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Director Patient Experience Jobs in Boca Raton, FL

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Director Patient Experience information

See Boca Raton, FL salary details

$31.8K

$115.1K

$165.1K

How much do director patient experience jobs pay per year?

As of Aug 26, 2026, the average yearly pay for director patient experience in Boca Raton, FL is $115,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,900.00 and $138,500.00 per year, depending on experience, location, and employer.

What does a director patient experience do?

A Director of Patient Experience leads initiatives to improve patient satisfaction, engagement, and overall healthcare quality. They analyze patient feedback, implement service improvements, and collaborate with medical teams to enhance care delivery. Their role often includes training staff, developing policies, and ensuring a compassionate, patient-centered approach. By fostering a positive healthcare environment, they help improve patient outcomes and organizational reputation.

What are the key skills and qualifications needed to thrive in the director patient experience position?

To thrive as a Director Patient Experience, you need a solid background in healthcare administration, patient relations, and experience leading cross-functional teams, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient satisfaction measurement tools like Press Ganey, HCAHPS survey platforms, and CRM systems is often necessary. Exceptional interpersonal, communication, and problem-solving skills help you drive organizational change and foster a patient-centered culture. These abilities are crucial for successfully improving patient outcomes, satisfaction levels, and overall service quality in healthcare organizations.

What are some typical challenges faced by a director patient experience and how are they addressed?

A Director Patient Experience often faces the challenge of aligning staff at all levels with patient-centered care initiatives while managing varying expectations from patients, families, and clinical teams. Adapting to rapidly changing patient needs and balancing operational constraints with quality improvement goals can also be demanding. These challenges are typically addressed through collaboration, data-driven strategy implementation, ongoing staff training, and regular feedback collection to identify areas for improvement. Building strong relationships across departments and maintaining clear communication channels are essential to creating a culture of excellence in patient experience.

What are the most commonly searched types of Patient Experience jobs in Boca Raton, FL?

The most popular types of Patient Experience jobs in Boca Raton, FL are:

What are popular job titles related to Director Patient Experience jobs in Boca Raton, FL?

For Director Patient Experience jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Director Patient Experience jobs in Boca Raton, FL look for?

The top searched job categories for Director Patient Experience jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Director Patient Experience jobs?

Cities near Boca Raton, FL with the most Director Patient Experience job openings:

Director Patient Experience jobs near you
Infographic showing various Director Patient Experience job openings in Boca Raton, FL as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $115,065 per year, or $55.3 per hour.

Program Director - Patient Experience

Sunrise, FL • On-site

Encompass Health
Hospitals • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 423 frontline employees who took The Breakroom Quiz

414th of 893 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Encompass Healthexternal

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Using independent judgment, the Program Director organizes, develops, directs, and supervises all aspects of a program which includes operations and patient care provided by the program, in accordance with current applicable federal, state, and local standards, regulations, and guidelines to assure that the highest degree of quality care is rendered at all times. In addition, the Program Director:  

  • Lead strategic patient experience initiatives by analyzing and  transforming patient feedback into actionable improvements and measurable results.
  • Build strong interdisciplinary partnerships and influence change across nursing, therapy, physicians, and support departments to enhance the patient experience.
  • Create and sustain a culture of service excellence by coaching leaders, fostering accountability, and making patient experience a shared responsibility.
  • Requires effective supervisory skills along with good communication skills for interdepartmental relationships.
  • Is responsible for staffing and scheduling to provide adequate coverage for patient services provided by the program
  • Serves on the administrative staff and is a representative of the program in the hospital meetings.  
  • Is responsible for the preparation and monitoring of financial and budgeting concerns for the program. 
  • Maintains open and an on-going communication with the Chief Nursing Officer and Director of Therapy Operations to ensure patient, staff, and business needs are met.
 
The Program Director is responsible to help create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance and being responsible for the operation of the department, measurement, assessment and continuous improvement of the department's performance.
 
Why work for us?  To attract and retain the best professionals, we offer a comprehensive and competitive Benefits package that includes medical, dental, vision, 401(k), college savings plan, employee assistance program, pre-paid legal plan and much more.  For more information on available Benefits, please click here. 
 
Who are we? We are the nation's leading provider of rehabilitative services with over 100 acute rehabilitation hospitals in 26 states, including Puerto Rico!  Depending on the hospital location you will have the opportunity to work in a 30-200 bed acute rehabilitation hospital providing quality care through a large group of healthcare professionals such as:  Therapists, Neuropsychologists, Nurses, Pharmacists, Medical staff as well as non-clinical professionals all dedicated to returning our patients to the highest level of functioning possible.  With an average of 80% of our patients returning home, we are proud of the work we do.  You could work anywhere, why not come to work knowing you are making a difference in someone's life!  Learn more about being part of this successful team!
 

Job Code: 100023

#LI-CB1

 
The Encompass Health Way 

We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! 
 
At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. 
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About Encompass Health

Sourced by ZipRecruiter

Helping patients regain hope and independence, Encompass Health is a national leader in post-acute care. We operate rehabilitation hospitals in 36 states as well as Puerto Rico. Following the Encompass Way, we are driven by our core values: We proudly set the standard, lead with empathy, do what's right, focus on the positive, and remain stronger together.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

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