective implementation and alignment of initiatives with market, region and Business Banking initiatives to increase financial performance and to enhance the overall client experience. Review and integrate Business Banking strategies and action plans developed for each portfolio to ensure they meet annual business and financial plans. Execute and monitor the progress of portfolios against the plans and take corrective action when required.

• Client Focused - Ensure that clients receive the full spectrum of CIBC solutions. Establish and implement effective strategies to improve the client experience and enhancing client relationships to increase the 'share of wallet' and decrease client attrition.

• Compliance - Ensure compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect.

• Business Acumen - Strong understanding of business and personal credit principles and strong cash and treasury management knowledge.

Who you are

• You are a bold and accountable leader. You have strong leadership and people management skills sufficient to lead a team within an assigned area to achieve strategic, business and financial plans in a manner consistent with CIBC's values, strategies, core policies and programs.

• You are an influencer. You have strong business development expertise to establish, grow and sustain long term relationships with Business banking clients.

• You are experienced. You demonstrate experience and expertise in understanding and meeting the financial needs of medium-size businesses, including credit, cash management, transaction accounts, foreign exchange, trade finance and others as appropriate. You demonstrated experience and expertise in credit management and knowledge on Business Banking credit strategy and adjudication methodologies.

• You are knowledgeable. You have detailed knowledge of business lending practices and credit analysis to ensure asset/portfolio quality. You have broad analytical skills and an ability to assess lending risk of target market. You have in-depth knowledge of markets, regulatory environment, risk issues, client behaviors and business practices, and thorough knowledge of a diverse marketplace and the needs of business banking clientele.

• You are solutions driven. You have effective and demonstrated problem solving skills sufficient to address client and operational issues in a timely and effective manner.

• You are a strong communicator. You have demonstrated ability to clearly and decisively set priorities and implement action plans.

• You have business experience. You have highly developed business planning skills in order to develop business plans and tactics to support organizational strategies and objectives.

• You have demonstrated experience in Business or Commercial Banking in Canada.

• You have a University degree. Business degree is required.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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