Director Practice Operations Jobs in Kentucky (NOW HIRING)

Brinks Texas License #C00550

About Brink's:

Job Description

Brink's is seeking a dynamic and strategic Director of Lean Operations to lead the enterprise-wide transformation toward operational excellence. This high-impact role will drive continuous improvement initiatives that elevate performance, increase efficiency, and deliver measurable business results across all lines of business. The ideal candidate will be a change agent, coach, and enterprise partner-bringing Lean principles to life in a complex, service-driven environment.

This role may be based at Brink's Headquarters in Coppell, TX, or within the Midwest/Mid-Atlantic operating region, including Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin, Kentucky, Maryland, Virginia, Washington, D.C., and surrounding markets.

** Must be willing to travel 50% to 70% for this role. **

Key Responsibilities

Strategic Execution:Lead the development and implementation of Lean strategies that directly support business growth, operational efficiency, and customer satisfaction at the national level.

Cultural Transformation:Champion a culture of continuous improvement, embedding Lean thinking across all functions and levels of the organization-from frontline teams to senior leadership.

Operational Road mapping:Own and execute the Lean Roadmap, ensuring consistent adoption of core methodologies (5S, A3 Problem Solving, VSM, Standard Work, Visual Management, TPM) across regions and business units.

Leadership Engagement:Partner with operational leaders to define performance expectations, deliver coaching, and develop leadership capability in Lean thinking and behaviors.

Kaizen & Value Stream Optimization:Facilitate regional Kaizen events and improvement workshops, targeting high-impact areas to eliminate waste, streamline workflows, and improve service delivery.

Standardization & Scalability:Identify and institutionalize best practices across all locations, ensuring scalable, repeatable processes and sustainable results.

Training & Development:Design and deliver hands-on training and coaching for cross-functional teams, enabling widespread adoption of Lean principles across Operations, Admin, and Line of Business functions.

Innovation & Benchmarking:Actively monitor industry trends, emerging technologies, and global best practices to inform future-state solutions that drive operational excellence.

Voice of Customer Integration:Collaborate with customer-facing teams to integrate VOC feedback into Lean initiatives, improving customer experience and operational responsiveness.

Strategic Program Management:Lead critical, enterprise-level projects focused on operational efficiency-including production planning, logistics routing, resource optimization, and workforce deployment.

What You Bring

Visionary Leadership:Ability to translate strategic direction into actionable plans with clear KPIs and outcomes.

Operational Grit:Willingness to engage directly with operations teams, lead from the front, and model Lean behaviors.

Influence & Collaboration:Strong presence with the ability to align, influence, and inspire cross-functional teams and stakeholders.

Exceptional Communication:Clear and direct communicator with the ability to engage all levels of the organization.

Analytical Mindset:Data-driven and process-centric with a relentless focus on continuous improvement and operational excellence.

Change Agent:Confident navigating ambiguity and driving change in a matrixed, fast-paced environment.

Preferred Qualifications

Brink's Bronze or Silver Lean Leader certification strongly preferred

Bachelor's degree in Business, Operations Management, Engineering, Supply Chain, or related field

10+ years of progressive leadership experience in Lean, Continuous Improvement, or Operational Excellence roles

Multi-site operations or logistics industry experience is a plus

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.