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Director Resort Operations Jobs (NOW HIRING)

Marriott Vacations Worldwide

Finance & Accounting - Context of Role The Resort Operations Finance team at MVW is on a multi-year ... Specific Job Summary The Assistant Director of Finance (ADOF) - Resort Operations is an emerging ...

Marriott Vacations Worldwide

$75K - $90K/yr

Finance & Accounting - Context of Role The Resort Operations Finance team at MVW is on a multi-year ... Job Summary The Assistant Director of Finance (Assistant DOF) - Resort Operations is an emerging ...

Cragun's Resort

Resort Assistant Manager

Brainerd, MN · On-site

Description Cragun's Resort on illustrious Gull Lake is seeking a motivated and guest experience ... as Operations Manager, Guest Experience Director, or General Manager. Join our growing and ...

Cragun's Resort

Resort Assistant Manager

Brainerd, MN · On-site

$60K/yr

Job Type Full-time Description Cragun's Resort on illustrious Gull Lake is seeking a motivated and ... as Operations Manager, Guest Experience Director, or General Manager. Join our growing and ...

VAI Resort

$150 - $200/hr

This leader will help build, operate, and continuously evolve VAI Resort's technology ecosystem ... corporate operations. The Director provides both strategic and technical leadership across ...

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Director Resort Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director resort operations jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director resort operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director resort operations do?

A Director of Resort Operations is responsible for overseeing all aspects of a resort's daily operations, including guest services, housekeeping, maintenance, food and beverage, and recreational activities. They ensure high standards of customer service, manage staff, develop operational policies, and work to maximize profitability while maintaining guest satisfaction. This role often involves budgeting, staff training, and collaborating with other department heads to ensure seamless resort operations. The Director also addresses guest concerns and implements strategies to improve overall resort performance.

What are the key skills and qualifications needed to thrive as a director resort operations, and why are they important?

A Director of Resort Operations typically requires extensive experience in hospitality management, a relevant degree, and a proven track record in overseeing multiple departments such as housekeeping, food and beverage, and guest services. Familiarity with property management systems (PMS), budgeting software, and certifications in hospitality or hotel management are commonly expected. Exceptional leadership, strategic problem-solving, and strong interpersonal skills are crucial for motivating teams and ensuring guest satisfaction. These skills and qualifications are vital to efficiently manage daily operations, drive revenue, and deliver outstanding guest experiences in a competitive industry.

What are some of the common challenges faced by a director resort operations, and how are they typically addressed?

A Director of Resort Operations often navigates the challenge of balancing guest satisfaction with operational efficiency. This role requires quick problem-solving when issues arise, such as staffing shortages or unexpected maintenance needs, while ensuring every department—from housekeeping to food and beverage—meets high service standards. Collaboration with department leaders is crucial to maintain smooth daily operations and implement process improvements. Proactive communication, regular team meetings, and continuous staff training are industry best practices to address these challenges and uphold the resort’s reputation.

What is the difference between Director Resort Operations vs Resort General Manager?

AspectDirector Resort OperationsResort General Manager
Primary FocusOversees multiple departments, strategic planning, and overall resort performanceManages daily resort operations, guest experience, and staff
CredentialsExperience in hospitality management, leadership, and often a degree in hospitality or businessSimilar credentials, with emphasis on operational experience and guest service skills
Work EnvironmentCorporate offices and resort properties, strategic meetingsOn-site management, daily operational oversight
Industry UsageCommon in large resorts and hotel chainsWidely used in resort and hotel industry for on-site leadership

The main difference is that the Director Resort Operations focuses on strategic oversight and departmental coordination across multiple areas, while the Resort General Manager handles daily operations and guest satisfaction directly on-site. Both roles require hospitality experience and leadership skills, but their scope and focus differ.

What cities are hiring for Director Resort Operations jobs?

Cities with the most Director Resort Operations job openings:

What are the most commonly searched types of Resort Operations jobs?

The most popular types of Resort Operations jobs are:

What are popular job titles related to Director Resort Operations jobs?

For Director Resort Operations jobs, the most frequently searched job titles are:

Infographic showing various Director Resort Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Admin Assistant to VP of Resort Operations

Boca Raton, FL • On-site

The Boca Raton
See more jobs at The Boca Ratonexternal

$17 - $23/hr

Other

Posted 6 days ago

The Boca Raton rating

7.1

Company rating: 7.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Administrative Assistant For Resort Operations

The ideal candidate will be experienced in handling administrative tasks in a high-volume environment. A highly motivated and proactive team player with knowledge of hotel organization is preferred. This person must be exceedingly well organized, flexible, and enjoy the challenges that come with a large resort property.

Must have the ability to interact with staff (at all levels), guests, members, and clients in a fast-paced environment, sometimes under pressure, while remaining resourceful and efficient, with a high level of professionalism.

Expert level written and verbal communication skills, strong decision-making ability and attention to detail are critically important to this position.

Essential Functions

Job duties include, although are not limited to:

  • Support daily administrative needs and represent the VP of Resort Operations internally and externally.
  • Administrative tasks managing schedule, managing customer inquiries, merging and completing tasks, tracking update on task list for all direct reports of the GM of Resort Operations. It is critical that a significant amount of detail is exercised into each task so that the Resort can best serve its customers in a luxury environment. All communications and tasks should be completed to the highest level of detail and professionalism, including luxury language.
  • Answer and filter all incoming phone calls with a warm, personalized greeting. Ensure accurate notes and follow up communications are efficiently tracked and shared to provide the highest level of service internally and externally.
  • Take ownership of responsibilities and tasks and be accountable for all actions and interactions.
  • Assist with property tour. This position requires walking around the property.
  • Ensure the physical office environment is neat and organized at all times. Assist with office supply ordering and efficiency of all office tools.
  • Create positive relationships with other departments to ensure success of all guests and group customers.
  • Support managers and leadership with organizing regular weekly, monthly events, meetings, etc.
  • Adhere to all SOPs for department and Resort.
  • Remain flexible and focused. Welcome new tasks, training and responsibilities as assigned.
  • Be a positive contributor and success of the team.
  • Proficient in all Microsoft Office applications, word, excel, power point.

Internal Relationships

Reports to the VP of Resort Operations. Works closely with various directors and other administrative support staff, as well as various members of the resort leadership and operations team.

External Relationships

Maintains appropriate relationships with outside vendors and hotels.

Qualifications

  • Basic hotel product knowledge, i.e. staffing, operations, safety, security, terminology, and hotel policies
  • Basic knowledge of the hotel structure/layout and how all departments interact

Education/Experience Requirements

  • High school Diploma / Bachelor's degree preferred.
  • Proficiency in the use of Word, Excel, Outlook, Teams, and PowerPoint.

Physical Requirements Most work tasks are performed indoors. Position requires walking and giving directions most of the working day. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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