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Director Patient Experience Jobs in Boca Raton, FL

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Director Patient Experience information

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$31.8K

$115.1K

$165.1K

How much do director patient experience jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director patient experience in Boca Raton, FL is $115,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,900.00 and $138,500.00 per year, depending on experience, location, and employer.

What does a director patient experience do?

A Director of Patient Experience leads initiatives to improve patient satisfaction, engagement, and overall healthcare quality. They analyze patient feedback, implement service improvements, and collaborate with medical teams to enhance care delivery. Their role often includes training staff, developing policies, and ensuring a compassionate, patient-centered approach. By fostering a positive healthcare environment, they help improve patient outcomes and organizational reputation.

What are the key skills and qualifications needed to thrive in the director patient experience position?

To thrive as a Director Patient Experience, you need a solid background in healthcare administration, patient relations, and experience leading cross-functional teams, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient satisfaction measurement tools like Press Ganey, HCAHPS survey platforms, and CRM systems is often necessary. Exceptional interpersonal, communication, and problem-solving skills help you drive organizational change and foster a patient-centered culture. These abilities are crucial for successfully improving patient outcomes, satisfaction levels, and overall service quality in healthcare organizations.

What are some typical challenges faced by a director patient experience and how are they addressed?

A Director Patient Experience often faces the challenge of aligning staff at all levels with patient-centered care initiatives while managing varying expectations from patients, families, and clinical teams. Adapting to rapidly changing patient needs and balancing operational constraints with quality improvement goals can also be demanding. These challenges are typically addressed through collaboration, data-driven strategy implementation, ongoing staff training, and regular feedback collection to identify areas for improvement. Building strong relationships across departments and maintaining clear communication channels are essential to creating a culture of excellence in patient experience.

What are the most commonly searched types of Patient Experience jobs in Boca Raton, FL?

The most popular types of Patient Experience jobs in Boca Raton, FL are:

What job categories do people searching Director Patient Experience jobs in Boca Raton, FL look for?

The top searched job categories for Director Patient Experience jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Director Patient Experience jobs?

Cities near Boca Raton, FL with the most Director Patient Experience job openings:

Director Patient Experience jobs near you
Infographic showing various Director Patient Experience job openings in Boca Raton, FL as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $115,065 per year, or $55.3 per hour.

Experience Advisor, BHMG Patient Experience, FT, 8:30am- 5:00pm

Baptist Health South Florida

Boca Raton, FL • On-site

$44K - $58K/yr

Full-time

Posted 5 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers

Job description

The Experience Advisor serves as a role model and informal leader that takes a collaborative approach to improving processes and patient-centered performance at the unit/department and/or entity level. Experience Advisors drive change and meaningful action through targeted field assessments and recommendations, data storytelling and visual analysis, extracting consumer insights from and outside of the Press Ganey platform, and developing action plans in collaboration with leaders. The Experience Advisor has a direct impact on patient satisfaction and HCAHPs scores which have monetary implications for team members and institution incentives depending on the entity. Using a hands-on approach, the Experience Advisor balances the organization's patient experience goals with the department/unit's operational realities, limitations, and work-flows. The Experience Advisor is an invaluable resource to the organization who is responsible for identifying trends for improvement and creatively develops short-term and long-term sustainable solutions to preserve brand reputation.Estimated salary range for this position is $44863.74 - $58322.86 / year depending on experience.Degrees:
  • Bachelors.
Additional Qualifications:
  • Bachelor of Science (BS) acceptable as well.
  • Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision.
  • Professional demeanor, results and detail-oriented, organized, and compassionate with excellent customer focus.
  • Strong group facilitation skills and a demonstrated ability to unite individuals around a common goal.
  • Exceptional interpersonal and communication skills (verbal and written).
  • Must be flexible with schedule and travel based on the business needs.
  • Fully proficient in computer applications used in day-to-day functions.
  • Preferred: Patient/Guest relations or Hospitality background.
  • Bilingual English/Spanish preferred.
Minimum Required Experience: 3 Years

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About Baptist Health South Florida

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Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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