The Regional Director of Technology based out of The Peninsula New York provides strategic leadership, governance, and oversight for all technology operations across multiple properties within US operations. The role ensures standardization of technology platforms, alignment with enterprise and cybersecurity standards, and delivery of consistent, high-quality guest-facing, in-room, and operational technology experiences. This role acts as a strategic business partner to the Property Managing Director, ensuring technology drives guest experience differentiation, operational efficiency, and commercial value.Â
Key Accountabilities:
Strategy & Leadership
- Execute technology strategy aligned with business goals
- Act as strategic advisor to operational leadership
- Drive ROI-focused technology planningÂ
Technology GovernanceÂ
- Execute governance frameworks and standardsÂ
- Ensure alignment with enterprise architecture and cybersecurity
- Drive consistency across all propertiesÂ
Operations Oversight
- Oversee multi-property technology operationsÂ
- Ensure system stability, scalability, and resilience
- Guide property IT leaders
Digital TransformationÂ
- Lead digital transformation initiatives
- Drive adoption of data, analytics, automation, and AI
- Evaluate emerging technologiesÂ
Guest ExperienceÂ
- Ensure consistency in digital guest journeyÂ
- Oversee key hospitality platforms and in-room technology
- Align guest-facing standardsÂ
Cybersecurity & ComplianceÂ
- Execute cybersecurity and data privacy standards
- Ensure regulatory compliance
- Oversee disaster recovery and business continuityÂ
Data & Commercial InsightÂ
- Use data to support revenue growth and efficiency
- Enable benchmarking and decision-makingÂ
People LeadershipÂ
- Lead and mentor property IT leadersÂ
- Build high-performing teamsÂ
Investment & Vendor ManagementÂ
- Manage budgets and investments
- Ensure ROI alignment
- Oversee vendor performance and contractsÂ
General Requirements:
- Bachelor's degree in IT, Business Administration, Hospitality Management or related disciplineÂ
- Postgraduate qualification preferredÂ
- 12-15 years in technology leadership roles
- Experience in multi-property or regional environments
- Luxury hospitality experience preferred
- Hospitality platforms: PMS, CRS, CRM, POS, Spa Systems
- In-room and network infrastructure, telephone
- Use of AI/ML and intelligent automation in hospitality
- Cybersecurity, data privacy, integrations
- Strategic and commercial mindset
- Leadership and influencing skills
- Stakeholder management, communication and presentation skills, change leadershipÂ
We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $160,000 to $180,000 annually.