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Director Operations Excellence Jobs in Nevada (NOW HIRING)

IntouchCX

Director of Operations

Las Vegas, NV · On-site

$100K - $120K/yr

By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry. We're hiring a Director of Operations to be involved in all facets of the ...

Chick-fil-A

Restaurant Director

Las Vegas, NV

$18 - $26/hr

Collaborate with the restaurant leadership team to achieve operational excellence, uphold Chick-fil ... Program Duration The Chick-fil-A Restaurant Director program is a focused and accelerated learning ...

Chick-fil-A

Restaurant Director

Las Vegas, NV

$18 - $26/hr

Collaborate with the restaurant leadership team to achieve operational excellence, uphold Chick-fil ... Program Duration The Chick-fil-A Restaurant Director program is a focused and accelerated learning ...

Ridgeline

Director, Product & Technology Operations

Reno, NV · On-site

$232K - $243K/yr

In this foundational leadership role, you will build and lead Ridgeline's Product & Technology Operational Excellence function, bringing together Product Operations, Engineering and QA Operations ...

Generac

Director, Contract Management

Reno, NV · On-site

The Director of Contract Management will oversee the drafting, review, and negotiation of contracts ... operational excellence, and leadership within a complex, multi-channel sales environment.

Chick-fil-A

Hospitality Director

Las Vegas, NV · On-site

$18 - $28/hr

Hospitality (FOH) Manager/ Director Do you have a passion for servant leadership and operational excellence? Are you looking for an opportunity to lead a people-focused and results-driven team? Join ...

Chick-fil-A

Hospitality Director

Las Vegas, NV · On-site

$18 - $28/hr

Hospitality (FOH) Manager/ Director Do you have a passion for servant leadership and operational excellence? Are you looking for an opportunity to lead a people-focused and results-driven team? Join ...

Ulta Beauty, Inc.

Operations Manager

Las Vegas, NV · On-site

$68.77/hr

This position requires a passion for operational excellence, a drive for results, the ability to ... Ensure direct reports regularly participate in ongoing training, including brand and category ...

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All JobsOperations Excellence JobsDirector Operations Excellence JobsDirector Operations Excellence Jobs in Nevada

Director Operations Excellence information

See Nevada salary details

$30.7K

$120.4K

$187.7K

How much do director operations excellence jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director operations excellence in Nevada is $120,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,756.00 and $150,137.00 per year, depending on experience, location, and employer.

What does a director of operations excellence do?

A Director of Operations Excellence is responsible for overseeing and improving organizational processes to enhance efficiency, productivity, and quality across various departments. They develop and implement strategies, best practices, and continuous improvement initiatives such as Lean or Six Sigma methodologies. This role involves analyzing performance metrics, identifying areas for operational improvement, and leading cross-functional teams to achieve business goals. Directors of Operations Excellence also ensure compliance with industry standards and help drive a culture of excellence within the organization.

What are the key skills and qualifications needed to thrive as a director of operations excellence?

To thrive as a Director of Operations Excellence, you need expertise in process improvement, project management, and strategic planning, usually supported by a bachelor’s or master’s degree in business, engineering, or a related field. Familiarity with Lean, Six Sigma, ERP systems, and certifications like PMP or Six Sigma Black Belt are commonly required. Exceptional leadership, communication, and change management skills help drive cross-functional initiatives and foster a culture of continuous improvement. These skills and qualifications are vital for optimizing organizational efficiency, ensuring sustainable growth, and delivering operational results.

How does a director of operations excellence typically drive cross-functional collaboration to improve organizational processes?

A Director of Operations Excellence often leads initiatives that require close collaboration with departments such as supply chain, finance, IT, and quality assurance. They facilitate workshops, set up process improvement teams, and establish clear communication channels to ensure alignment on goals and timelines. By leveraging data-driven insights and best practices, they help teams identify inefficiencies, implement standardized processes, and measure outcomes. This collaborative approach not only accelerates improvement efforts but also fosters a culture of continuous innovation across the organization.

What is the difference between Director Operations Excellence vs Operations Manager?

AspectDirector Operations ExcellenceOperations Manager
ResponsibilitiesStrategic process improvement, cross-departmental initiatives, long-term efficiency goalsDay-to-day operations management, team supervision, short-term problem solving
Required CredentialsTypically bachelor's degree, certifications in Lean, Six Sigma, or process improvementUsually bachelor's degree, experience in operations, certifications may be beneficial
Work EnvironmentStrategic planning sessions, corporate offices, cross-functional teamsOperational sites, team management, direct interaction with staff

The main difference is that the Director Operations Excellence focuses on strategic, organization-wide process improvements and long-term efficiency initiatives, while the Operations Manager handles daily operational activities and team supervision. Both roles often require similar certifications like Lean or Six Sigma but differ in scope and focus.

What are the most commonly searched types of Operations Excellence jobs in Nevada?

The most popular types of Operations Excellence jobs in Nevada are:

What job categories do people searching Director Operations Excellence jobs in Nevada look for?

The top searched job categories for Director Operations Excellence jobs in Nevada are:

What cities in Nevada are hiring for Director Operations Excellence jobs?

Cities in Nevada with the most Director Operations Excellence job openings:

Director Operations Excellence jobs near you
Infographic showing various Director Operations Excellence job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $120,396 per year, or $57.9 per hour.

Director of Operations

IntouchCX

Las Vegas, NV • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 24 days ago

Key responsibilities

  • Drive best practices in all areas of contact center operations.

  • Ensure proper planning, staffing, training, and development across all teams.

  • Monitor and optimize performance through client-specific KPIs and ensure Service Level Agreements are met.

IntouchCX rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

58th of 72 rated call and contact centers

Job description

About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we've scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We're hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
As Director of Operations, You Will...
  • Drive "best practices" in all areas of responsibility
  • Ensure proper planning, staffing, training and development is achieved across all teams
  • Be responsible for ramp-up drives and goals
  • Create action plans for continuous growth and improvement, business development and client satisfaction
  • Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
  • Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
  • Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
  • Motivate and inspire teams, while building trusting relationships throughout the organization
  • Develop and execute motivational incentives on the floor
  • Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
  • Maintain close auditing cadence through reporting, observations and personal contact
  • Work directly with Operations Workforce Optimization teams to deliver client staffing requirements

As Director of Operations, You Have...
  • Post-secondary diploma or degree with a major in Business
  • 7 - 9 years of experience in contact center leadership, including managing cross-functional teams
  • 5 years of relevant experience in client relationship management
  • Experience in analyzing/influencing profit & loss statements and performing cost analysis
  • Experience with maintaining and developing operational statistics, financial management information and results reporting
  • Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
  • Excellent organizational and time management skills with the ability to work under tight deadlines
  • The ability and motivation to meet program and internal business KPIs
  • The ability to implement change and innovation throughout teams

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Benefits of Working as a Director of Operations...
  • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
  • Amazing career growth opportunities

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