Director Reliability Manager Jobs in Reston, VA (NOW HIRING)

Manager, SRE Risk Advisory and Oversight
Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management.
Technology & Data Risk Management (TDRM) is a small organization that packs a big punch. The ~200 professionals in TDRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, tech risk, and data management risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.
For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and the Tech & Data Risk Management (TDRM) organization have broader responsibilities for cybersecurity but also reliability, software quality, resilience, and the risk of failing to manage our data. The CTRO is independent and oversees the work of the CISO, the CIO/CTO, and the Chief Data Officer. The CTRO reports to the Chief Risk Officer, who reports directly to the CEO.
Our business leaders must constantly make technology decisions. TDRM makes sure they have the tech and data risk information they need to make good decisions. Associates within TDRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, data analyst, data scientist, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.
As the Manager, SRE Risk Advisory and Oversight, you will serve as a technical expert providing second-line oversight and effective challenge over Capital One's software engineering and Site Reliability Engineering (SRE) practices. This is an advisory-based role where you will leverage your foundational engineering background to conduct deep-dive technical risk analyses and assessments on cloud implementations, resilience architectures, and emerging automation capabilities (including Generative AI toolsets).
You will perform the core technical analytical work and partner closely with Sr. Managers and Directors to synthesize risk findings, develop strategic mitigation recommendations, and build compelling, data-driven narrative materials for executive storytelling.
Essential Functions (Responsibilities)

• Perform Deep-Dive Risk Analysis: Conduct independent, technical risk assessments of cloud infrastructure architectures, software delivery lifecycles, and observability frameworks to identify systemic resilience and stability risks.
• Support Effective Challenge: Evaluate first-line cloud engineering practices against enterprise risk appetites, ensuring robust strategies are maintained for automation, system resiliency, performance, and monitoring.
• Build Storytelling & Reporting Materials: Partner with team leadership (Sr. Managers and Directors) to translate complex, highly technical engineering data into structured risk reports, presentation decks, and executive storytelling materials.
• SRE Subject Matter Expertise: Serve as a trusted technical analyst on core SRE pillars, assessing the design and maturity of Service Level Indicators/Objectives (SLIs/SLOs), error budgets, release pipelines (CI/CD), and toil reduction efforts.
• Evaluate AI & Tech Integration: Actively evaluate the integration of cutting-edge technologies-specifically cloud-native stacks, containerization, and the application of emerging Gen AI/ML tooling within software delivery-to ensure reliable operational boundaries.
• Formulate Risk Recommendations: Collaborate across the second line of defense to design, adjust, and recommend appropriate mitigating controls and guardrails for emerging cloud tech.
• Stakeholder Partnership: Build and maintain collaborative relationships with first-line engineers, architects, and technical owners to ensure risk assessments are thoroughly understood and communicated transparently.

Basic Qualifications

• Bachelor's Degree or military experience
• At least 4 years of experience in Technology Management, Software Engineering, Site Reliability Engineering, or Cyber Risk Management
• At least 2 years of experience with cloud implementations (AWS, GCP, or Azure)
• At least 1 year of experience with open-source programming languages

Preferred Qualifications

• Master's Degree in Computer Science, Computer Engineering, or a relevant technical discipline.
• Professional cloud or infrastructure certification (AWS Certified Solutions Architect, AWS SysOps Administrator).
• Experience analyzing or utilizing enterprise monitoring, observability, and alerting toolsets (Splunk, Prometheus, Datadog, ELK, PagerDuty).
• Demonstrated understanding of cloud-native systems, containerization stacks (Kubernetes), and CI/CD pipelines.
• Proven experience drafting technical assessments or presentation materials used to communicate technical findings to senior leadership.
• Strong communication and interpersonal skills, with the ability to influence and drive technical alignment across stakeholder groups.
• Prior experience working within financial services or another highly-regulated industry.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $197,300 - $225,100 for Manager, Cyber Technical
New York, NY: $215,200 - $245,600 for Manager, Cyber Technical
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).