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Director Of Policy Jobs in Puerto Rico (NOW HIRING)

TPIS

Workforce Management Director

San Juan, PR · On-site

$70 - $80/hr

Oversee the performance of vendors, delegated entities, and business partners, ensuring compliance ... Comply with all organizational policies and procedures and with applicable laws and industry ...

New

Weil Group, Inc

IT Director

Hatillo, PR · On-site

$120 - $150/hr

Director of Information Technology & Business Systems Position Summary The Director of Information ... Establish policies and controls supporting regulatory and customer security requirements.

Weil Group, Inc.

IT Director

Hatillo, PR · On-site

Director of Information Technology & Business Systems Position Summary The Director of Information ... Establish policies and controls supporting regulatory and customer security requirements.

Baxter

Director, Manufacturing Strategy

Aibonito, PR · On-site

$168K - $231K/yr

Baxter is committed to supporting flexibility in the workplace through our flexible workplace policy, which includes a minimum of 3 days per week onsite for employees based at a Baxter location. This ...

Sartorius AG

Head of Operations Yauco

Yauco, PR · On-site

$150 - $190/hr

Head of Operations YaucoSartorius currently has a unique opportunity for an innovative ... policy.If you have any questions regarding the process, Russel Reynolds will be happy to support ...

Transportation Security Administration

$126K - $164K/yr

S. Office of Personnel Management (OPM) guidance, and OMB plans and policies concerning hiring ... Director (FSD) in mitigating threats against aviation and other modes of transportation. Your ...

DaVita

Division Director, Home

Caguas, PR

$129K - $205K/yr

The Division Home Director is responsible for driving business growth, and supporting clinical ... Ensure development and implementation of policies, procedures and resources to help patients assume ...

Service Corporation International

Consider the possibilities of joining a Great Place to Work! Compassionately facilitates funeral ... policies, and procedures; work may be peer reviewed for accuracy, quality, and education ...

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Director Of Policy information

What does a director of policy do?

A Director of Policy is responsible for developing, implementing, and overseeing an organization's policy strategies. They analyze current and proposed policies, advise leadership on their potential impact, and coordinate advocacy or lobbying efforts. Directors of Policy often work closely with government agencies, stakeholders, and the public to ensure that the organization's goals and interests are effectively represented. They may also manage teams, draft policy documents, and monitor legislative developments relevant to their field.

What are the key skills and qualifications needed to thrive as a director of policy?

To thrive as a Director of Policy, you need expertise in policy analysis, strategic planning, and a deep understanding of the relevant regulatory or legislative landscape, typically supported by an advanced degree in public policy, law, or a related field. Familiarity with policy research tools, legislative tracking systems, and data analytics platforms is important, as are certifications such as Certified Public Policy Analyst (CPPA) when applicable. Strong leadership, persuasive communication, and relationship-building skills help drive consensus and effectively advocate for organizational priorities. These skills are essential for shaping impactful policies, influencing stakeholders, and guiding organizations through complex policy environments.

How does a director of policy typically collaborate with other departments to develop and implement effective policies?

A Director of Policy works closely with a range of internal teams, such as legal, communications, government relations, and operations, to ensure that policies are both practical and aligned with organizational goals. This role often involves facilitating cross-departmental meetings, gathering input from key stakeholders, and translating complex regulatory or legislative requirements into actionable strategies. Effective collaboration is essential for anticipating potential challenges, securing buy-in, and ensuring smooth implementation across the organization. Regular communication and strong relationship-building skills are vital for success in this collaborative environment.

What is the difference between Director Of Policy vs Policy Analyst?

AspectDirector Of PolicyPolicy Analyst
Required CredentialsBachelor's or Master's in Public Policy, Political Science, or related field; extensive experienceBachelor's or Master's in similar fields; entry to mid-level experience
Work EnvironmentStrategic leadership, policy development, team managementResearch, analysis, report writing, stakeholder communication
Employer & Industry UsageGovernment agencies, NGOs, corporationsThink tanks, government offices, advocacy groups

The main difference is that the Director Of Policy oversees policy development and manages teams, while a Policy Analyst focuses on researching, analyzing, and providing insights on policies. The Director has more strategic responsibilities and leadership duties, whereas the Policy Analyst is more involved in data collection and report creation.

How do I become a director of policy?

To become a director of policy, candidates typically need a bachelor's degree in political science, public policy, or a related field, along with extensive experience in policy analysis, advocacy, or government roles. Advancing often requires developing leadership skills, gaining experience in policy development, and demonstrating strategic thinking, with many professionals pursuing a master's degree or relevant certifications to enhance their qualifications.

Is policy a high paying job?

A Director of Policy typically earns a high salary compared to many other roles, with compensation often reflecting experience, industry, and organization size. These positions often include additional benefits and may require advanced degrees or specialized knowledge in policy analysis, government, or law.

What job categories do people searching Director Of Policy jobs in Puerto Rico look for?

The top searched job categories for Director Of Policy jobs in Puerto Rico are:

Director Of Policy jobs near you

Workforce Management Director

TPIS

San Juan, PR • On-site

$70 - $80/hr

Other

Posted 2 days ago

New

Key responsibilities

  • Oversee and develop strategies for Workforce Management, Quality Assurance, and Operational Analytics across customer contact channels.

  • Direct forecasting, capacity planning, staffing, scheduling, and real-time operations to optimize resource utilization and meet service performance goals.

  • Provide executive leadership with reports and recommendations on workforce effectiveness, quality results, customer experience trends, and operational risks.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Workforce Management Director

FULL TIME San Juan, PR, PR

24 days ago Requisition ID: 2155

Salary Range: $70,000.00 To $80,000.00 Annually

Position Overview

A leading organization in the health insurance industry is seeking a strategic leader to oversee Workforce Management, Quality Assurance, and Operational Analytics for its customer service operations, including call centers and service centers.

The selected candidate will develop and implement strategies to optimize service delivery, productivity, customer experience, and operational efficiency across all customer contact channels. This role is responsible for forecasting, capacity planning, staffing, scheduling, real-time operations, quality performance, operational analytics, and business partner oversight.

This position requires executive-level leadership, strong analytical capabilities, and proven experience transforming operational data into scalable strategies and solutions within a complex, highly regulated environment.

Key Responsibilities
  • Lead the Workforce Management, Quality Assurance, and Operational Analytics strategy across all customer contact channels and service delivery platforms.
  • Align the unit’s strategies with organizational goals, customer experience expectations, and applicable regulatory requirements.
  • Provide executive leadership with strategic recommendations and reports concerning workforce effectiveness, quality results, customer experience trends, operational risks, and key business performance indicators.
  • Develop predictive workforce planning models using historical data, business trends, seasonality, growth projections, regulatory requirements, and operational demand drivers.
  • Direct forecasting, capacity planning, staffing, scheduling, and real-time management activities to optimize resource utilization and achieve service-level and performance commitments.
  • Leverage business intelligence tools, dashboards, and operational analytics to identify trends, risks, productivity opportunities, and actionable insights.
  • Establish and oversee a comprehensive Quality Management framework focused on customer experience, compliance, process effectiveness, and performance improvement.
  • Evaluate and implement industry-leading practices, workforce optimization tools, and emerging customer engagement technologies.
  • Lead continuous improvement, automation, and process optimization initiatives to increase efficiency, reduce waste, mitigate risk, and enhance the customer and employee experience.
  • Oversee the performance of vendors, delegated entities, and business partners, ensuring compliance with quality standards, performance guarantees, contractual obligations, and organizational expectations.
  • Identify operational risks, emerging volume trends, and potential service disruptions, and develop mitigation and business continuity plans.
  • Integrate applicable CMS, Medicare, Medicaid, HIPAA, federal, and local requirements into workforce and quality management practices.
  • Partner with call center leaders and cross-functional teams to strengthen service delivery and operational effectiveness.
  • Supervise, develop, train, and evaluate assigned personnel, ensuring accountability for work plans, performance expectations, and essential job responsibilities.
  • Comply with all organizational policies and procedures and with applicable laws and industry regulations.
  • Perform other related duties as assigned based on organizational needs.
Minimum Qualifications

Option 1

  • Master’s degree in Business Administration, Data Analytics, Industrial Engineering, Finance, Healthcare Administration, or a related field.
  • At least five (5) years of management experience in call center operations.
  • Demonstrated experience developing and implementing workforce optimization strategies that improve service levels, productivity, customer experience, and operational efficiency.
  • At least two (2) years of personnel supervisory experience.

Option 2

  • Bachelor’s degree in Business Administration, Data Analytics, Industrial Engineering, Finance, Healthcare Administration, or a related field.
  • At least seven (7) years of management experience in call center operations.
  • Demonstrated experience developing and implementing workforce optimization strategies that improve service levels, productivity, customer experience, and operational efficiency.
  • At least four (4) years of personnel supervisory experience.
Required Knowledge and Competencies
  • Advanced proficiency in Microsoft Excel.
  • Experience with forecasting, capacity planning, staffing, scheduling, and real-time workforce management.
  • Ability to interpret complex operational data and translate findings into strategic recommendations.
  • Experience developing performance indicators, dashboards, and executive-level reports.
  • Knowledge of Quality Assurance programs and continuous improvement methodologies.
  • Strong leadership, communication, collaboration, problem-solving, and decision-making skills.
  • Advanced proficiency in Spanish and English, both written and spoken.
Preferred Certifications

One or more of the following active certifications are preferred:

  • Certified Customer Experience Professional (CCXP)
  • Customer Operations Performance Center (COPC)
  • Society of Workforce Planning Professionals (SWPP)
  • International Customer Management Institute (ICMI)
  • NICE Workforce Management
  • Verint Workforce Management or Quality Monitoring

TPIS is an Equal Opportunity Employer (EEO Employer / Aff…

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