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Director Operations Support Jobs in Washington (NOW HIRING)

First Book

Director, Operations

Washington, DC · On-site

The Director of Operations is responsible for the daily, weekly, and monthly operational rhythms that support performance management and the successful execution of projects that enhance the member ...

First Book

Director, Operations

Washington, DC

The Director of Operations is responsible for the daily, weekly, and monthly operational rhythms that support performance management and the successful execution of projects that enhance the member ...

First Books

Director, Operations

Washington, DC · On-site

$98K - $106K/yr

The Director of Operations is responsible for the daily, weekly, and monthly operational rhythms that support performance management and the successful execution of projects that enhance the member ...

First Book

Director, Operations

Washington, DC · On-site

$102K/yr

The Director of Operations is responsible for the daily, weekly, and monthly operational rhythms that support performance management and the successful execution of projects that enhance the member ...

Aligneddc

Director, Operations

Oak Hill, VA · On-site

Oversees and supports the level 5 commissioning, operations, and maintenance of all Datacenter mission critical infrastructure in order to achieve 100% availability. Manages Datacenter facility ...

Ntiva

Director Operations (GovCon)

Mclean, VA · Remote

How you'll make an Impact The Director, Operations GovCon serves as the strategic and operational ... You will lead service delivery and support operational roles in a fast-growing, compliance-driven ...

Ntiva

Director Operations (GovCon)

Mclean, VA · On-site

How you'll make an Impact The Director, Operations GovCon serves as the strategic and operational ... You will lead service delivery and support operational roles in a fast-growing, compliance-driven ...

Coloplast

Regional Operations Support Specialist

Arlington, VA · On-site

$59K - $79K/yr

The Regional Operations Support Specialist (ROSS) supports a Kerecis Sales region or regions to ... This includes direct customer orders, bill only orders, as well as trunk stock and sample requests ...

ORBIS Inc

Operations Support, Level IV

Washington, DC · On-site

... Direct Reporting Program Office, AUKUS Integration & Acquisition Office (AUKUS). The TEAM SUB ... Typical Experience: 10 years professional experience in operations support. * Desired: Min of 10 ...

ORBIS, Inc.

Operations Support, Level IV

Washington, DC · On-site

... Direct Reporting Program Office, AUKUS Integration & Acquisition Office (AUKUS). The TEAM SUB ... Typical Experience: 10 years professional experience in operations support. * Desired: Min of 10 ...

Noblis

Senior Intelligence Operations Support

Lorton, VA · On-site

$95K - $119K/yr

... directed, ISO Mission Protection. * Prepare and present intelligence support products, briefings ... Support space mission protection operations planning and execution through the integration of ...

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All JobsOperations Support JobsDirector Operations Support JobsDirector Operations Support Jobs in Washington

Director Operations Support information

See Washington salary details

$46.4K

$148.2K

$229.9K

How much do director operations support jobs pay per year?

As of Jul 24, 2026, the average yearly pay for director operations support in Washington is $148,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,900.00 and $212,900.00 per year, depending on experience, location, and employer.

How does a Director of Operations Support typically collaborate with other departments to drive organizational efficiency?

A Director of Operations Support works closely with leaders across departments such as HR, IT, finance, and frontline operations to identify process bottlenecks and implement solutions that enhance overall efficiency. Regular cross-functional meetings, project management initiatives, and data-driven reporting are common tools used to ensure alignment of goals and effective communication. By fostering these collaborative relationships, the Director helps streamline workflows, support change management initiatives, and ensure that operational improvements align with the company’s strategic objectives.

What jobs in the US pay 300,000 a year?

For a Director of Operations Support, annual salaries of $300,000 or more are typically found in senior leadership roles such as executive directors, vice presidents, or chief operating officers in large organizations. These positions often require extensive experience, advanced degrees, and strong management skills, and may include bonuses or stock options that contribute to total compensation.

What does a director of operations support do?

A director of operations support oversees and coordinates activities that ensure efficient business operations, often managing teams, implementing processes, and optimizing workflows. They analyze performance metrics, develop strategies, and collaborate with other departments to meet organizational goals, typically requiring strong leadership and problem-solving skills.

What is the difference between Director Operations Support vs Operations Manager?

AspectDirector Operations SupportOperations Manager
ResponsibilitiesOversees multiple departments, develops strategic initiatives, manages large teamsManages daily operations, supervises staff, implements policies
CredentialsBachelor's or master's degree, leadership experience, industry certificationsBachelor's degree, relevant experience, operational certifications
Work EnvironmentCorporate offices, cross-departmental collaborationOperational sites, team management

The main difference is that the Director Operations Support focuses on strategic oversight and interdepartmental coordination, while the Operations Manager handles daily operational activities and team supervision. Both roles require relevant experience and industry knowledge, but the Director role typically involves higher-level planning and decision-making.

Who is higher, COO or director of operations?

In most organizations, the Chief Operating Officer (COO) is higher than the Director of Operations. The COO typically oversees multiple departments and reports directly to the CEO, while the Director of Operations manages specific operational functions and reports to the COO or senior management. The roles and hierarchy can vary depending on the company's size and structure.

What jobs pay 500,000 a year in the US?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like successful entrepreneurs, top-tier surgeons, and certain investment bankers can also reach or surpass this income level, often requiring extensive experience, advanced skills, and significant responsibility.

What are the key skills and qualifications needed to thrive as a Director of Operations Support, and why are they important?

To thrive as a Director of Operations Support, you need a strong background in operations management, strategic planning, and process improvement, often supported by a bachelor's or master's degree in business or a related field. Familiarity with ERP systems, project management software, and data analytics tools is typically required, along with certifications such as PMP or Six Sigma. Exceptional leadership, problem-solving, and communication skills help drive team performance and foster cross-functional collaboration. These skills and qualities are crucial for optimizing operational efficiency and ensuring the success of organizational objectives.
What are popular job titles related to Director Operations Support jobs in Washington? For Director Operations Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Director Operations Support jobs in Washington look for? The top searched job categories for Director Operations Support jobs in Washington are:
What cities in Washington are hiring for Director Operations Support jobs? Cities in Washington with the most Director Operations Support job openings:
Director Operations Support jobs near you
Infographic showing various Director Operations Support job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $148,222 per year, or $71.3 per hour.
Director, Operations

Director, Operations

First Book

Washington, DC • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

Job description

Salary: 102,000

ABOUT FIRST BOOK

First Book is a leading nonprofit social enterprise dedicated to removing barriers to quality education for children in need. Through innovative publicprivate partnerships and a national network of more than 600,000 educators, program leaders, and community organizations, First Book has distributed over 250 million books and educational resources to under-resourced communities. Our work spans e-commerce (First Book Marketplace), research and insights (First Book R&I), and tailored program development (First Book Accelerator), all designed to elevate the voices and needs of educators serving children in low-income communities.

ABOUT THE ROLE

The Director of Operations plays a key role in ensuring the First Book Marketplace delivers a bestinclass online experience for our network of 600,000+ educators and program leaders serving children in need. The Director of Operations leads the Operations and Member Services functions and manages critical external supply chain partnerships to support strong operational performance and an exceptional member experience.

This role oversees the full movement of incoming and outgoing inventory across multiple warehouses, drives process improvements that streamline operations, and ensures reliable, highquality service delivery. The Director of Operations is responsible for the daily, weekly, and monthly operational rhythms that support performance management and the successful execution of projects that enhance the member journey.


Success in this role requires strong crossfunctional communication, close collaboration with the Information Technology team, and the ability to advance the organizations shift toward datadriven decisionmaking. We are seeking a businessfocused leader with strong analytical, communication, and managerial skills, proven crossfunctional experience, and supply chain expertise to help drive sustainable revenue growth through improved member experiences.

WHAT YOULL OWN

  • Lead and develop the Operations and Member Services teams, ensuring staff have the tools, training, and support needed to deliver highquality service.
  • Oversee warehouse, shipping, freight, and fulfillment partnerships, ensuring strong vendor performance, efficient operations, and a positive member experience.
  • Manage and improve endtoend operational processes, including order placement, inventory management, shipping, fulfillment, and quality assurance.
  • Drive continuous improvement initiativesthat increase accuracy, efficiency, scalability, and customer satisfaction across operational workflows.
  • Partner with IT to enhance operational systems, including automation, reporting, inventory management, and user acceptance testing for Marketplace and system updates.
  • Strengthen customer experience operationsby collaborating with Member Services on escalation management, process improvements, and crossfunctional communication.
  • Oversee operational budgeting and financial processes, including forecasting, invoice reconciliation, and reporting on warehousing, shipping, and fulfillment expenses.
  • Track and report departmental KPIs, translating organizational goals into measurable team objectives and datadriven recommendations.
  • Lead hiring, onboarding, coaching, and performance managementfor Operations and Member Services staff, ensuring clear expectations and professional development.

EDUCATION

  • Bachelors degree required; Masters degree preferred.

SKILLS & EXPERIENCE

  • Strong understanding of customer experience principles and the operational processes that support a seamless customer journey.
  • Excellent organizational, communication, and project management skills, with the ability to manage multiple priorities and diverse viewpoints.
  • High comfort with data and analytics, including the ability to use Salesforce, Magento, Excel, and other data sources to inform decisions.
  • Ability to quickly learn and master new systems, technologies, and operational tools.
  • Experience collaborating across departments to design effective solutions and improve processes.
  • Familiarity with FTP and API data exchanges.
  • Ability to remain calm, flexible, and solutions oriented in complex or high pressure situations.
  • Minimum 5 years of experience in operations, inventory management, fulfillment, or related functions, including procurement, receiving, stocking, shipping, billing, and order troubleshooting.
  • Experience managing internal teams and external operational partners.
  • Strong understanding of warehouse operations, customer service workflows, and freight logistics.
  • Intermediate or higher Excel skills, including formulas and functions.
  • Demonstrated experience developing or improving SOPs based on process analysis and technology enhancements.
  • Commitment to First Books mission and ability to thrive in a dynamic, fast-paced environment.


COMPENSATION & BENEFITS:


Total Rewards - In compliance with the District of Columbia Wage Transparency Act, First Book will provide the pay range for this position to applicants upon request or as part of the job posting.


Salary Range: $102,000 annually.


All full-time employees are eligible for the following:

  • Medical and dental insurance coverage
  • Life insurance and Accidental Death and Dismemberment (AD&D) coverage
  • Paid vacation and sick leave
  • 12 paid holidays annually
  • 401(k) retirement plan with employer matching contributions
  • Employer-provided parking stipend (Washington, DC)


TO APPLY

  • Submit a resume and a cover letter detailing your interest in this position.
  • Only applications submitted through First Book's approved platform will be considered.
  • Applications submitted through external or unapproved sites will not be reviewed.
    • First Book does not accept unsolicited recruiter submissions and does not pay fees for resumes submitted outside of a formal written agreement.


EQUAL EMPLOYMENT OPPORTUNITY

First Book is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital status, personal appearance, family responsibilities, genetic information, matriculation, political affiliation, veteran status, or any other status protected by applicable federal, District of Columbia, or local law.


ACCOMMODATIONS

First Book is committed to providing reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, in accordance with applicable law. Applicants requiring accommodations during the application or interview process should submit a written request to First Books Human Resources department.


WORK PRESENCE & EMPLOYMENT CONDITIONS

  • The role is structured as a hybrid position.
  • Therefore, this position requires regular in-office presence at First Book's Washington, DC office on designated days to support internal collaboration and partnership activities.
  • Reasonable accommodation will be considered in accordance with applicable federal, state, and local laws.
  • Relocation assistance is not provided. Candidates who relocate do so at their own expense.


CONNECT WITH FIRST BOOK

https://www.facebook.com/FirstBook

https://twitter.com/firstbook

https://www.youtube.com/user/firstbook

https://www.instagram.com/firstbookorg/