Director Process Improvement Jobs in Minnesota (NOW HIRING)

The Senior Director has primary operational responsibility and accountability for eight business functions within the Ambulatory and Surgery Center: (1) Excellence and Care Delivery, (2) Customer and Support Services, (3) Finance and Accounting, (4) Marketing, Sales and Physician Relationships, (5) Human Resources, (6) Compliance and Risk Management, (7) Surgical Services, and (8) Gastroenterology. Specific duties include coordination, consistency, and integration in the operation of each accountable area, development and implementation of policies & procedures, budgeting and leading and/or participating in improvement projects/teams. Serves as a leader to all medical staff, surgery center, gastroenterology, endoscopy, OR and Anesthesia related business activities and marketing efforts. Encourage continued harmonious relations with nursing staff to establish and maintain close practice and identify and follow established written surgery center procedures and policies.

The Senior Director works closely with the Vice Presidents, Service Line Directors, Supervisors, and Staff to execute established business processes; seeking, assessing, and leveraging process improvement opportunities and, ensuring that business activities are aligned with and result in achievement of the organizations strategic objectives. The Senior Director must be a champion for process improvement and will serve as an engaged and active partner with the Perioperative Enterprise Domain representing the Ambulatory Service Center. The incumbent will be highly committed to employee engagement and customer satisfaction, recognizing they are the focus of all business activities
Responsibilities

Manages people

• Values the uniqueness within and respects the differences between individuals
• Actively recruits and hires people to create a diverse and complementary team.
• Models appreciation and acceptance of differences.
• Provides a welcoming and supportive environment.
• Creates and maintains a communication system to assure all employees have relevant, timely, and appropriate information.
• Establishes and reviews expectations that guide, motivate and hold people accountable for their work.
• Provides feedback and coaching on an ongoing basis.
• Conducts fair, accurate and timely performance reviews.
• Discovers the aspirations and talents of employees
• Continuously takes action to enhance employee engagement.
• Improves overall employee engagement results.
• Takes action to address substandard performance or behaviors that negatively impact team or organization performance or progress.

Manages finances

• Demonstrates knowledge of the financial picture of healthcare.
• Helps others understand and respond to the financial status for each of the 9 specialty clinics and support services within the center.
• Develops the budget and manages within budget parameters.
• Understands financial reports and communicates key financial metrics to direct and indirect reports.
• Demonstrates effective stewardship of limited resources.
• Coordinates and collaborates with system Supply Chain partners to identify and implement cost reduction projects
• Demonstrates ongoing fiscal responsiveness within and outside area of responsibility.
• Involves staff and stakeholders in cost reduction efforts.

Manages business operations

• Analyzes the work within and between units, departments, and services.
• Coordinates activities, workflows, policies, and procedures with system peri-op leadership to promote standardization.
• Recognizes lack of execution in existing processes and takes action to address the issues and achieve expected results.
• Uses quality improvement tools and techniques to assess work issues and make process improvements.
• Provides the vision that accounts for the larger picture
• Uses systems thinking to understand the unintended consequences of decisions.
• Recognizes and addresses opportunities for improvement.
• Analyzes best practices to generate system-wide process improvements.
• Sets appropriate priorities among competing demands.
• Creatively manages resources and staffing issues.
• Serves as the Regulatory Liaison, Joint Commission Lead, and Compliance Lead for the campus.
• Directs, coordinates, and ensures surgical department compliance with standards and regulations that originate from accrediting bodies and state and federal agencies.
• Uses available information technology to support day-to-day work operations.
• Actively participates in assigned management, surgery center, and medical staff meetings/committees and projects.
• Develops, interprets, and maintains administrative and nursing care policies and procedures.
• Defines the scope of services and responsibilities of the professional and para-professional roles within areas of responsibility.
• Designs appropriate staffing models and manages staffing skill mix, productivity trends, needs and requirements.
• Develops and implements current cycle and long-term initiatives to achieve strategic objectives and performance excellence.

Monitors key business metrics.

• Identifies trends and develops plans to prepare for opportunities or problems.
• Persists in meeting established timelines and deadlines.
• Works cooperatively with others to produce innovative solutions.
• Establishes structures and processes to plan and manage the orderly implementation of change.
• Takes the lead in setting new business directions, partnerships, policies or procedures.

Focuses on customers

• Understands the importance of customer service.
• Sets an example of exemplary customer service.
• Continuously builds customer understanding by listening to customers.
• Anticipates customer needs, including those with different cultural needs and desires.
• Takes action to meet and exceed the needs of all customer groups.
• Continuously implements strategies to improve customer satisfaction.

Safety

• Establishes an environment where safety issues are identified, discussed, and resolved.
• Establishes zero tolerance for preventable, identifiable situations to remain unchecked, unchanged.
• Oversees and educates staff on safety initiatives, including departmental, entity and system driven initiatives.
• Champions both patient and staff safety initiatives to ensure a safe environment for all.
• Participates in and promotes emergency preparedness.
• Promotes proper infection control techniques.
• Ensures that proper equipment and other resources are in place.

Clinical Practice Standards:

• Determines and implements evidence based clinical practice standards.
• Utilizes external benchmarks in delivering quality patient care.
• Uses clinical quality data to drive the staff clinical competencies and promotes progression from novice to expert level.
• Aligns training needs to strategic planning, matches competency to anticipated service goals.
• Promotes innovation and generates new business ideas by thinking outside the box.

Strategic Planning

• Acts to align area goals with the strategic direction of specialty operations and service lines
• Ensures that area develops goals and a plan to help fulfill the M Health Fairview mission.
• Utilizes marketplace analysis in responding to growth and service needs of the communities we serve.
• Develops and proposes a long-term strategy for the center based on analysis of current and potential capabilities as compared to competitors.

Required Qualifications

• M.A./M.S. in Leadership, Business Administration, Nursing, Healthcare Administration, or related field
• 5 years in healthcare
• 5 years progressive management
• Ability to communicate effectively in front of large groups.
• Ability to analyze and synthesize a broad range of data elements.
• Ability to work effectively with and integrate interests of multiple disciplines.
• Ability to develop and nurture physician relationships in a variety of practice areas, including Perioperative, Orthopedics, Family Practice, Internal Medicine, Neurology, Pediatrics, etc.
• Demonstrated skills in human resources management, interpersonal communications, financial management, risk management, regulatory compliance and program development.
• Entrepreneurial and market orientation including high customer service orientation.

Preferred Qualifications

• Experience in strategic planning, business development, Perioperative Services, and innovation

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

$161,657.60- $228,238.40 Annual