Director Portfolio Operations Jobs in Spring, TX

Job Title: Regional Director
Department: Property Management
Reports To: Director of Operations
FLSA Status: Exempt
Position Summary: The Regional Director will be directly responsible for a portfolio of multifamily properties. This position supports and executes property management strategies by implementing action plans that promote the individual property business plan as well as policies, procedures and practices that have been established by Gallery Residential. The Regional Director will assist the Director of Operations in overseeing and directing the overall property management operations. This position will also assist with new business development related to Gallery Residential's portfolio. This position will ensure the department's operations meet or surpass industry standards, motivate and cultivate team members, and meet the company's strategic objectives. The Regional Director must be a leader who is able to attract, advise, and present to current and potential clients the value of choosing Gallery Residential. The Regional Director is also involved with creating and inspiring the culture along with protecting the brand of the organization.
Organizational Responsibilities:
• Journey Visionary: Work with teams to prioritize solutions and provide frameworks that will drive journey metrics.
• Passion & Innovation: Deeply understand pain points and business opportunities and relentlessly focus on solving them through innovation piloting across people, process, and technology.
• Organizational Ambassador: Engage with customers, associates, and stakeholders to understand and prioritize based on needs and operational realities.
• Project Management: Create and maintain clear and sequenced plans to successfully launch pilots considering various rollout milestones.
• Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes.
• Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities.
Essential Duties and Responsibilities:
• Partner with Director of Operations to develop and implement the policies, procedures, and practices for Gallery Residential.
• Lead teams based on the core values of Gallery Residential and promote the positive culture.
• Develop the annual budgets for the properties in the Regional Director's portfolio and ensure that the property is achieving the approved business plan.
• Works with accounting team to evaluate financial statements, reconcile monthly statements against approved budget and address how to resolve gaps in the financial performance.
• Create a strong and positive relationship with clients and communicate on a regular basis.
• Recruit, interview, hire and train team members reporting into Regional Director's portfolio.
• Promotes positive client satisfaction through the analysis of reputation management reporting and rewarding team members for positive results.
• Research, develop, and implement best practices, procedures, and metrics to increase the productivity, efficiency, and reporting capabilities of the department.
• Involved with the presentations to new business clients by presenting ideas and analysis for prospective properties.
• Ensures that the appearance of the communities meet Gallery Residential and owner's expectations by performing monthly inspections and audits. Any concerns should be reported to senior leadership and ownership.
• Facilitate regular training sessions with team members, identify training needs, and recommend additional training for the properties in the portfolio as needed.
• Enforce all departmental and company-wide policies, procedures, and performance standards and provide coaching and corrective discipline, as necessary.
• Assist marketing team to implement various marketing strategies for each property.
• Ensure sites are complying with all policies, requirements, and compliance as it relates to safety, the reporting of unsafe work practices, and accident prevention and reporting.
• Develop and maintain successful relationships internally and externally with the various stakeholders by maintaining confidentiality in sensitive matters and having the ability to influence and negotiate the successful resolution of inquiries and disputes.
• Attend association meetings as needed to become familiar with the industry needs, foster and maintain a good working relationship, and to address issues as they arise.
• Provide ongoing support and input to the client's development and acquisition teams concerning current design trends that are critical to the programming, marketing, branding, and leasing of the portfolio.
• Oversees compliance with the Company's established policies and procedures by communicating organizational standards and regulatory requirements, and by identifying, reporting, and correcting violations or infractions. Responsible for overseeing the teaching and training of the established policies and procedures to team members.
• Practices proper safety techniques in accordance with Company, property, and departmental policies, and procedures. Responsible for overseeing the teaching and training of the established safety policies and procedures to team members.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Identifies areas for improvement and offers suggestions to improve the property's efficiency, profitability, and productivity.
• Collaborate with department heads to ensure vision and culture of the company is implemented.
• Maintain and expand relationships with vendor partners.
• Assist other key leaders with all projects and assignments.
Work Hours:
This position is scheduled for 40 hours in a regular work week. Hours of operation vary, but typical office hours are from 8:30 am to 5:30 pm Monday through Friday. Must be available to work on additional tasks that may require work on weekends or after hours. Must be available to work onsite and travel for business purposes.
Qualifications:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
College degree is preferred. Employment history that demonstrates progressive levels of accountability and responsibility in the application and usage of property management and residential multi-housing business principles, and demonstrated knowledge and skills in executing sales, customer service, revenue/expense management, and financial business plans.
Language Ability:
Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents, motivate and lead teams, and communicate property strategies and performance with clients and property owners.
Math Ability:
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
Reasoning Ability:
Senior-level experience and skills in leading and managing others, including demonstrated skills in interviewing, on-boarding, directing, evaluating performance, and making effective talent management decisions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Proficient in using property management software.
Certificates and Licenses:
Industry certifications are preferred.
Supervisory Responsibilities:
This job has supervisory responsibilities of corporate and onsite employees.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel will be required to visit properties, visit clients, present for new business opportunities, attend educational conferences, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to physically access all exterior and interior parts of any property and its amenities within the assigned portfolio and markets.
Must be able to view computer screens, cell phones, and other electronic equipment for extended periods of time where visual strain may result.
Job Type: Full-time