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Director Of Resident Relations Jobs in Decatur, GA

Asset Living

Resident Services Coordinator

Atlanta, GA

$19.25 - $25/hr

RESIDENT SERVICES COORDINATOR The Resident Services Coordinator is responsible for overseeing all aspects of resident relations, activities, communication, and community outreach. The Resident ...

Vernon Springs

Resident Care Director

Atlanta, GA · On-site

$65K - $87K/yr

Atlanta, GA 30328 Job Summary We are seeking a dedicated and experienced Resident Care Director to oversee and manage the delivery of high-quality care services to our residents in Atlanta, GA. The ...

PeakMade Real Estate

Resident Director

Atlanta, GA · On-site

The Resident Director is responsible for leading the property renewal leasing program in accordance ... Accurately prepare and have a thorough knowledge of all lease-related paperwork and processing

ITC

Director of Alumni and Donor Relations

Atlanta, GA · On-site

$65K/yr

Director of Alumni and Donor Relations Department: Institutional Advancement Office Location: Interdenominational Theological Center Position Type: Full-Time Reports To: Chief Institutional ...

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All JobsOf Resident Relations JobsDirector Of Resident Relations JobsDirector Of Resident Relations Jobs in Decatur, GA

Director Of Resident Relations information

See Decatur, GA salary details

$38.1K

$98.5K

$169.4K

How much do director of resident relations jobs pay per year?

As of Sep 14, 2026, the average yearly pay for director of resident relations in Decatur, GA is $98,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $128,400.00 per year, depending on experience, location, and employer.

What does a director of resident relations do?

A Director of Resident Relations is responsible for ensuring a positive living experience for residents in facilities such as senior living communities, apartment complexes, or residential care settings. Their duties include addressing resident concerns, coordinating events and activities, facilitating communication between residents and staff, and resolving conflicts. They often act as a liaison to enhance resident satisfaction and support a sense of community. This role requires strong interpersonal, problem-solving, and organizational skills.

What are the key skills and qualifications needed to thrive as a director of resident relations?

To thrive as a Director Of Resident Relations, you need a strong background in hospitality management or social work, combined with experience in residential services and a relevant degree. Familiarity with customer relationship management (CRM) systems, property management software, and industry-specific compliance standards is typically expected. Exceptional interpersonal skills, conflict resolution abilities, and empathetic communication set outstanding candidates apart. These competencies are crucial for ensuring resident satisfaction, resolving concerns promptly, and maintaining a positive community environment.

What are some common challenges faced by a director of resident relations, and how can they be effectively managed?

A Director of Resident Relations often navigates challenges such as balancing the diverse needs and expectations of residents, addressing conflict resolution, and maintaining strong communication between residents, staff, and management. Effective management involves developing strong interpersonal skills, implementing regular feedback systems, and fostering a culture of transparency and responsiveness. Building strong relationships with both residents and team members is essential, as is staying proactive in identifying and resolving issues before they escalate.

What is the difference between Director Of Resident Relations vs Leasing Manager?

AspectDirector Of Resident RelationsLeasing Manager
Primary FocusResident satisfaction, community engagement, conflict resolutionProperty leasing, unit marketing, lease signing
Required CredentialsCustomer service experience, property management knowledgeReal estate license, leasing experience
Work EnvironmentResident interactions, community events, management oversightOffice, leasing offices, property tours
Industry UsageCommon in property management, multifamily communitiesCommon in leasing offices, property rentals

The main difference is that the Director Of Resident Relations focuses on maintaining resident satisfaction and community engagement, while the Leasing Manager primarily handles leasing activities and unit rentals. Both roles require customer service skills, but the Director role involves more community management and resident retention strategies.

What are popular job titles related to Director Of Resident Relations jobs in Decatur, GA?

For Director Of Resident Relations jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Director Of Resident Relations jobs in Decatur, GA look for?

The top searched job categories for Director Of Resident Relations jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Director Of Resident Relations jobs?

Cities near Decatur, GA with the most Director Of Resident Relations job openings:

Director Of Resident Relations jobs near you

Director of Client Relations

Atlanta, GA • Hybrid

Northwestern Mutual
Finance and Insurance • 5 - 10K employees
Learn more about Northwestern Mutualexternal

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Northwestern Mutual rating

8.1

Company rating: 8.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

Job description

Overview

The responsibility of the Director of Client Relations is to be an entrepreneurial leader running the Network Office's Client Relations Center (CRC) as a business unit. The Director of Client Relations has responsibility of ensuring that the financial security needs of the unassigned client base and digital leads are met. The Director of Client Relations coaches, educates, and supports a team of Financial Advisors who reconnect with unassigned clients to build financial security through planning, service, and sales.


Responsibilities

Business Strategy

  • Defines and executes a CRC business strategy that aligns with the Network Office's vision, objectives, and goals
  • Creates annual CRC plan to execute the strategy
  • Drives revenue and manages expenses for the CRC department
  • Defines the ongoing skills, activity, and production expectations for Financial Advisors working with the CRC client base
  • Evaluates partnership opportunities and any applicable engagement modifications for District Offices' participation
  • Develops the Callaway Black Group customer service model for the CRC team and participatingFinancial Advisors
  • Evaluate in partnership with the Director of Operations the infrastructure needs of the CRC department including Financial Advisor participants, Network Office Staff, and technology programs

Business Operations

  • Oversees the activity of the Financial Advisors in the CRC department
  • Sets and communicates the CRCdepartment expectations on an annual basis
  • Determines the criteria for participation on the team
  • Defines training needs and partners with experts within the Network Office and Home Office to execute the training
  • Sets annual CRC goals aligned with the Network Office, leveraging and supportingprograms as a part of planning and technology adoption
  • Conducts monthly accountability meetings with participating Financial Advisors
  • Conducts quarterly CRC department meetings with participating Financial Advisors in support of the skills, activity, and production expectations
  • Oversees the CRC Coordinator, assigning work, offering support and guidance, and holding accountable

Client Management

  • Maintains unassigned client data
  • Provides support for client transitions due to planned or unplanned Financial Advisortransitions
  • Handles incoming service requests relating to all Northwestern Mutual products in accordancetothe defined service model
  • Responds to regulatory requirements as appropriate

Lead Generation

  • Develop systems to provide client touches to unassigned clients focused on reconnecting and establishing relationships
  • Identify clients to share with participating Financial Representatives
  • Manage the Digital Leads Program in partnership with the Home Office


Qualifications

  • 2+ years experience with Northwestern Mutual in a client-facing role highly preferred
  • Georgia Life & Health Insurance License or ability to attain prior to start date
  • SIE, Series 6 or 7, Series 63, and Georgia Variable Insurance License highly preferred
  • 2+ years experience with Northwestern Mutual in a client-facing role highly preferred
  • Experience with program design and management preferred
  • 3+ years of client service experience
  • Track record of leading, managing, and developing others well
  • Proven ability to navigate client complaints with empathy while pursuing resolution
  • Strong communication skills required with the ability to build rapport and influence others
  • Must align with company's values: Excellence, Integrity, Commitment, Courage, and Fun


Compensation

  • Base salary: $60,000 - $70,000+, based on experience
  • Bonus opportunities up to 10%+ of total compensation
  • Medical, Dental, and Vision insurance
  • HSA with employer contributions
  • 401k with match
  • Short Term Disability, Long Term Disability, and Life Insurance

What Northwestern Mutual employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Northwestern Mutual logo

About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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