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Director Operations Support Jobs in Raleigh, NC (NOW HIRING)

Voltage LLC

Operations Director

Chapel Hill, NC · On-site

About the Role The Operations Director is responsible for leading and optimizing all aspects of ... Lead day-to-day operations in support of company objectives and strategic priorities * Oversee the ...

Voltage LLC

Operations Director

Chapel Hill, NC · On-site

About the Role The Operations Director is responsible for leading and optimizing all aspects of ... Lead day-to-day operations in support of company objectives and strategic priorities * Oversee the ...

NEOGOV

Support Specialist

Zebulon, NC · On-site

NEOGOV is a key player in providing IT services, and they are seeking an Operations & Support ... • Direct external guest to proper departments • Provide support to directors • Update ...

CRB

Director, People Operations

Raleigh, NC · On-site

... Director, People Operations will lead our HR Operations and Total Rewards function and be both ... The position will work cross-functionally to deliver value-add support to the people team and be ...

CRB

Director, People Operations

Raleigh, NC · On-site

... Director, People Operations will lead our HR Operations and Total Rewards function and be both ... The position will work cross-functionally to deliver value-add support to the people team and be ...

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Director Operations Support information

See Raleigh, NC salary details

$39.9K

$127.2K

$197.3K

How much do director operations support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director operations support in Raleigh, NC is $127,216.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $182,800.00 per year, depending on experience, location, and employer.

How does a Director of Operations Support collaborate with other departments to drive organizational efficiency?

A Director of Operations Support works closely with leaders across departments such as HR, IT, finance, and frontline operations to identify process bottlenecks and implement solutions that enhance overall efficiency. Regular cross-functional meetings, project management initiatives, and data-driven reporting are common tools used to ensure alignment of goals and effective communication. By fostering these collaborative relationships, the Director helps streamline workflows, support change management initiatives, and ensure that operational improvements align with the company’s strategic objectives.

What are the key skills and qualifications needed to thrive as a Director of Operations Support?

To thrive as a Director of Operations Support, you need a strong background in operations management, strategic planning, and process improvement, often supported by a bachelor's or master's degree in business or a related field. Familiarity with ERP systems, project management software, and data analytics tools is typically required, along with certifications such as PMP or Six Sigma. Exceptional leadership, problem-solving, and communication skills help drive team performance and foster cross-functional collaboration. These skills and qualities are crucial for optimizing operational efficiency and ensuring the success of organizational objectives.

What is the difference between Director Operations Support vs Operations Manager?

AspectDirector Operations SupportOperations Manager
ResponsibilitiesOversees multiple departments, develops strategic initiatives, manages large teamsManages daily operations, supervises staff, implements policies
CredentialsBachelor's or master's degree, leadership experience, industry certificationsBachelor's degree, relevant experience, operational certifications
Work EnvironmentCorporate offices, cross-departmental collaborationOperational sites, team management

The main difference is that the Director Operations Support focuses on strategic oversight and interdepartmental coordination, while the Operations Manager handles daily operational activities and team supervision. Both roles require relevant experience and industry knowledge, but the Director role typically involves higher-level planning and decision-making.

What are the most commonly searched types of Operations Support jobs in Raleigh, NC?

The most popular types of Operations Support jobs in Raleigh, NC are:

What job categories do people searching Director Operations Support jobs in Raleigh, NC look for?

The top searched job categories for Director Operations Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Operations Support jobs?

Cities near Raleigh, NC with the most Director Operations Support job openings:

Director Operations Support jobs near you

Regional Home Services Operations Support Manager - Mid Atlantic Region

Southern Home Services

Raleigh, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Job Type
Full-time
Description
Regional Operations Support Manager
Location: Remote but must reside near one of our current locations in the Mid-Atlantic Region. Jacksonville, FL; Ocean Isle Beach and Raleigh, North Carolina; Greer and Myrtle Beach, South Carolina; Douglasville and Atlanta, Georgia Area.
Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.
Position Summary:
The Regional Operations Support Manager partners with local General/Line Managers to audit, coach, and optimize operations to maximize regional Gross Margin and EBITDA without holding direct line authority.
Duties/Responsibilities:
  • Margin Improvement & Cost Control
  • EBITDA Optimization: Implement regional cost-containment strategies to aggressively improve gross margins and center EBITDA.
  • Labor Efficiency: Conduct ticket dives, audit timecard adherence, OT hours, labor efficiency, dispatch efficiency, and technician utilization rates to reduce direct labor costs.
  • Service Pricing Integrity: Enforce standardized multi-trade flat-rate pricing guides to minimize field discounting and protect gross margins. Audit Pricebook Pro services and tasks to ensure correct pricing
  • Warehouse and Inventory: Oversee warehouse controls to minimize inventory and ensure proper truck stock and replenishment processes. Coach on correct inventory and count processes. Leverage vendor partnerships when possible.
  • Process Adherence & Operational Execution
  • Playbook Implementation: Ensure adherence to SoOps operational blueprint across dispatching, sales, and service.
  • CRM Accountability: Mandate 100% data compliance within ServiceTitan to ensure accurate regional reporting and KPIs.
  • Non-Productive jobs Mitigation: Audit diagnostic and installation quality protocols to lower recall and return work rates, reduce $0 jobs and diagnostic only jobs and protect labor margins.
  • Safety Enforcement & Risk Mitigation
  • Zero-Incident Culture: Ensure safety training completion and adherence to safety protocols through collaboration with General Managers/Line Managers/and safety captains, OSHA compliance checks, and EPA refrigerant logging across all branches.
  • Fleet Accountability: Monitor GPS tracking and telematics data to enforce safe driving, reduce fuel costs, and limit vehicle liabilities.
  • Field Audits: Conduct unannounced multi-trade job site inspections to ensure strict PPE usage and code-compliant installations.
  • AR Reduction & Cash Flow Optimization
  • Collection at Time of Service: Enforce a strict "COD" (Cash on Delivery) policy, requiring field technicians to collect 100% payment upon job completion.
  • Financing Penetration: Drive technician adoption of consumer financing programs at the kitchen table to boost average tickets and ensure instant funding.
  • Aging AR Resolution: Partner with branch managers to clear residual 30/60/90-day outstanding balances and streamline invoicing workflows. Additional duties as assigned
  • Education and Experience:
  • 5+ years of multi-site operations experience or proven track record of operational excellence ideally within a home services platform.
  • Turnaround Track Record: Proven success transforming underperforming branches into high-margin, highly compliant business units.
  • Fluent with Microsoft Word, Excel and PowerPoint.
  • High School diploma or GED preferred.

Required Skills/Abilities:
  • Data-Driven Leadership: Ability to dissect P&L statements, identify margin leakage, and quickly execute corrective action plans.
  • Change Management: Strong leadership presence to overcome technician push back and drive adoption of processes.
  • Tech Stack Mastery: Advanced proficiency in ServiceTitan, fleet telematics, and real-time financial dashboards.
  • Ability to easily cultivate strong rapport with customers and co-workers
  • Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
  • Work well independently & with integrity in a structured yet relaxed environment
  • Enjoy patiently, empathetically helping others
  • Valid driver license with acceptable driving record is required; extensive travel is required including overnight travel.
  • Excellent written and verbal communication skills.

The physical requirements of this job include:
  • Perform work while sitting and/or standing at an individual workstation or office
  • Communicate verbally via phone or other communication device.
  • Ability to stand, walk and sit; talk or hear, both in person and by telephone
  • Use hands to type, handle or feel objects or controls; reach with hands and arms.
  • Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
  • Work is usually performed at various business locations.
  • Extensive travel required, including overnight travel.
  • Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits
We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans. Come be a part of the team our customers call the finest in the industry.
  • Reliable, Year-Round Work
  • Weekly Paychecks
  • Paid Time Off and Paid Holidays
  • Comprehensive Medical, Dental and Vision Benefits
  • Company Matched 401k

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.

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