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Director Of Resident Relations Jobs in Raleigh, NC

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Director Of Resident Relations information

See Raleigh, NC salary details

$37.9K

$98.1K

$168.7K

How much do director of resident relations jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director of resident relations in Raleigh, NC is $98,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $127,800.00 per year, depending on experience, location, and employer.

What does a director of resident relations do?

A Director of Resident Relations is responsible for ensuring a positive living experience for residents in facilities such as senior living communities, apartment complexes, or residential care settings. Their duties include addressing resident concerns, coordinating events and activities, facilitating communication between residents and staff, and resolving conflicts. They often act as a liaison to enhance resident satisfaction and support a sense of community. This role requires strong interpersonal, problem-solving, and organizational skills.

What are the key skills and qualifications needed to thrive as a director of resident relations?

To thrive as a Director Of Resident Relations, you need a strong background in hospitality management or social work, combined with experience in residential services and a relevant degree. Familiarity with customer relationship management (CRM) systems, property management software, and industry-specific compliance standards is typically expected. Exceptional interpersonal skills, conflict resolution abilities, and empathetic communication set outstanding candidates apart. These competencies are crucial for ensuring resident satisfaction, resolving concerns promptly, and maintaining a positive community environment.

What are some common challenges faced by a director of resident relations, and how can they be effectively managed?

A Director of Resident Relations often navigates challenges such as balancing the diverse needs and expectations of residents, addressing conflict resolution, and maintaining strong communication between residents, staff, and management. Effective management involves developing strong interpersonal skills, implementing regular feedback systems, and fostering a culture of transparency and responsiveness. Building strong relationships with both residents and team members is essential, as is staying proactive in identifying and resolving issues before they escalate.

What is the difference between Director Of Resident Relations vs Leasing Manager?

AspectDirector Of Resident RelationsLeasing Manager
Primary FocusResident satisfaction, community engagement, conflict resolutionProperty leasing, unit marketing, lease signing
Required CredentialsCustomer service experience, property management knowledgeReal estate license, leasing experience
Work EnvironmentResident interactions, community events, management oversightOffice, leasing offices, property tours
Industry UsageCommon in property management, multifamily communitiesCommon in leasing offices, property rentals

The main difference is that the Director Of Resident Relations focuses on maintaining resident satisfaction and community engagement, while the Leasing Manager primarily handles leasing activities and unit rentals. Both roles require customer service skills, but the Director role involves more community management and resident retention strategies.

What are popular job titles related to Director Of Resident Relations jobs in Raleigh, NC?

For Director Of Resident Relations jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Of Resident Relations jobs in Raleigh, NC look for?

The top searched job categories for Director Of Resident Relations jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Of Resident Relations jobs?

Cities near Raleigh, NC with the most Director Of Resident Relations job openings:

Director Of Resident Relations jobs near you
Infographic showing various Director Of Resident Relations job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $98,063 per year, or $47.1 per hour.

Resident Relations Specialist - Park & Market

AIR Communities

Raleigh, NC • On-site

$23 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company Description

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community. 

If you are an ambitious, problem solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team!

What We Offer

AIR offers attractive compensation packages that reward performance including:

  • Expected base pay rate of $23.00 - $24.00 an hour + Monthly Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
  • Opportunity for extended time-off with benefits during slower parts of the year.
  • 25% Rent Discount at any AIR community.
    • Option to live onsite with zero commute or at a nearby AIR community.

What You Will Do

  • Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
  • Support residents during the move-out process, which may include notice to vacate and resident transfers.
  • Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
  • Monitors resident retention.
  • Assist residents with any need
  • Help residents pay their rent online
  • Complete move-in and move-out inspections
  • Register cars to park on-site
  • Register pets for existing residents
  • Assist with parcel pending (package deliveries)
  • Enter in service requests for residents
  • Answer questions regarding service requests
  • Assisting with Notice to Vacates and gather information for move-outs
  • Send communication to residents
  • Coordinate and plan resident functions
  • Responds to and manages resident complaints and/or service issues
  • Contact residents about policy violations
Qualifications

Who You Are

  • Goal-Driven and Delight in going above and beyond to provide a great customer service experience
  • Adaptable to Fast Pace and Shifting Priorities
  • Nimble problem-solver
  • Collaborative Team Player

What You Have

  • Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
  • 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
  • Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
  • A reliable mode of transportation.
  • Ability to read, write, and speak English.
Additional Information
  • Paid time off including vacation, sick time, and 14 holidays.
  • Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
  • 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
  • 401(k) plan with up to 6% employer match.
  • Paid parental leave of up to 16 weeks.
  • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
  • 15 hours of paid time annually for community service.
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 08/23/26. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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