Director Of Operations Service Delivery Jobs (NOW HIRING)

Drive Institutional Success: Serve as a key organizational leader managing fiscal strategies, academic schedules, human resources, and essential business operations across the School of Education. Empower a Shared Mission: Lead and support dedicated teams, empowering educators, staff, and students across Alaska while helping shape the future of teacher preparation.

If you thrive on executing complex operational strategies, guiding dynamic teams, and building efficient administrative systems, we want to hear from you. Lead the operations that power educational excellence!

As the central engine for the UAS School of Education, the Director of Operations keeps our academic mission thriving. In this role, you will direct end-to-end departmental operations: leading budget strategy, human resource workflows, course offerings, and administrative personnel to maintain seamless, high-integrity service.

• High Impact: Direct essential functions across fiscal, HR, academic, and facility operations, driving decision-making that influences the whole department.
• Collaborative Leadership: Partner across the campus community—mentoring administrative staff, supporting faculty needs, and working alongside university leadership.

If you thrive on solving multi-layered challenges, building structure, and serving as the operational backbone of a dedicated academic unit, this is the place for you.

• Lead Fiscal Management & Budgeting: Develop, forecast, and manage multi-fund budgets including general funds, grants, tuition revenue, and foundation accounts while overseeing purchasing and financial compliance.
• Manage Academic & Program Operations: Direct course scheduling, enrollment tracking, workload planning, accreditation systems, Title II reporting, facilities, and departmental records.
• Direct HR & Personnel Administration: Function as the primary HR Coordinator overseeing recruitment, appointment processes, labor agreements, contract generation, and timesheets across faculty and staff.
• Supervise & Empower Staff: Hire, train, schedule, evaluate, and mentor administrative staff, building a supportive, high-accountability team environment.

• Strategic & Operational Expertise: Broad, expert knowledge of academic operations, budget forecasting, internal controls, HR practices, and collective bargaining compliance.
• Analytical & Solutions-Driven: Exceptional problem-solving and decision-making capabilities with a knack for managing competing deadlines, multi-variable priorities, and complex datasets.
• Collaborative Leader: Proven experience supervising staff, resolving conflicts, and communicating effectively across diverse, professional teams.

Bachelor's degree in business administration, public administration, higher education administration, management, or a related field and five years of progressively responsible professional experience; or an equivalent combination of education, training, and experience.

Must have demonstrated supervisory experience, including responsibility for directing and evaluating the work of employees.

Must have progressively responsible experience in at least two of the following areas: fiscal management, human resources, organizational operations, student or academic services, compliance, or program administration.

Advanced degree preferred.

This position is located on the University of Alaska Southeast campus in Juneau. This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on UA Staff Salary Schedule, Grade 81, based on education and experience.

If you have any questions regarding this position, please contact Mae Delcastillo, Enrollment Management & Student Affairs, at uas.emsa@alaska.edu.

Located in the ancestral homeland of the Tlingit, Haida, and Tsimshian peoples, the University of Alaska Southeast (UAS) is fully committed to advancing the education and research aspirations of Indigenous peoples and is committed to ongoing work toward decolonization. These efforts are reflected in our UAS programs and formal community partnerships across our three campuses and throughout all of Southeast Alaska.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at ua-ada@alaska.edu.

The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

UAA:(Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension)Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu/907-786-1214 or uaa_deanofstudents@alaska.edu.

UAF:(Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus)Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS:(Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus)Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.