Director Process Optimization Jobs in Chicago, IL

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC's US Credit Risk Management team, you'll lead the transformation of credit risk management data, analytics, and reporting operations. As the Director, US Credit Risk Process Management, you'll introduce agile methodologies and drive process optimization initiatives to streamline credit risk processes, boost operational efficiency, and align with our strategic objectives. You'll champion a culture of continuous improvement, leveraging advanced tools and best practices to enhance operational excellence. As a trusted advisor, you'll reimagine and implement innovative credit risk management practices, positioning CIBC as an industry leader in credit risk operations. You'll provide indirect leadership to teams of credit risk professionals, fostering a commitment to process optimization and operational excellence. You'll also play a key role in driving change initiatives and embedding new ways of working that support effective management of credit and related products from a second-line perspective.

At CIBC we enable the work environment most optimal for you to thrive in your role. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 3 days per week on-site, while other days will be remote.

How you'll succeed

• Lead credit risk process transformation - Drive end-to-end transformation of credit risk management processes, introducing agile principles to foster adaptability, speed, and collaboration.

• Agile implementation - Design, implement, and tailor agile frameworks that align with organizational needs, ensuring teams adopt iterative, customer-centric, and value-driven approaches.

• Process optimization - Assess and redesign existing credit risk processes for efficiency, automation, and scalability, reducing manual interventions and bottlenecks.

• Stakeholder alignment - Facilitate cross-functional collaboration and consensus among diverse stakeholder groups to ensure alignment with business objectives and client needs.

• Change leadership - Inspire and guide teams to embrace new ways of working, supporting the adoption of digital tools, AI, and data science in credit risk management.

• Team empowerment - Coach, mentor, and develop team members, fostering an agile mindset and a culture of continuous improvement.

• Governance and controls - Ensure that process enhancements strengthen risk controls, reduce turnaround times, and eliminate duplication of effort, while maintaining compliance with all regulatory and internal standards.

• Strategic advisory - Advise senior leadership on process transformation strategies and agile best practices to support business growth and operational resilience.

Who you are

• You have Bachelor's degree in Business, Finance, Accounting, or a related discipline; advanced degree preferred.

• You have a minimum 15 years of progressive experience in credit risk management within a financial services environment. At least 5 years of hands-on experience introducing, implementing, or customizing agile frameworks within risk or operations teams. Deep knowledge of credit processes, including underwriting, adjudication, portfolio management, and reporting.

• You have extensive experience in strategic planning and project management, with a track record of identifying, developing, and implementing approved initiatives- preferably in credit risk or financial services.

• You have strong people management skills, with a track record of developing high-performing teams and leading through influence across matrixed organizations.

• You are proficient in process mapping, data analysis, and digital tools; solid understanding of analytics, data science, AI, and emerging technologies relevant to credit risk.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

California residents - your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $170,000- $190,000 for the market based on experience, qualifications, and location of the position (salary range varies based on the location which will be discussed at the time of the interview). The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members. #LI-TA

*This job is not eligible for employment sponsorship*

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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