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Director Of Retail Operations Goodwill Jobs (NOW HIRING)

ssagroup

Director of Retail Operations

Monterey, CA · On-site

Director of Retail Operations Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

Goodwill

Retail Talent Development Partner

Bridgeport, WV · On-site

$21.87 - $25.24/hr

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization ... address operational and leadership needs, in collaboration with the Director of Retail Talent ...

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How much do director of retail operations goodwill jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director of retail operations goodwill in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a director of retail operations at Goodwill do?

A Director of Retail Operations at Goodwill oversees the daily operations and performance of multiple retail stores within the organization. They are responsible for developing sales strategies, managing budgets, ensuring excellent customer service, and meeting revenue goals. This role also involves supervising store managers, implementing operational policies, and ensuring compliance with company standards. Additionally, they play a key part in supporting Goodwill's mission by maximizing store profitability and helping provide job opportunities within the community.

What are the key skills and qualifications needed to thrive as a director of retail operations at Goodwill?

To thrive as a Director of Retail Operations at Goodwill, you need strong leadership abilities, retail management experience, and a background in business administration or a related field. Familiarity with retail POS systems, inventory management software, and financial analysis tools is typically required, along with knowledge of compliance standards. Excellent communication, strategic thinking, and a commitment to mission-driven service help you inspire teams and build community relationships. These skills ensure efficient store operations, drive sales growth, and support Goodwill's broader mission of community impact.

What are some common challenges faced by a director of retail operations at Goodwill, and how can they be addressed?

A Director of Retail Operations at Goodwill often encounters challenges such as balancing mission-driven objectives with retail profitability, managing a diverse workforce, and adapting to fluctuating donation and sales volumes. Success in this role involves implementing effective training programs, fostering a culture of teamwork and accountability, and utilizing data-driven strategies to optimize store performance. Building strong relationships with both staff and community partners is also key to overcoming operational hurdles and driving growth.

What are popular job titles related to Director Of Retail Operations Goodwill jobs?

For Director Of Retail Operations Goodwill jobs, the most frequently searched job titles are:

Infographic showing various Director Of Retail Operations Goodwill job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $101,614 per year, or $48.9 per hour.

Director of Retail Operations

Wilmington, DE • On-site

Goodwill of Delaware and Delaware County
Non-Profits • 51 - 200 employees
Learn more about Goodwill of Delaware and Delaware Countyexternal

Full-time

Re-posted 9 days ago

Job description

                                                             POSITION DESCRIPTION

 
POSITION TITLE:              Director of Retail Operations
DEPARTMENT:         Donated Goods Retail  
CLASSIFICATION:             Salary/Exempt
PAY LEVEL:                    Level 6   
 
REPORTING RELATIONSHIPS
POSITION REPORTS TO:   Vice President of Donated Goods Retail
POSITION (S) SUPERVISED:  None
TEAM MEMBERSHIP:           EXECUTIVE    LEADERSHIP    QUALITY   MANAGEMENT SUPPORT 
Purpose:
The Director of Retail Operations, under the direction of the Vice President of Donated Goods Retail (DGR), is responsible for assisting in the development and implementation of strategic priorities across  DGR that improve retail and operation efficiencies, increase production, and optimize profitability to support Goodwill’s mission. The Director is also responsible for executing high-impact initiatives, through cross-functional collaborative efforts, that drive operational excellence and strategic growth in alignment with the overall business strategy.
This position requires a blend of strategic thinking, project management expertise, and a deep understanding of the retail landscape.
 
Essential Functions:
  • Partners with DGR leadership to develop and implement plans for production and sales of product to meet sales and cost objectives. 
  • Identifies and implements process improvements and standard operating procedures (SOPs) related to inventory management, supply chain, and store merchandising that streamline operations, enhance customer experience, maintain production standards and drive revenue growth.
  • Assists DGR management with developing people to consistently improve productivity.
  • Fosters a culture of innovation by analyzing market trends, technologies, and best practices to guide strategic initiatives and identify key opportunities for operational improvement. 
  • Partners with transportation and warehouse operations to ensure the overall needs of retail are being achieved.
  • Participates in monthly financial reviews, analyzes financial data and develops action plans to boost profitability. 
  • Utilizes key donated goods retail metrics to measure the effectiveness of retail operations. 
  • Develops and executes a portfolio of projects that support DGR’s strategic objectives. Creates detailed project plans including timelines, resource allocation, budget forecasts, and risk management strategies. 
  • Leads cross-functional teams through all phases of project life cycles from planning to execution and post-implementation review.
  • Monitors project progress and performance, using data-driven insights to adjust strategies as needed.
  • Maintains up-to-date knowledge about regulations related to the resale of donated goods.
  • Attends meetings, training sessions and committee/team activities, as required.
  • Performs other duties as assigned.
 
 
 
Education/Experience:
Bachelor’s degree and at least 5 years of progressive multi-unit retail management experience. Experience working at a Goodwill organization is preferred. An equivalent combination of education and experience may be considered.
 
Skills/Abilities: