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Director Of Operations Cpg Jobs in Reno, NV (NOW HIRING)

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities The Director of Customer Service is a leadership role responsible for designing ... This role oversees all customer service operations, leveraging technology, analytics, and best-in ...

Hamilton Company

Director of Customer Service

Reno, NV

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities The Director of Customer Service is a leadership role responsible for designing ... This role oversees all customer service operations, leveraging technology, analytics, and best-in ...

Ernest

Director of Client Relations

Reno, NV

Director of Client Relations (aka Director of Sales) Location: Reno, NV Sales Territory: Local ... Track record of strategic thinking and operational execution * Confidence in building rapport at ...

Ernest

Director of Client Relations

Reno, NV · On-site

Director of Client Relations (aka Director of Sales) Location: Reno, NV Sales Territory: Local ... Track record of strategic thinking and operational execution * Confidence in building rapport at ...

Delaware North

Director of Housekeeping

Reno, NV

$70K - $88K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

These are just some of the benefits we offer: * Medical, dental, and vision insurance * 401(k) with ... Our operations span the world, offering you unique paths to growth and success. Who says you can't ...

Delaware North

Director of Housekeeping

Reno, NV

$70K - $88K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

These are just some of the benefits we offer: * Medical, dental, and vision insurance * 401(k) with ... Our operations span the world, offering you unique paths to growth and success. Who says you can't ...

LifeSkills Unlimited

Office Coordinator

Carson City, NV

$17.75 - $23.50/hr

In the event the Director of Operations for SLA is absent reports to the agency Chief Executive Officer. Coordinate monthly vehicle checks and maintenance tracking Oversight of home and vehicle keys ...

Atlantis Casino Resort Spa

Executive Director of Sales

Reno, NV · On-site

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Executive Director of Sales is responsible for leading the strategic direction and execution of ... Collaborate with Revenue Management, Marketing, Food & Beverage, Hotel Operations, Casino Marketing ...

GOALS for Autism, Inc.

Regional Clinical Director

Reno, NV · On-site

$50 - $55/hr

The regional director should expect to meet with the management team, including director of operations, chief executive office, and director of clinical services at minimum once per month. * Assists ...

GOALS for Autism, Inc.

Regional Clinical Director

Reno, NV · On-site

$89K - $122K/yr

The regional director should expect to meet with the management team, including director of operations, chief executive office, and director of clinical services at minimum once per month. * Assists ...

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All JobsOf Operations Cpg JobsDirector Of Operations Cpg JobsDirector Of Operations Cpg Jobs in Reno, NV

Director Of Operations Cpg information

See Reno, NV salary details

$33.9K

$107.4K

$179K

How much do director of operations cpg jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director of operations cpg in Reno, NV is $107,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $135,100.00 per year, depending on experience, location, and employer.

What does a director of operations in CPG do?

A Director of Operations in the Consumer Packaged Goods (CPG) industry oversees the daily operations involved in producing, distributing, and selling packaged goods. Their responsibilities include streamlining supply chain processes, managing budgets, ensuring product quality, and collaborating with other departments like marketing and sales. They play a key role in optimizing efficiency, reducing costs, and supporting the overall strategic goals of the company. This position often requires strong leadership, analytical skills, and experience in the CPG sector.

What are the key skills and qualifications needed to thrive as a director of operations in CPG?

To thrive as a Director Of Operations in the CPG industry, you need expertise in supply chain management, production planning, and business strategy, typically backed by a bachelor’s or master’s degree in business, engineering, or a related field. Familiarity with ERP systems, data analytics tools, and certifications like Six Sigma or APICS are commonly required. Strong leadership, problem-solving abilities, and effective communication help drive cross-functional teams and manage change. These skills are crucial for optimizing operational efficiency, ensuring product quality, and maintaining competitiveness in the fast-paced consumer goods sector.

How does a director of operations in CPG typically collaborate with other departments to drive efficiency?

A Director of Operations in the Consumer Packaged Goods (CPG) sector works closely with teams across supply chain, sales, marketing, and finance to optimize processes and ensure product availability. Regular cross-department meetings and collaborative planning sessions are common, allowing for alignment on production schedules, inventory management, and promotional activities. By fostering strong interdepartmental relationships, the Director of Operations can quickly address challenges, streamline workflows, and support company-wide goals. This collaborative environment is essential for adapting to market shifts and maintaining a competitive edge.

What is the difference between Director Of Operations Cpg vs Supply Chain Manager?

AspectDirector Of Operations CpgSupply Chain Manager
Primary FocusOversees overall operations, production, and strategic planning in CPG companiesManages supply chain activities, logistics, and procurement processes
ResponsibilitiesOperational efficiency, team leadership, process improvementInventory management, vendor relations, distribution logistics
CredentialsBachelor's or higher in Business, Operations, or related field; experience in CPG industryBachelor's in Supply Chain, Logistics, or Business; relevant certifications often preferred
Work EnvironmentManufacturing plants, corporate offices, cross-functional teamsWarehouses, distribution centers, supplier sites

The Director Of Operations Cpg focuses on overall operational leadership within the consumer packaged goods industry, while the Supply Chain Manager concentrates on logistics and supply chain processes. Both roles require industry-specific experience and collaboration across departments, but their core responsibilities differ in scope and focus.

What are popular job titles related to Director Of Operations Cpg jobs in Reno, NV?

For Director Of Operations Cpg jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Director Of Operations Cpg jobs in Reno, NV look for?

The top searched job categories for Director Of Operations Cpg jobs in Reno, NV are:

Director Of Operations Cpg jobs near you
Infographic showing various Director Of Operations Cpg job openings in Reno, NV as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,365 per year, or $51.6 per hour.

Director of Customer Service

Hamilton Company

Reno, NV • On-site

$120K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Company Overview
Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.
Responsibilities
The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer service operations, leveraging technology, analytics, and best-in-class processes to deliver an exceptional end-to-end customer experience across all Hamilton Company business channels.
The Director sets the vision and operating model for customer service, with a strong focus on automation, self-service, AI-enabled tools, workforce optimization, and continuous improvement. This role is accountable for measurable gains in first-contact resolution, customer satisfaction, Net Promoter Score, operational efficiency, and employee engagement.
Essential Job Functions:
1. Strategic Leadership
  • Establish and drive a long-term customer service strategy aligned with Hamilton Company's business objectives and growth plans.
  • Set the strategic direction for customer service operations in alignment with broader business objectives.
  • Develop, implement, and maintain customer service policies, procedures, and standards.
  • Define and communicate the customer service vision and roadmap across the organization.

2. Team Management:
  • Lead, mentor, and develop customer service specialists and representatives.
  • Identify training needs and develop programs to enhance team performance and capability.
  • Foster a high-performing, customer-centric culture focused on accountability and continuous improvement.

3. Operational Oversight:
  • Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms).
  • Monitor key customer service performance metrics and identify opportunities for improvement.
  • Implement workforce management practices (forecasting, scheduling, real-time management) to optimize coverage, productivity, and service levels.
  • Establish and continuously refine standard operating procedures (SOPs) to reduce variability, rework, and hand-offs. Oversee the resolution of escalated customer issues, acting as a point of contact for complex or sensitive cases.

4. Technology & Process Optimization:
  • Drive digital transformation initiatives within customer service, including the evaluation and implementation of AI enabled tools and automation.
  • Design and optimize end-to-end processes where possible - Partner with IT and Business Systems to ensure robust integrations between CRM (e.g., HubSpot), ERP, logistics, and other core platforms.
  • Oversee systems for capturing, tracking, and analyzing customer feedback, inquiries, and service metrics.
  • Standardize and continuously improve processes to increase efficiency, reduce handoffs, and improve first-contact resolution.
  • Build and maintain dashboards and reporting to provide real-time visibility into performance, trends, and risk areas.

5. Cross-Functional Collaboration:
  • Partner closely with Sales, Logistics, Product Management, Production, Technical Support, Finance, and other departments to improve the end-to-end customer journey.
  • Establish closed-loop feedback mechanisms to turn customer feedback (surveys, complaints, product issues) into actionable insights for Sales, Product Management, Engineering, and operations.
  • Represent the Customer Service function in cross-functional projects and business reviews

6. Budget & Resource Management:
  • Develop, manage, and optimize the customer service departmental budget.
  • Ensure appropriate staffing levels, tools, and resources to meet service level expectations.
  • Support workforce planning and capacity management based on demand trends.

Qualifications
  • Proven experience in building or transforming centralized customer service organizations in a complex, technical, or multi-business-unit environment.
  • Demonstrated track record of setting strategy, implementing standard processes, and delivering measurable improvements in key performance indicators (KPIs)
  • Proven ability to build strong partnerships with Business Unit Leaders, Sales, Technical Support, Finance, Operations, and other stakeholders.
  • Strong analytical skills; uses metrics and data to guide decisions and communicate effectively with leadership.
  • Exceptional leadership and influencing skills, with experience mentoring and developing high-performing teams.
  • Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences
  • Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast paced environment.
  • Collaborative mindset with the ability to work effectively in cross-functional and matrixed environments.
  • High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ERP systems and HubSpot (or similar CRM platforms) is required.

Education/Experience
  • Bachelor's degree in Business Administration, Engineering, or related field is required; an advanced degree (e.g., MBA or related) is preferred.
  • 10+ years of progressive experience in customer service, customer operations, or related functions, with at least 5 years in a formal leadership role.
  • Background in Life Sciences, lab instrumentation, industrial automation, or other technical products is strongly preferred.

About Hamilton
  • Diverse portfolio of exciting and innovative design projects.
  • Tremendous opportunities for professional growth and advancement.
  • Commitment to sustainable design.
  • Competitive Compensation.
  • Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more).
  • Solid Stable Company.
  • Drug free workplace.

Apply