Director Operational Risk Jobs in Delaware (NOW HIRING)

We are looking for an experienced card portfolio leader to own end-to-end strategies across credit risk, pricing, fraud, and lifecycle engagement for a leading co-brand credit card program. You will build and run the portfolio innovation pipeline-identifying opportunities, sizing impact, prioritizing work, running test-and-learn experiments, scaling what works, and measuring results-to balance growth, profitability, and customer experience within a strong risk and control framework.

As an Executive Director, Portfolio Strategies in the Co-Brand Card Organization, you will help shape and deliver the portfolio roadmap to enhance new-account acquisitions, segment expansion, lending strategies, and customer engagement across the full customer lifecycle. You partner across Marketing, Product, Analytics, Finance, Technology, Operations, Risk, Compliance, and our co-brand partner to design, test, launch, and measure strategies that balance growth, profitability, and customer experience. You establish clear governance, success metrics, and ongoing monitoring so we can scale what works and manage risk with confidence.

Job Responsibilities

• Own end-to-end portfolio strategy across the program, balancing growth, profitability, credit/fraud risk, and customer experience within a strong control framework.

• Lead lifecycle credit risk / underwriting strategy in partnership with Risk, including segmentation, credit policy and decisioning enhancements, line management approaches, and ongoing portfolio actions aligned to risk appetite.

• Own pricing strategy direction and governance for new and existing customers in partnership with Pricing, including test-and-learn agendas, performance monitoring, and recommendations through appropriate approval forums.

• Drive fraud strategy in partnership with Fraud across application, onboarding, and account lifecycle-reducing fraud losses while minimizing customer friction and false positives.

• Build and run the portfolio innovation pipeline: identify opportunities, size impact (P&L and risk), prioritize the roadmap, execute experimentation (e.g., champion/challenger), and scale winning strategies with program leads.

• Identify and size new segments to responsibly expand the portfolio and define acquisition and lending strategies in partnership with Marketing, Product, Analytics, and Risk.

• Drive lifecycle engagement strategies (activation, early spend ramp, retention/reactivation, and sustainable usage) in partnership with Marketing and Product, aligned to profitability and risk outcomes.

• Establish KPIs and operating cadence (dashboards, performance reviews, executive reporting) to track results, surface trade-offs, and accelerate decisions.

• Coordinate cross-functional execution with program leads across Product, Marketing, Analytics, Operations, Technology, Finance, Risk, Fraud, Pricing, and Compliance-ensuring clear milestones, owners, dependencies, and delivery timelines.

• Partner with the co-brand partner on portfolio performance reviews, strategic priorities, and in-market execution while maintaining risk and control standards.

Required qualifications, capabilities and skills:

• 10+ years of experience in risk strategy, pricing, acquisition/growth strategy, portfolio management, marketing strategy, or commercial strategy.
• Deep experience partnering with risk, pricing, and fraud teams to drive responsible growth.
• Strong analytical capability: ability to synthesize complex data into clear strategies, decisions, and measurable outcomes.
• Strong business and financial acumen with experience managing trade-offs across profitability, losses, fraud, and customer impact.

• Demonstrated strength in test-and-learn / experimentation: forming hypotheses, designing tests, defining success metrics, scaling, and monitoring.

• Proven ability to lead cross-functional decision-making with senior stakeholders in a highly matrixed environment, influencing outcomes without direct authority.
• Exceptional executive communication skills (clear narratives, crisp recommendations, strong presence in leadership forums).
• Strong operating discipline like  governance, documentation, controls, and performance management rigor.

Preferred qualifications, capabilities and skills:
Strong preference for credit cards, consumer lending, or regulated consumer financial services (or similarly regulated industries).
Command of credit card unit economics is a plus.
Be results-oriented with strong attention to detail and a bias toward action.
Produce executive-level analysis, business cases, and presentations.
Be highly collaborative with excellent stakeholder management and program management skills.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans