ZipRecruiter

Log In

1

Director Of Managed Services Jobs (NOW HIRING)

Pwc

Managed Services, Epic Director

Los Angeles, CA

$155K - $410K/yr

You are expected to be a guardian of PwC's reputation, understanding that quality, integrity ... As a Director, you will set the strategic direction and lead enterprise Epic managed services ...

Bierman Autism Centers

Director of Services

Moorestown, NJ · On-site

$100K - $130K/yr

We are looking for a Director of Services who can accelerate client success across their assigned ... Proven expertise managing large, multi-disciplinary teams across multiple healthcare centers. * A ...

next page

Showing results 1-20

All JobsBusiness JobsConsulting JobsDirector of Consulting Services JobsDirector Of Managed Services Jobs

Director Of Managed Services information

See salary details

$99.5K

$111.2K

$122.5K

How much do director of managed services jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director of managed services in the United States is $111,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $117,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of managed services?

To thrive as a Director of Managed Services, you need strong leadership abilities, deep knowledge of IT service management, and experience with strategic planning, often supported by a relevant degree and ITIL certification. Familiarity with managed services platforms, cloud solutions, and service delivery tools is essential, as is experience with contract management systems. Outstanding communication, client relationship management, and problem-solving skills set top performers apart in this role. These competencies are critical to ensuring service excellence, client satisfaction, and the effective scaling of managed services operations.

What are some common challenges faced by a director of managed services, and how can they be addressed?

A Director of Managed Services often encounters challenges such as aligning service delivery with client expectations, managing distributed teams, and keeping up with rapidly evolving technology standards. To address these, it's important to establish clear communication channels with both clients and internal teams, implement robust service level agreements (SLAs), and foster a culture of continuous learning and improvement. Additionally, leveraging automation and regularly reviewing operational processes can help ensure efficiency and client satisfaction.

What is the difference between Director Of Managed Services vs Network Operations Manager?

AspectDirector Of Managed ServicesNetwork Operations Manager
CredentialsTypically requires IT management certifications (e.g., CISSP, PMP)Often holds network-specific certifications (e.g., CCNP, CCNA)
Work EnvironmentOversees multiple client accounts and service delivery teamsFocuses on managing internal network infrastructure and team
Industry UsageCommon in managed service providers and IT consulting firmsFound within large organizations managing internal networks
Search/Comparison IntentUnderstanding leadership roles in managed servicesManaging network operations and infrastructure

The Director Of Managed Services typically oversees multiple client accounts, focusing on service delivery, client satisfaction, and strategic planning. In contrast, the Network Operations Manager concentrates on managing internal network infrastructure, ensuring operational efficiency. Both roles require strong IT credentials but differ in scope and environment, with the director often working in service provider settings and the manager within large organizations.

What does a director of managed services do?

A director of managed services oversees the delivery and management of IT services provided to clients, ensuring service quality, efficiency, and client satisfaction. They coordinate teams, develop strategies, manage budgets, and often work with tools like service management platforms to meet organizational goals.
More about Director Of Managed Services jobs

What cities are hiring for Director Of Managed Services jobs?

Cities with the most Director Of Managed Services job openings:

Who are the top companies hiring for Director Of Managed Services jobs?

The top employers for Director Of Managed Services jobs are:

What states have the most Director Of Managed Services jobs?

States with the most job openings for Director Of Managed Services jobs include:

What job categories do people searching Director Of Managed Services jobs look for?

The top searched job categories for Director Of Managed Services jobs are:

Director Of Managed Services jobs near you
Infographic showing various Director Of Managed Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $111,249 per year, or $53.5 per hour.

Director of Managed Services

Observable Space

Los Angeles, CA • On-site

Full-time

Re-posted 22 days ago

Job description

Director of Managed Services
Location: Los Angeles, CA
Reports to: Vice President of Operations
About Observable Space
At Observable Space, we're redefining how humanity observes and connects with the universe. We're a vertically integrated, high-growth, space technology company building industry-leading precision optics platforms for Earth and in space. Our systems are trusted by NASA, JPL, SpaceX, Boeing, Raytheon, and the US DoD, among others, and power the work of leading research institutions.
We combine precision opto-mechanical hardware, embedded computing, cloud orchestration, and developer-friendly APIs into world class products. From advanced ground stations, on orbit sensor suites, free space optical lasercom, to distributed compute platforms, we deliver the foundational systems enabling continuous, real-time navigation, observation, and communication in space.
Observable Space is backed by top-tier institutional investors including Lux, Upfront Ventures, RTX Ventures, Detroit Venture Partners and Embedded Ventures.
About the Role
We are looking for a Director of Managed Services to lead and scale one of the most critical engines of our success: ensuring every customer around the world experiences seamless installation, service, and support of our technology. Observable Space systems are deployed at research institutions, government facilities, and commercial sites globally - and as that footprint grows, so does the complexity and criticality of the team behind it.
This is a hands-on leadership role that combines strategy and execution. You will build the systems, processes, and team culture that allow us to serve a growing global installed base without sacrificing quality or customer experience - traveling to customer sites, engaging directly with technicians, and shaping how our systems are deployed, serviced, and evolved over time.
What You'll Do
Managed Services Leadership
  • Lead and develop the field and technical support teams responsible for installation, commissioning, preventive maintenance, and ongoing technical support across the Observable Space global installed base
  • Own workforce planning, including staffing, scheduling, skills development, and geographic coverage as the installed base expands
  • Define and hold the standard for execution quality, safety, and customer experience
  • Build scalable processes, documentation, and tooling to support a growing team operating across geographies
Customer Engagement & Service Delivery
  • Collaborate directly with customers and partners around the world to ensure installations meet technical and operational expectations
  • Serve as an escalation point for service issues, engaging directly with customers when needed
  • Build feedback loops that bring learnings from the field and remote support back to engineering, manufacturing, and product teams in a timely and actionable way
Business Performance
  • Own and optimize the financial performance of installs & services - revenue, cost, and margin
  • Partner with sales and leadership to develop and evolve service models that expand long-term value to customers
  • Report to leadership with clear visibility into performance metrics, service delivery, and financial outcomes
Cross-Functional Collaboration
  • Partner closely with engineering, sales, and manufacturing to deliver exceptional customer support and keep field and remote support execution aligned with product and program developments
  • Contribute to the development of warranties, support programs, and post-sale offerings as the business evolves
Travel
  • Travel globally to customer sites, installations, and company offices in Detroit, MI

What You'll Bring
  • Deep experience in field operations, field service management, and/or technical services, including direct people management
  • A track record of delivering exceptional customer experiences across the full lifecycle - from installation through ongoing support
  • Experience installing, operating, and supporting distributed networks of complex, high-reliability precision hardware or critical infrastructure in the field (experience with telescopes is a plus)
  • Proven success building and leading teams in a fast-paced, high-growth technical environment
  • Solid business acumen, including budget management, cost optimization, and an understanding of service model economics
  • Exceptional communication and collaboration skills - equally effective with technicians, customers, and executive leadership
  • Bachelor's degree in Engineering, Operations, or a related technical field preferred
  • Ability and willingness to travel globally

Who You Are
  • A hands-on leader who earns credibility in the field and in the boardroom
  • You find the gap between where the team is and where it needs to be - and you build toward it
  • Calm under pressure, decisive when it matters, and relentless about follow-through
  • Proactive by nature: you anticipate issues before they become customer problems
  • Strong operational instincts: you build process without bureaucracy, have a hunger for data, and measure what matters
  • You care about the customer experience as much as the operational metrics - and you understand those things are connected
  • You thrive in a fast-moving environment where the installed base, the team, and the stakes are all growing at once

Why You'll Love It Here
  • Be part of a mission-driven company helping shape the future of space infrastructure
  • The opportunity to build and scale a global managed services organization from the ground up
  • A collaborative culture that rewards initiative, curiosity, and results
  • Competitive salary, equity opportunities, and comprehensive benefits

Apply