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Director Oracle Service Cloud Jobs (NOW HIRING)

NextGen IT Services

ServiceNow Developer

Ashburn, VA · On-site

$55.25 - $76/hr

Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow, modernizing legacy workflows for both helpdesks and support centers. · Omni-Channel Knowledge ...

Paramount

Director, Oracle EPM

Manhattan, NY

$176K - $265K/yr

Extensive, hands-on Oracle Cloud EPM experience with Financial Consolidation and Close (FCC ... In addition to offering innovative streaming services and digital video products, the company ...

Ubertal Inc

DOAS CRM Administrator

Atlanta, GA · On-site

The successful candidate will manage and enhance the Oracle Service Cloud CRM system while coordinating various projects to ensure efficient planning and execution. This role plays a key part in CRM ...

KPMG

Director, Oracle Accounting Hub

Charlotte, NC · On-site

$185K - $324K/yr

... other service lines/industries * Lead the day-to-day activities of Oracle Cloud ERP Advisory ... Criminal history may have a direct, adverse, and negative relationship with some of the material ...

KPMG

Director, Oracle Accounting Hub

Atlanta, GA · On-site

... other service lines/industries * Lead the day-to-day activities of Oracle Cloud ERP Advisory ... Criminal history may have a direct, adverse, and negative relationship with some of the material ...

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All JobsOracle Service Cloud JobsDirector Oracle Service Cloud Jobs

Director Oracle Service Cloud information

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$11K

$138.8K

$201K

How much do director oracle service cloud jobs pay per year?

As of Jun 9, 2026, the average yearly pay for director oracle service cloud in the United States is $138,766.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Oracle Service Cloud vs Customer Service Manager?

AspectDirector Oracle Service CloudCustomer Service Manager
Required CredentialsOracle certifications, relevant IT or customer service experienceCustomer service or management certifications, experience in customer support
Work EnvironmentTech-focused, strategic planning, overseeing Oracle Service Cloud implementationCustomer support teams, daily team management, client interaction
Employer & Industry UsageTech companies, large enterprises using Oracle platformsRetail, telecom, service industries with customer support teams

The main difference is that the Director Oracle Service Cloud focuses on strategic oversight and technical implementation of Oracle's customer service platform, while the Customer Service Manager handles daily team operations and customer interactions. Both roles require customer service knowledge, but the director role is more strategic and technical, whereas the manager role is more operational and team-focused.

More about Director Oracle Service Cloud jobs
What cities are hiring for Director Oracle Service Cloud jobs? Cities with the most Director Oracle Service Cloud job openings:
What are the most commonly searched types of Oracle Service Cloud jobs? The most popular types of Oracle Service Cloud jobs are:
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Director Oracle Service Cloud jobs near you
Infographic showing various Director Oracle Service Cloud job openings in the United States as of May 2026, with employment types broken down into 4% Full Time, 95% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $138,766 per year, or $66.7 per hour.

ServiceNow Developer

NextGen IT Services

Ashburn, VA • On-site

$55.25 - $76/hr

Full-time

Posted 7 days ago

Job description

Description:

Our client is seeking a highly skilled hands on ServiceNow Consultant with a blend of configuration, development, and architectural expertise to implement ServiceNow ITSM and migrate tickets from Oracle Service Cloud (RightNow) to ServiceNow ITSM. The ideal candidate will architect and implement ITSM platform that supports existing functionality in RightNow including legacy data, knowledge, and CSAT metrics.

Responsibilities:

· Incident Management: Lead the configuration of ITSM Incident Management for internal agents while simultaneously designing and deploying customer-facing portal for external users to create, view, and edit incidents.

· Migration: Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow, modernizing legacy workflows for both helpdesks and support centers.

· Omni-Channel Knowledge Management: Configure the Knowledge Management to support multi-level access control. Ensure that internal-only articles are restricted to agents, while external-facing "Self-Service" articles are exposed via the Customer Portal based on user context.

· Survey & CSAT Migration: Perform migration of existing Survey configurations and historical CSAT results from Oracle. Design and implement native ServiceNow Surveys to capture post-incident feedback for both internal and external users.

· Data Modeling & Migration: Perform data migrations of historical Incidents, Knowledge Bases, and User records using Import Sets, Transform Maps, and Robust Data Integration.

· Advanced UI/UX Customization: Develop Service Portal widgets, Client Scripts, and UI Actions to provide a seamless "create/view/edit" experience for external customers.

· Contextual Filtering: Implement advanced Reference Qualifiers and User Criteria to ensure data privacy between agents and contacts within the shared sys_user and task tables.

· Analytics & Visualization: Design and configure Reports and Dashboards tailored to different personas: operational dashboards for agents and high-level KPI dashboards (including migrated CSAT trends) for leadership.

Requirements:

· Must be Citizen or valid Green Card holder and eligible for Public Trust Clearance

· ServiceNow Expertise: 5+ years of experience as a ServiceNow Developer/Configurator with deep knowledge of ITSM and Service Portal.

· Knowledge Architecture: Experience setting up Knowledge Base hierarchies with complex User Criteria for internal/external visibility.

· Survey Analytics: Hands-on experience with ServiceNow Survey Management, including the migration of legacy survey scores and trend analysis.

· Reporting Mastery: Ability to create complex multi-table reports, Performance Analytics indicators, and interactive dashboards.

· Technical Stack: Strong proficiency in JavaScript, GlideScript, Web Services (REST/SOAP), HTML, and CSS/SCSS for Portal development.

Preferred Qualifications:

· Certifications: ServiceNow Certified Administration (CSA), CIS – ITSM, and/or Certified Application Developer (CAD).

· Oracle Migration Experience: Proven track record of migrating data and logic from Oracle Service Cloud (RightNow) or similar enterprise CRM/ITSM platforms.

· Experience with Common Service Data Model (CSDM): Experience mapping Oracle services to ServiceNow CDSM.

· Performance Analytics: Experience using Performance Analytics to track long-term CSAT and Incident trends post-migration.

· Customer Service Management (CSM): While the focus is ITSM, familiarity with the ServiceNow CSM module is a plus for handling external customer entities.

· Experience implementing ITSM for a Federal agency with necessary security controls.

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