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Director Of Service Operations Jobs in Appleton, WI

Workstream

Director of Customer Experience

Appleton, WI · On-site

$70 - $90/hr

You will champion our vision by ensuring operational excellence, high-volume throughput, and ... Monitored: Transaction counts by service channel per hour. * Production Throughput: Maintain ...

Chick-fil-A

Director of Talent

Green Bay, WI

$40K - $50K/yr

When not working in the restaurant/operations, the mission of the Director of Talent is to fill the ... class service · Well-organized manager with excellent verbal, written, and electronic ...

Chick-fil-A

Director of Talent

Ashwaubenon, WI

$40K - $50K/yr

When not working in the restaurant/operations, the mission of the Director of Talent is to fill the ... world-class service Well-organized manager with excellent verbal, written, and electronic ...

Voith GmbH Group

Director of Purchasing

Appleton, WI · On-site

$140 - $190/hr

With its broad portfolio of systems, products, services and digital applications, Voith sets ... The Director of Purchasing is responsible for leading the strategic and operational execution of ...

Chick-fil-A

Director of Hospitality

Ashwaubenon, WI

$40K - $50K/yr

... service by letting all we come in contact with that we are here to serve. Roles & Responsibilities The Director of Hospitality is responsible for overseeing the operations of the front of house and ...

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Director Of Service Operations information

See Appleton, WI salary details

$33.2K

$105K

$175.1K

How much do director of service operations jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director of service operations in Appleton, WI is $105,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $132,100.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Service Operations vs Service Manager?

AspectDirector Of Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages budgets, and aligns service goals with company objectives.Manages daily service operations, supervises service teams, handles customer issues, and ensures service delivery meets standards.
Required CredentialsBachelor's degree, extensive experience in service management, leadership skills, and industry-specific certifications.Bachelor's degree, experience in service delivery, customer service skills, and relevant certifications.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, team supervision.

The main difference between a Director Of Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with overall business goals, while the Service Manager focuses on daily operations and customer satisfaction. Both roles require relevant experience and certifications, but the Director's role is more strategic and broad in scope.

Is a director of service operations a high position?

A director of service operations is a senior leadership role responsible for overseeing service delivery, managing teams, and ensuring customer satisfaction. It is generally considered a high-level position within an organization, often requiring extensive experience and strategic skills.

What does a director of service operations do?

A director of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They manage teams, develop processes, and implement strategies to optimize service performance, often using tools like service management software and requiring strong leadership and communication skills.

What job categories do people searching Director Of Service Operations jobs in Appleton, WI look for?

The top searched job categories for Director Of Service Operations jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Director Of Service Operations jobs?

Cities near Appleton, WI with the most Director Of Service Operations job openings:

Director Of Service Operations jobs near you
Infographic showing various Director Of Service Operations job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $105,018 per year, or $50.5 per hour.

Director of Service Operations - Data Centers

Generac

Oshkosh, WI • On-site

Full-time

Medical, Dental, Vision

Re-posted 11 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

355th of 494 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Director of Service Operations - Data Centers, is responsible for delivering exceptional and comprehensive aftersales support for various stationary power generation equipment as offered from the Industrial business unit of Generac Power Systems. This position will develop and manage parts & field support strategies, create and manage direct Field support organizations as well as coordinating dealer support strategy, own the internal and external product training strategy, and collaborate with product teams to resolve issues to enhance customer satisfaction.

Key Responsibilities

  • Responsible for overseeing a 24/7 consumer support operation of 100+ agents in a high-volume B2C manufacturing environment. This role ensures a seamless, customer-centric post-sale experience by driving performance across all support channels, meeting key service metrics, and leading process improvements. Mentors team leaders and collaborates cross-functionally to resolve issues and continuously improve the end-to-end experience.

  • Build, lead, and mentor a high-performing team of field service professionals, setting clear performance metrics and driving continuous development.

  • Develop and execute regional dealer, training, and aftersales/parts support strategies to improve coverage and effectiveness.

  • Oversee troubleshooting and resolution of technical issues for stationary power generation equipment with a speed-to-resolution and quality-first mindset.

  • Implement support strategies and processes that enhance customer satisfaction, operational efficiency, and effective resource balancing.

  • Drive continuous improvement initiatives to reduce downtime, optimize product performance, and elevate service execution.

  • Partner cross-functionally with product development, sales, and technical support to resolve issues and provide feedback for product enhancements.

  • Build and maintain strong client and dealer relationships through proactive communication, reporting, and responsiveness to performance metrics.

Minimum Qualifications

  • Bachelor's degree (or equivalent knowledge) in Engineering (Electrical preferred), Business Administration, or equivalent knowledge.

  • 7 years of experience in large diesel or natural gas generators product support, technical service management, or a related field.

  • 4 years of management level experience

  • Experience with large Data Center SLA requirements

Leadership Principles

  • PMP and Lean Six Sigma certified, with additional product support and service certifications (CMRP, CTSP, CSM) and Uptime Institute credentials (ATD, ATS, AOP).

  • 10+ years of experience with power generation equipment, including reciprocating-engine generators, transfer switches, and spark-ignited systems.

  • Advanced expertise in engine maintenance, natural gas fuel systems, electronics, electromechanical technology, and data center design.

  • Strong working knowledge of mechanical design, AC/DC circuitry, power generation systems, wiring schematics, and connection diagrams.

  • Highly skilled in troubleshooting and independent decision-making, with experience using SAP (or equivalent ERP) and Salesforce.

Great Reasons to Work for Generac

  • Competitive Benefits: Health, Dental, Vision,401kand many more

  • State-of-the-artfacility with an onsite gym, walking trails, cafe, freeparkingand manyemployeeactivities

  • Scheduled events throughout the year that allow our employees, both current and retirees, togather togetherand enjoy their time with their families and co-workers

  • Enjoy summer hours (Memorial Day - Labor Day)

  • Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits,many employees volunteer their time with the customer support team or on the production line,while others go right intostorm-affected areas to repair generators

  • Make a positive impact. Generac has always been community-minded and dedicated to giving back.The company proudlyoffersa Volunteer Time Off program,invitingteam members toparticipateincharitable volunteer opportunities on company time.

  • We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.

  • We'rean inclusive company that celebrates differences and keeps equity and respect at the forefront.

  • We offer productloanand discount programs.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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