Director Operations Support Jobs in Kentucky (NOW HIRING)

Matter Health delivers primary and preventive healthcare directly to older adults living in affordable housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. As we rapidly expand across the country, we are building a team of mission-driven professionals who thrive in fast-paced, collaborative environments.

Matter Health is seeking an experienced Director, Operations Reporting & Analytics to lead the reporting and analytics function that gives market, clinical, and executive teams a clear and consistent view of organizational performance.

In this role, you will own operational and clinical reporting from end to end, including KPI definition, dashboard design, data quality, reporting governance, and self‑service analytics. You will partner closely with Operations, Clinical, Finance, Quality, Implementation, Data Engineering, and IT teams to translate business needs into timely, reliable, and actionable reporting solutions.

You will also play a critical role in new-market launches by ensuring each market has the dashboards, data feeds, KPI definitions, and reporting infrastructure needed to operate effectively from day one. This is a hands‑on leadership position responsible for managing and developing the current analytics team while building scalable reporting capabilities as Matter Health continues to grow.

This position is ideal for a strategic and execution‑focused analytics leader who can turn complex data into clear insights, establish trusted reporting standards, and help leaders at every level make informed decisions.

• Own the strategy, standards, tooling, and governance for operational and clinical reporting across all Matter Health markets




• Design, build, and maintain dashboards and scorecards that measure market, provider, Care Support, clinical, and enterprise performance




• Establish and maintain a single source of truth for enterprise KPI definitions, calculation methodologies, metric logic, and naming conventions




• Partner with Data Engineering and IT to define data‑pipeline requirements, improve data quality, and develop scalable reporting and analytics solutions




• Translate operational, clinical, financial, and executive business questions into clear reporting requirements and actionable insights




• Own reporting readiness for new‑market launches, including dashboards, data feeds, KPI definitions, and reporting infrastructure




• Build self‑service reporting capabilities and train market and functional leaders to use data and reporting tools effectively




• Manage the analytics roadmap and prioritize recurring reporting needs alongside ad hoc analysis requests from executive leadership




• Partner with Finance, Clinical Operations, Quality, and Implementation to support budgeting, forecasting, risk stratification, care‑model decisions, and organizational planning




• Establish reporting quality‑control processes and resolve inconsistencies in data, metric calculations, and dashboard outputs




• Drive continuous improvement in reporting turnaround times, data accuracy, dashboard adoption, and the end‑user experience




• Gather feedback from reporting users and incorporate that feedback into dashboard design, reporting priorities, and process improvements




• Ensure reporting and analytics practices comply with HIPAA, data‑privacy standards, and applicable healthcare requirements




• Manage, coach, and develop analysts and reporting specialists while helping scale the team as the organization grows




• Model Matter Health’s values of Empathy, Trust, Tenacity, Teamwork, and Curiosity

• Bachelor’s degree in data analytics, business, statistics, health informatics, or a related field, or equivalent professional experience




• Eight or more years of progressive experience in reporting, business intelligence, analytics, or a related function




• Five or more years of direct people‑leadership experience




• Demonstrated success building or scaling enterprise reporting and analytics capabilities within healthcare, multi‑location services, or another high‑growth operating environment




• Strong hands‑on experience with business intelligence and data‑visualization tools such as Power BI, Tableau, or Looker




• Advanced SQL skills and experience working with complex datasets




• Experience partnering with data engineering teams on data‑pipeline requirements, data models, integrations, and reporting infrastructure




• Experience defining enterprise KPIs and establishing consistent metric logic, calculation methodologies, and reporting standards




• Experience developing operational dashboards, executive scorecards, and self‑service reporting capabilities




• Demonstrated ability to translate complex data into clear, actionable insights for operational, clinical, and executive audiences




• Experience managing competing priorities and balancing recurring reporting requirements with ad hoc analytical requests




• Strong leadership, communication, stakeholder‑management, and cross‑functional collaboration skills




• Ability to operate strategically while remaining closely involved in hands‑on reporting and analytics work




• Knowledge of HIPAA, data privacy, and appropriate handling of healthcare information

• Experience with healthcare quality or regulatory reporting, including CMS Star Ratings, HEDIS, or Medicaid and Medicare encounter data




• Experience working within Medicaid, Medicare Advantage, value‑based care, primary care, in‑home care, or community‑based care




• Experience supporting budgeting, forecasting, risk stratification, or care‑model performance reporting




• Experience leading reporting readiness for new markets, locations, products, or operational launches




• Experience supporting geographically distributed or multi‑market teams




• Experience with athenaOne, Salesforce, or URSA




• Experience building an analytics team or expanding a reporting function within a rapidly growing organization

• Establishing a clear and scalable enterprise strategy for operational and clinical reporting




• Creating consistent KPI definitions and trusted reporting standards across departments and markets




• Delivering accurate, timely, and actionable dashboards for market, provider, Care Support, clinical, and executive teams




• Ensuring new markets have the reporting infrastructure and information needed to operate effectively from launch




• Improving data quality, reporting turnaround times, dashboard adoption, and user confidence in organizational reporting




• Expanding self‑service reporting capabilities and improving data literacy across the organization




• Building strong partnerships with Operations, Clinical, Finance, Quality, Implementation, Data Engineering, and IT teams




• Developing a high‑performing analytics team that can support Matter Health’s continued growth




• Helping leaders translate data into decisions that strengthen operational performance and patient care




• Serving as both a strategic leader and a hands‑on analytics partner who produces measurable results

This is a remote position for candidates based in Tennessee. Candidates must currently live in Tennessee or be willing to relocate before their start date.

This position requires occasional travel to Matter Health markets and administrative offices for meetings, training, and go‑live support. Travel may be required up to 25% of the time.

We believe where someone lives should never determine the healthcare they receive. Every team member at Matter Health plays an important role in expanding healthcare access for older adults living in affordable housing communities. Our work removes barriers to care and improves lives through relationship‑based healthcare.

In this position, you will shape how Matter Health measures performance, prepares new markets for launch, and turns operational and clinical data into meaningful decisions. Your leadership will help build the reporting infrastructure required to deliver consistent, high‑quality care as the organization grows.

If you are a strategic and hands‑on analytics leader who is energized by building scalable reporting capabilities, developing teams, and turning complex data into meaningful results, we want to meet you.

We are committed to supporting the whole person—at work and beyond. Full‑time team member benefits begin the first of the month following your start date.

• Medical, dental, and vision coverage




• Employer-funded HSA options




• Employer‑paid life and disability insurance




• Voluntary illness, accident, and hospitalization coverage




• Access to Matter Health’s in‑person and virtual care services

• Competitive compensation




• 401(k) with company match beginning at Day 60




• Access to financial wellness resources

• Up to four weeks of Paid Time Off




• 10 paid company holidays




• Two volunteer days annually

Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.