Director Of Operations Service Delivery information
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$36.5K - $52.5K
1% of jobs
$52.5K - $68.6K
1% of jobs
$68.6K - $84.6K
0% of jobs
$84.6K - $100.7K
0% of jobs
$100.7K - $116.7K
1% of jobs
$116.7K - $132.8K
3% of jobs
$132.8K - $148.8K
2% of jobs
$148.8K - $164.9K
3% of jobs
$164.9K - $180.9K
0% of jobs
$180.9K - $197K
1% of jobs
$199.2K is the 25th percentile. Wages below this are outliers.
$197K - $213K
88% of jobs
How much do director of operations service delivery jobs pay per year?
As of Sep 9, 2026, the average yearly pay for director of operations service delivery in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.
A Director of Operations Service Delivery oversees the planning, implementation, and management of service delivery processes within an organization. They ensure that services are delivered efficiently, meet quality standards, and align with customer expectations. This role typically involves leading teams, managing budgets, optimizing workflows, and collaborating with other departments to improve overall operational performance. The Director also monitors key performance indicators (KPIs) to identify areas for improvement and implements strategies to enhance service quality and customer satisfaction.
A Director Of Operations Service Delivery works closely with cross-functional teams such as IT, customer support, sales, and project management to align service delivery with business objectives. Regular meetings, status updates, and the use of collaborative tools help ensure all departments are informed and any issues are addressed swiftly. This role often serves as a bridge between executive leadership and frontline teams, fostering open communication and driving continuous improvement initiatives. Effective collaboration is crucial for maintaining high service standards and meeting client expectations.
To thrive as a Director of Operations Service Delivery, you need in-depth expertise in operations management, process optimization, and a strong educational background—often with a bachelor’s or master’s degree in business or a related field. Familiarity with project management tools (like Asana or Jira), IT service management systems (such as ServiceNow), and certifications like ITIL or PMP are highly valued. Exceptional leadership, communication, and problem-solving skills enable effective team management and cross-functional collaboration. These competencies are essential for ensuring efficient service delivery, meeting performance targets, and driving organizational success.
A Director of Operations is a senior leadership role responsible for overseeing daily business activities, strategic planning, and operational efficiency. It is considered a high-level position within an organization, often reporting to executive management and requiring extensive experience and leadership skills.
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