... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage ...
... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage ...
... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage ...
Quick apply
... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage ...
Operations Management • Oversee daily Food Services, Housekeeping, and Laundry operations within ... A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark ...
Operations Management • Oversee daily Food Services, Housekeeping, and Laundry operations within ... A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark ...
Reporting to the Regional Operations Manager and functionally to HSSE Director, the successful candidate will have the opportunity to provide support to local HSSE Advisors, Coordinators, staff and ...
Reporting to the Regional Operations Manager and functionally to HSSE Director, the successful candidate will have the opportunity to provide support to local HSSE Advisors, Coordinators, staff and ...
Branch Manager
Winnipeg, MB · On-site
This role oversees daily operations, ensures compliance with company policies and procedures, and works collaboratively with the Operations Manager, Director of Sales, and department leaders to ...
Branch Manager
Winnipeg, MB · On-site
This role oversees daily operations, ensures compliance with company policies and procedures, and works collaboratively with the Operations Manager, Director of Sales, and department leaders to ...
Director, Underwriting Operations, Commercial Mid-Market - West
Winnipeg, MB · Hybrid
CA$180K - CA$200K/yr
Job Overview The Director, Underwriting Operations, Commercial Mid-Market is responsible for ... MBA, CRM, CIP, or FCIP are considered assets. * Product development and portfolio management ...
Director, Underwriting Operations, Commercial Mid-Market - West
Winnipeg, MB · Hybrid
CA$180K - CA$200K/yr
Job Overview The Director, Underwriting Operations, Commercial Mid-Market is responsible for ... MBA, CRM, CIP, or FCIP are considered assets. * Product development and portfolio management ...
Reporting to Senior Operations Manager, the Project Manager is responsible for providing overall ... Build, manage, and mentor project teams, including direct reports of up to 15 staff. Establish ...
Reporting to Senior Operations Manager, the Project Manager is responsible for providing overall ... Build, manage, and mentor project teams, including direct reports of up to 15 staff. Establish ...
ABOUT THE ROLE Reporting to the Ready Mix Operations Manager, the Plant Manager - Winnipeg is ... Experience with Command Batch, Track It, and Concrete Direct a benefit. * Travel Requirements: 10 ...
ABOUT THE ROLE Reporting to the Ready Mix Operations Manager, the Plant Manager - Winnipeg is ... Experience with Command Batch, Track It, and Concrete Direct a benefit. * Travel Requirements: 10 ...
REMOTE IT Operations Support Coordinator
Winnipeg, MB · On-site
CA$50K/yr
... contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we ... Summary Reporting to the Director of Technical Services and the SA Hosted leadership team, the ...
Quick apply
REMOTE IT Operations Support Coordinator
Winnipeg, MB · On-site
CA$50K/yr
... contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we ... Summary Reporting to the Director of Technical Services and the SA Hosted leadership team, the ...
Clinic Director-WB424
Winnipeg, MB · On-site
The Position Reporting to the Director of Clinic Operations, the Clinic Director is responsible for ... Develop and implement operational plans aligned with organizational goals * Manage budgets ...
Quick apply
Clinic Director-WB424
Winnipeg, MB · On-site
The Position Reporting to the Director of Clinic Operations, the Clinic Director is responsible for ... Develop and implement operational plans aligned with organizational goals * Manage budgets ...
Executive Director (ED) - Future Opportunities Long-Term Care Homes | Manitoba Continuous Posting ... This role is accountable for the overall leadership, strategic planning, and operational management ...
Executive Director (ED) - Future Opportunities Long-Term Care Homes | Manitoba Continuous Posting ... This role is accountable for the overall leadership, strategic planning, and operational management ...
Spa Director
Winnipeg, MB · On-site
$90 - $120/hr
Spa Director - Riverstone Spa - Inn at the Forks At Sparrow Hotels, our core purpose is to create ... managing daily operations and delivering exceptional guest experiences. * Proven ability to lead ...
Spa Director
Winnipeg, MB · On-site
$90 - $120/hr
Spa Director - Riverstone Spa - Inn at the Forks At Sparrow Hotels, our core purpose is to create ... managing daily operations and delivering exceptional guest experiences. * Proven ability to lead ...
Spa Director - Riverstone Spa - Inn at the Forks At Sparrow Hotels, our core purpose is to create ... managing daily operations and delivering exceptional guest experiences. Proven ability to lead ...
Spa Director - Riverstone Spa - Inn at the Forks At Sparrow Hotels, our core purpose is to create ... managing daily operations and delivering exceptional guest experiences. Proven ability to lead ...
Engineering Director
Winnipeg, MB · On-site
Engineering Director Winnipeg, MB, Canada Build an Aviation Career You're Proud Of At StandardAero ... Operations, Quality, Supply Chain, Customer Support, Commercial, and Program Management teams to ...
Engineering Director
Winnipeg, MB · On-site
Engineering Director Winnipeg, MB, Canada Build an Aviation Career You're Proud Of At StandardAero ... Operations, Quality, Supply Chain, Customer Support, Commercial, and Program Management teams to ...
Job Overview The Vice President, Direct Venture Experience & Operations designs, builds and scales ... Oversee vendor and partner management, commitments, capacity planning, issue resolution, reporting ...
Job Overview The Vice President, Direct Venture Experience & Operations designs, builds and scales ... Oversee vendor and partner management, commitments, capacity planning, issue resolution, reporting ...
Job Overview The Vice President, Direct Venture Experience & Operations designs, builds and scales ... Oversee vendor and partner management, commitments, capacity planning, issue resolution, reporting ...
Job Overview The Vice President, Direct Venture Experience & Operations designs, builds and scales ... Oversee vendor and partner management, commitments, capacity planning, issue resolution, reporting ...
Director, Quality Assurance
Winnipeg, MB · On-site
$140 - $190/hr
The Director provides strategic leadership for inspection readiness, continuous improvement ... GMP operations, including significant senior management and people leadership experience.
Director, Quality Assurance
Winnipeg, MB · On-site
$140 - $190/hr
The Director provides strategic leadership for inspection readiness, continuous improvement ... GMP operations, including significant senior management and people leadership experience.
Director, Quality Assurance
Winnipeg, MB · On-site
The Director provides strategic leadership for inspection readiness, continuous improvement ... GMP operations, including significant senior management and people leadership experience.
Director, Quality Assurance
Winnipeg, MB · On-site
The Director provides strategic leadership for inspection readiness, continuous improvement ... GMP operations, including significant senior management and people leadership experience.
Senior Operations Coordinator
Winnipeg, MB · On-site
CA$45K - CA$68K/yr
... Manager of Operations, Director of Operations, and other VPIC leaders with special projects and initiatives related to operational reporting, data quality, and integrity. What you will bring
Senior Operations Coordinator
Winnipeg, MB · On-site
CA$45K - CA$68K/yr
... Manager of Operations, Director of Operations, and other VPIC leaders with special projects and initiatives related to operational reporting, data quality, and integrity. What you will bring
The Director provides strategic leadership for inspection readiness, continuous improvement ... GMP operations, including significant senior management and people leadership experience.
The Director provides strategic leadership for inspection readiness, continuous improvement ... GMP operations, including significant senior management and people leadership experience.
Director Operations Manager information
What does a director operations manager do?
A Director Operations Manager is responsible for overseeing the daily operations of an organization or a specific department. They develop and implement operational policies, manage budgets, streamline processes, and ensure that the company meets its goals efficiently. This role often involves supervising teams, coordinating with other departments, and analyzing performance metrics to improve productivity. Their leadership ensures that business operations run smoothly, efficiently, and in alignment with the company's strategic objectives.
What are the key skills and qualifications needed to thrive as a director operations manager?
To thrive as a Director Operations Manager, you need strong leadership, strategic planning, and business management skills, typically supported by a bachelor's or master's degree in business administration or a related field. Familiarity with ERP systems, data analytics tools, and Lean Six Sigma or PMP certifications is highly beneficial. Exceptional communication, problem-solving, and team-building abilities help you drive performance and manage change effectively. These skills ensure efficient operations, foster organizational growth, and enable successful execution of company strategies.
How does a director operations manager typically collaborate with cross-functional teams to drive organizational goals?
A Director Operations Manager frequently works alongside departments such as finance, HR, sales, and IT to ensure operational strategies align with broader business objectives. This role involves leading meetings, setting shared goals, and coordinating resources across teams to streamline processes and improve efficiency. Effective communication and relationship-building are key, as the Director must balance priorities, resolve conflicts, and foster a culture of collaboration. By regularly engaging with cross-functional teams, the Director Operations Manager helps to break down silos and drive company-wide initiatives forward.
What is the difference between Director Operations Manager vs Operations Supervisor?
| Aspect | Director Operations Manager | Operations Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple departments, develops strategic plans, manages senior staff | Supervises daily operations, manages frontline staff, ensures operational efficiency |
| Required Credentials | Bachelor’s degree, often MBA, extensive experience in operations management | High school diploma or associate degree, relevant experience in operations |
| Work Environment | Corporate offices, strategic planning settings | Warehouse, manufacturing, retail stores, or service centers |
| Industry Usage | Common in large organizations across various industries | Found in operational roles within specific departments or locations |
The Director Operations Manager typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Supervisor focuses on managing daily activities and frontline staff. Both roles require operational knowledge, but the Director position involves broader responsibilities and higher-level decision-making.
What are the most commonly searched types of Operations Manager jobs in Manitoba?
The most popular types of Operations Manager jobs in Manitoba are:
What are popular job titles related to Director Operations Manager jobs in Manitoba?
For Director Operations Manager jobs in Manitoba, the most frequently searched job titles are:
What job categories do people searching Director Operations Manager jobs in Manitoba look for?
The top searched job categories for Director Operations Manager jobs in Manitoba are:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 2 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development