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Director Retail Operations Jobs in Quebec (NOW HIRING)

Socket.dev

$140 - $220/hr

The Finance Director will act as a trusted advisor to Senior Management and cross-functional ... Support Corporate and Retail Operations through financial analysis, insights, and strategic ...

Ardene

Operational Excellence Manager

Laval, QC · On-site

Collaborate with store District Supervisors and Regional Directors to ensure best practices are ... Experience in retail operations, store management, or a related field, with a strong focus on ...

Jesta I.S. Inc.

$180 - $240/hr

The Senior Director develops and implements strategic sales initiatives grounded in industry ... of retail operations. Responsibilities Sales Strategy, Revenue Growth & New Logo Acquisition

Jestais

The Senior Director develops and implements strategic sales initiatives grounded in industry ... of retail operations. Responsibilities Sales Strategy, Revenue Growth & New Logo Acquisition

Jesta I.S.

The Senior Director develops and implements strategic sales initiatives grounded in industry ... of retail operations. Responsibilities Sales Strategy, Revenue Growth & New Logo Acquisition

RONA

Director, Pro Merchandising

Boucherville, QC · On-site

Leverage supplier negotiations to unlock value beyond COGS, including programs, operational ... retail or home improvement. Strong understanding of Professional / Contractor customer dynamics.

RONA

Director, Pro Merchandising

Boucherville, QC · On-site

Leverage supplier negotiations to unlock value beyond COGS, including programs, operational ... in retail or home improvement. * Strong understanding of Professional / Contractor customer ...

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All JobsRetail Operations JobsDirector Retail Operations JobsDirector Retail Operations Jobs in Quebec

Director Retail Operations information

See Quebec salary details

$91K

$139.5K

$168K

How much do director retail operations jobs pay per year?

As of Aug 5, 2026, the average yearly pay for director retail operations in Quebec is $139,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,000.00 and $159,000.00 per year, depending on experience, location, and employer.

What does a director of retail operations do?

A Director of Retail Operations oversees the daily operations and overall performance of retail stores within an organization. They are responsible for setting sales goals, developing strategies to improve store efficiency, managing budgets, and ensuring high levels of customer satisfaction. This role often involves supervising store managers, analyzing market trends, and implementing company policies across multiple locations. Directors of Retail Operations play a key role in driving business growth and maintaining brand consistency.

What are the key skills and qualifications needed to thrive as a director of retail operations?

To thrive as a Director of Retail Operations, you need in-depth knowledge of retail management, inventory control, and business strategy, typically supported by a bachelor’s degree in business or a related field and several years of retail leadership experience. Familiarity with enterprise resource planning (ERP) systems, point-of-sale (POS) platforms, and data analytics tools is essential for optimizing operations. Exceptional leadership, communication, and problem-solving skills help drive team performance and manage change effectively. These competencies are vital for achieving sales targets, ensuring operational efficiency, and maintaining a positive customer experience across multiple retail locations.

What is the difference between Director Retail Operations vs Retail Store Manager?

AspectDirector Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple stores, develops strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsBachelor's degree, experience in retail management, leadership skillsHigh school diploma or equivalent, retail management experience often preferred
Work EnvironmentCorporate offices, regional meetings, travel between storesOn-site at individual retail stores
Industry UsageCommon in large retail chains and corporationsCommon in all retail store settings, from small to large chains

The main difference between a Director Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic initiatives, while the Store Manager focuses on daily store operations and staff management. Both roles require retail experience, but the Director position typically demands more leadership and strategic planning skills.

What are the main challenges a director of retail operations typically faces when managing multiple store locations?

A Director of Retail Operations often encounters challenges such as maintaining consistent customer experiences, ensuring operational efficiency, and adapting quickly to market trends across various locations. Balancing corporate goals with the unique needs of each store requires strong communication and effective delegation skills. Additionally, overseeing staff training and performance, managing supply chain logistics, and implementing new technologies are common responsibilities that demand strategic planning and problem-solving abilities.
What are the most commonly searched types of Retail Operations jobs in Quebec? The most popular types of Retail Operations jobs in Quebec are:
What job categories do people searching Director Retail Operations jobs in Quebec look for? The top searched job categories for Director Retail Operations jobs in Quebec are:
Director Retail Operations jobs near you
Infographic showing various Director Retail Operations job openings in Quebec as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $139,500 per year, or $67.1 per hour.

Director Retail Operations & Strategic Partnerships

PGW Auto Glass

Laval, QC

Full-time

Re-posted 17 days ago

PGW Auto Glass rating

4.9

Company rating: 4.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

393rd of 409 rated retail wholesalers

Job description

Position Title

Director Retail Operations & Strategic Partnerships

Reports To

Head Of Retail Canada 

Location

Canada East — regional role based in Quebec/Eastern Canada, with travel across the region (estimated 40%)

Role Summary

Director Retail Operations & Strategic Partnerships is accountable for the operational, financial, and people performance of all retail locations within the Eastern Canada region. This role translates national retail strategy into consistent regional execution, ensures strong P&L performance at the regional level, and builds a high-performing team of Regional and Branch Managers.

As a key leader in the new Retail Division, the Regional Director drives operational excellence, safety, customer experience, and profitable growth while acting as the primary link between store-level execution and national retail leadership.

Building and cultivating strategic partnerships across the Insurance, Fleet, and Dealership channels will be critical to the success of this role.
 

Key Responsibilities

 Operational Leadership

  • Lead and oversee all retail operations within the Canada East region, ensuring consistent execution of operating standards, policies, and procedures across all locations 
  • Drive performance against key operational KPIs including sales, margin, labor efficiency, customer satisfaction, and safety
  • Ensure compliance with all regulatory, safety, and company standards across the region.
  • Identify operational gaps and implement corrective actions to improve consistency and results across locations.
  • Standardize operational processes in alignment with the national strategic plan, improving documentation and strengthening communication and follow-up across the retail network
  • Support commercial retail operations in coordination with the Sr Technical Director, aligning technical and retail execution.
  • Coordinate retail initiatives and project execution by tracking timelines, deliverables, responsibilities, and required follow-ups.

Financial & P&L Accountability

  • An and manage the regional P&L, including revenue, cost control, labor management, and contribution margin.
  • Partner with Finance to review regional performance, forecasts, and corrective action plans.
  • Identify and execute productivity, cost-reduction, and margin-improvement initiatives.
  • Support budgeting and forecasting processes aligned with national retail objectives.

People Leadership & Talent Development

  • Lead, coach, and develop Regional Managers and Branch Managers to build a strong leadership pipeline.
  • Establish clear accountability, performance expectations, and succession plans within the region
  • Support recruitment, onboarding, and ongoing development of retail leadership and frontline teams.
  • Foster a culture of accountability, operational discipline, customer focus, and continuous improvement.

Customer Experience & Growth

  • Ensure an exceptional and consistent customer experience across all retail locations in the region.
  • Partner with Sales and Marketing to support customer acquisition, retention, and local growth initiatives.
  • Support new store openings, relocations, consolidations, and optimization initiatives within the region.
  • Actively monitor customer feedback and NPS results, ensuring action plans are in place where required.
  • Build and nurture strategic partnerships across the Insurance, Fleet, and Dealership channels to drive customer acquisition and long-term growth.

Health, Safety & Compliance 

  • Champion a strong health and safety culture, ensuring all locations meet occupational health and safety obligations and PGW standards.
  • Ensure adherence to provincial regulatory requirements across the Eastern Canada region.

    CrossFunctional Collaboration

    • Work closely with Supply Chain, Sales, HR, Finance, and Safety teams to ensure alignment and effective execution.
    • Serve as the regional retail liaison for national initiatives, pilots, and change management efforts
    • Ensure clear and effective communication between national retail leadership and regional/store teams.
    • Take on additional tasks and responsibilities as required to support evolving business needs and as assigned by direct management.

    Qualifications & Experience

    • 8+ years of progressive leadership experience in multi-site retail or service operations.
    • Proven experience managing regional or multi-location operations with direct P&L responsibility
    • Strong people-leadership skills with demonstrated success leading leaders.
    • Solid financial acumen with experience using data to drive decisions.
    • Hands-on, execution-focused leadership style with the ability to operate both strategically and tactically.
    • Bilingual (English and French) required, given the Quebec and Eastern Canada scope of the role.
    • Post-secondary education in Business, Operations Management, or a related field; MBA or equivalent experience an asset. 
    • Willingness and ability to travel within the assigned region (up to an estimated 40%), including a valid driver's license. 

    Success in This Role Looks Like

    • Consistent operational performance and KPI execution across all Canada East retail locations.
    • Strong regional financial results with improving margins and cost control.
    • High employee engagement, strong leadership bench, and low regretted turnover.
    • Improved customer satisfaction and NPS across the region.
    • A scalable, well-controlled regional platform that supports national retail growth.

    Working Conditions 

    • Combination of office, retail/branch, and remote work with regular regional travel.
    • Occasional exposure to retail/warehouse environments; may require standing and site walk-throughs during location visits.

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