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Director Of Operations Remote information

See Minnesota salary details

$33.3K

$105.5K

$175.8K

How much do director of operations remote jobs pay per year?

As of Aug 14, 2026, the average yearly pay for director of operations remote in Minnesota is $105,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $132,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of operations remote, and why are they important?

To thrive as a Director of Operations (Remote), you need strong leadership, strategic planning, and operational management skills, often supported by a business degree and extensive management experience. Proficiency with project management tools (e.g., Asana, Trello), data analytics platforms, and familiarity with remote collaboration software are typically required. Exceptional communication, problem-solving, and adaptability are crucial soft skills for leading distributed teams and ensuring operational efficiency. These abilities are vital for aligning remote teams, maintaining productivity, and driving organizational success in a virtual environment.

What is the difference between Director Of Operations Remote vs Operations Manager?

AspectDirector Of Operations RemoteOperations Manager
CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, experience in operations, team management
Work EnvironmentRemote, strategic planning, high-level decision makingOn-site or hybrid, overseeing daily operations, team supervision
Industry UsageUsed across various industries for strategic leadershipCommonly used for managing operational teams and processes
Search & Comparison IntentLooking for high-level remote leadership rolesSeeking operational roles with team management

The main difference between a Director Of Operations Remote and an Operations Manager lies in their scope and level of responsibility. The Director focuses on strategic, high-level decision making remotely, while the Operations Manager handles daily operations and team supervision, often on-site or hybrid. Both roles require relevant experience, but the Director typically has a broader leadership and strategic planning focus.

What does a director of operations do in a remote work setting?

A Director of Operations in a remote work environment oversees the daily business activities of a company or organization, ensuring efficient processes and effective team collaboration across various locations. Their responsibilities include managing remote teams, developing operational policies, optimizing workflows, and aligning operations with company goals. They also focus on implementing technology solutions to facilitate communication and productivity, while maintaining high standards of performance and compliance. Effective Directors of Operations are skilled in strategic planning, problem-solving, and adapting to the unique challenges of remote work environments.

How does a director of operations adapt to a remote work environment in terms of team leadership and communication?

In a remote setting, a Director of Operations must be proactive in establishing clear communication channels and regular check-ins to ensure alignment across distributed teams. Leveraging collaboration tools, setting transparent expectations, and fostering an inclusive virtual culture become essential to maintain productivity and morale. Additionally, remote directors often face the challenge of overseeing operations across time zones, which requires flexibility, strong organizational skills, and a focus on measurable outcomes. Effective remote leadership also involves empowering team members and providing ongoing support to address any operational roadblocks promptly.

What are popular job titles related to Director Of Operations Remote jobs in Minnesota?

For Director Of Operations Remote jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Director Of Operations Remote jobs in Minnesota look for?

The top searched job categories for Director Of Operations Remote jobs in Minnesota are:

What cities in Minnesota are hiring for Director Of Operations Remote jobs?

Cities in Minnesota with the most Director Of Operations Remote job openings:

Director Of Operations Remote jobs near you
Infographic showing various Director Of Operations Remote job openings in Minnesota as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $105,463 per year, or $50.7 per hour.

Director, Customer Experience Billing Operations (Remote)

Quest Diagnostics

Edina, MN • On-site, Remote

Full-time

Re-posted 28 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

97th of 120 rated laboratories

Job description


The Director of Patient Customer Service Operations Support is responsible for leading the strategic and operational backbone of a high-volume, omnichannel patient contact center. This role oversees workforce management, quality assurance, training and development, performance analytics, and continuous improvement initiatives to ensure exceptional patient experiences across all channels (phone, chat, email, and digital platforms).
This leader partners cross-functionally to align operational capabilities with organizational goals, optimize efficiency, and drive measurable improvements in patient satisfaction, access, and service delivery.
Responsibilities
Strategic Leadership
  • Define and execute the long-term vision for contact center support functions, aligning with enterprise patient experience and access strategies
  • Serve as a key advisor to senior leadership on operational performance, capacity planning, and service delivery innovation
  • Lead transformation initiatives, including technology adoption, process optimization, and omnichannel integration

Workforce Management (WFM)
  • Oversee forecasting, capacity planning, scheduling, and real-time management for a high-volume contact center
  • Ensure optimal staffing models to balance service levels, cost efficiency, and patient access
  • Implement and refine WFM tools and methodologies to improve accuracy and responsiveness

Quality Assurance (QA)
  • Establish and maintain a comprehensive QA framework to monitor and improve patient interactions
  • Drive consistency in service delivery, compliance, and patient-centered communication
  • Leverage QA insights to inform coaching, training, and process improvements

Training & Development
  • Lead the design and execution of onboarding and continuous training programs for contact center staff and leadership
  • Ensure training aligns with clinical, regulatory, and service excellence standards
  • Foster a culture of continuous learning, coaching, and professional development

Performance Analytics & Reporting
  • Develop and manage KPIs, dashboards, and reporting frameworks to monitor operational performance and patient experience
  • Translate data into actionable insights to drive decision-making and continuous improvement
  • Analyze trends in call volume, patient needs, and agent performance to inform strategy

Operational Excellence & Continuous Improvement
  • Identify and implement process improvements to enhance efficiency, reduce friction, and improve patient outcomes
  • Partner with IT, digital, and adjacent teams to optimize workflows and tools supporting patient interactions
  • Champion Lean, Six Sigma, or similar methodologies to drive sustainable improvements

Omnichannel Contact Center Oversight
  • Ensure seamless patient experiences across all engagement channels
  • Optimize channel strategy to meet evolving patient preferences and access needs
  • Monitor emerging trends and technologies in patient engagement and contact center operations

People Leadership
  • Lead and develop a team of managers and subject matter experts across WFM, QA, training, and analytics
  • Build a high-performing, inclusive culture focused on accountability, innovation, and patient-centered service
  • Drive employee engagement and retention within support functions

Qualifications
Required
  • 8-10+ years of experience in contact center operations, with at least 5 years in a senior leadership role
  • Demonstrated experience managing workforce management, QA, training, and analytics functions
  • Experience in healthcare, payer, provider, or patient services environment
  • Strong analytical skills with experience leveraging data to drive operational decisions
  • Proven ability to lead large-scale, high-volume, omnichannel contact center environments

Preferred
  • Experience with WFM and contact center technologies (e.g., Five9, Verint)
  • Lean/Six Sigma certification or equivalent process improvement experience
  • Knowledge of healthcare regulations (HIPAA, compliance standards)

People Leader Responsibility
  • Organizational Impact: Enterprise or multi-site impact with responsibility for core operational support functions across the contact center ecosystem
  • Span of Control: Typically leads multiple managers and/or senior individual contributors; indirect influence across 200+ frontline staff depending on organizational size
  • Decision-Making Authority: High degree of autonomy in setting strategy for WFM, QA, training, and analytics; contributes to enterprise-level operational planning
  • Stakeholder Complexity: Regular interaction with senior leaders (VP and above), as well as cross-functional partners in Clinical, Digital, IT, Compliance, and Operations

Education
  • Bachelor's degree in Business, Healthcare Administration, or related field (Required)
  • Master's degree (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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