Director Operational Excellence Jobs in Alberta (NOW HIRING)

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DISTRICT DIRECTOR

Working at Vision Group means being part of North America's leading vision care provider and contributing to the success of more than 11 brands and over 60 clinics across Canada and the United States.

As a District Director, you will play a key role in translating regional priorities into operational excellence across multiple clinics. By leading Center Directors, driving performance, ensuring compliance, and supporting the execution of strategic initiatives, you will directly contribute to delivering exceptional patient experiences and business results.

Join a team where collaboration, accountability, and continuous improvement are valued, and where our Great Place to Work certification reflects our commitment to creating an inclusive and supportive environment for every employee.

As part of this role, you will oversee clinics in Alberta.

A look at your benefits

• You have a permanent, full-time position.
• You have flexible hours because we recognize the need to balance work with life.
• You get 4 personal days for unforeseen events, 3 additional days during the Holiday season and every Friday afternoon off paid in July and August.
• You are eligible for the group insurance plan, which includes telemedicine and an Employee Assistance Program (EAP).
• You have a group RRSP with an employer contribution and a bonus.
• You benefit from a free refractive surgery.
• You can count yourself as a team member of one of Canada's Best Managed Companies.

Your tasks at a glance

Operational Execution & Performance

• Translate regional priorities into clinic action plans.
• Monitor and drive performance against operational, financial, and patient experience KPIs.
• Address performance gaps and support corrective actions while adapting priorities and resources to evolving business, patient, and operational needs.

Governance & Compliance

• Ensure compliance with company policies, regulatory requirements, and accreditation standards.
• Monitor operational controls and support risk mitigation efforts.

Leadership & Talent Development

• Inspire and support Center Directors through coaching, mentorship, and example.
• Foster a culture of collaboration, accountability, trust, and continuous learning.
• Contribute actively to the growth and development of leaders and teams by providing clear direction, supporting effective delegation, and addressing challenges and conflicts constructively.

Clinic Operations

• Conduct regular site visits to assess clinic performance and reinforce operational standards.
• Provide hands-on support and guidance to clinics as needed.

Resource & Project Management

• Optimize staffing, scheduling, and resource utilization across clinics.
• Lead the implementation of operational initiatives and organizational changes while continuously improving processes and ways of working.

A clear view of your assets

• Bachelor's degree in Business, Healthcare Management, or related field (asset).
• You have at least 3 years of leadership experience in a multi-site environment or 5 years of experience managing a single clinic or business unit.
• You demonstrate courageous leadership by addressing complex situations and conflicts with fairness, professionalism, and a solution-oriented mindset.
• You lead with a patient- and client-centred approach, anticipating evolving needs and adapting priorities to ensure service excellence.
• You apply strategic thinking and business acumen to optimize operations, drive performance, and support organizational growth.
• You inspire, coach, and develop leaders while fostering engagement, accountability, and knowledge sharing.
• You delegate effectively by leveraging individual strengths and supporting talent development.
• You build trust, provide clear direction, and align priorities to promote collaboration, transparency, and effective decision-making.

From our point of view

If you believe you are the right candidate for this position and are eager to join a passionate, dedicated team, we encourage you to apply today.