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Director Of Managed Services Jobs (NOW HIRING)

Ripple

Head of Managed Services

New York, NY · On-site

As Head of Managed Services at Ripple Treasury, you own the delivery, performance, and growth of our Hedge Accounting managed services practice, spanning both FX and Interest Rate Risk management.

eSentio

Director of Professional Services

New York, NY · Remote

Director of Professional Services @ eSentio Technologies 📍 Remote | Full-Time | Travel as Needed ... As a member of the Senior Management team, provide leadership and guidance on operational issues ...

Affinity Care of Sarasota

FL

The Director of Clinical Services supervises the care and services provided by the ... Managers to assist them in continually improving all aspects of hospice care services, provided ...

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Director Of Managed Services information

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How much do director of managed services jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director of managed services in the United States is $111,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $117,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of managed services?

To thrive as a Director of Managed Services, you need strong leadership abilities, deep knowledge of IT service management, and experience with strategic planning, often supported by a relevant degree and ITIL certification. Familiarity with managed services platforms, cloud solutions, and service delivery tools is essential, as is experience with contract management systems. Outstanding communication, client relationship management, and problem-solving skills set top performers apart in this role. These competencies are critical to ensuring service excellence, client satisfaction, and the effective scaling of managed services operations.

What are some common challenges faced by a director of managed services, and how can they be addressed?

A Director of Managed Services often encounters challenges such as aligning service delivery with client expectations, managing distributed teams, and keeping up with rapidly evolving technology standards. To address these, it's important to establish clear communication channels with both clients and internal teams, implement robust service level agreements (SLAs), and foster a culture of continuous learning and improvement. Additionally, leveraging automation and regularly reviewing operational processes can help ensure efficiency and client satisfaction.

What is the difference between Director Of Managed Services vs Network Operations Manager?

AspectDirector Of Managed ServicesNetwork Operations Manager
CredentialsTypically requires IT management certifications (e.g., CISSP, PMP)Often holds network-specific certifications (e.g., CCNP, CCNA)
Work EnvironmentOversees multiple client accounts and service delivery teamsFocuses on managing internal network infrastructure and team
Industry UsageCommon in managed service providers and IT consulting firmsFound within large organizations managing internal networks
Search/Comparison IntentUnderstanding leadership roles in managed servicesManaging network operations and infrastructure

The Director Of Managed Services typically oversees multiple client accounts, focusing on service delivery, client satisfaction, and strategic planning. In contrast, the Network Operations Manager concentrates on managing internal network infrastructure, ensuring operational efficiency. Both roles require strong IT credentials but differ in scope and environment, with the director often working in service provider settings and the manager within large organizations.

What does a director of managed services do?

A director of managed services oversees the delivery and management of IT services provided to clients, ensuring service quality, efficiency, and client satisfaction. They coordinate teams, develop strategies, manage budgets, and often work with tools like service management platforms to meet organizational goals.
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Director Of Managed Services jobs near you
Infographic showing various Director Of Managed Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $111,249 per year, or $53.5 per hour.

Head of Managed Services

Ripple

New York, NY • On-site

Full-time

Retirement, PTO

Re-posted 2 days ago

Job description

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
As Head of Managed Services at Ripple Treasury, you own the delivery, performance, and growth of our Hedge Accounting managed services practice, spanning both FX and Interest Rate Risk management. You lead a team of Derivative Accountants who deliver technical excellence to our client portfolio, and you're accountable for the practice's operational health end to end: client satisfaction, delivery quality, staffing, and the workflows that let the team execute quarter after quarter.
You are responsible for running the Hedge Accounting practice: forecasting capacity against a growing client portfolio, making staffing calls, tracking delivery KPIs, resolving client escalations, and building the processes that let the team scale. When something technically challenging comes up - a contested de-designation, a novel structuring question, an auditor pushing back - you're the final point of resolution, setting the direction the practice follows going forward.
This is a role for someone who can manage and lead a service organization day-to-day, and who has the technical depth in hedge accounting to support the team, when they need it.
WHAT YOU'LL DO:
Practice Management & Operations
  • Design and manage the day-to-day operating model for how the practice delivers - from trade capture through close, disclosure, and audit response - across both FX and Interest Rate programs.
  • Lead Hedge Accounting Managers and Derivative Accountants who bring technical excellence to every client engagement.
  • Drive resource planning and capacity forecasting - including client-level staffing and organizational planning.
  • Set, track, and hold the team accountable for the KPIs that define what great delivery looks like, and step in personally when you see signs of trouble.
  • Identify and introduce technology that makes the team faster and more accurate in service delivery.
  • Own hiring, organizational design, and workforce planning as the practice grows under you.
  • Define and own the practice's overarching strategy and methodology for how we advise clients on FX and Interest Rate hedge programs - setting the standards, frameworks, and technical positions the team operates within - and serve as the final escalation point for issues, discrepancies, or contested positions Managers unable to resolve.
  • Manage the Client Support and Solutions team, ensuring excellent customer support for users of our hedge accounting products.
Team Leadership & Development
  • Set clear performance expectations for Managers and team members, and provide ongoing coaching and feedback that develops both technical depth and delivery discipline.
  • Build a team culture grounded in accountability, technical rigor, and continuous improvement.
  • Develop each Manager's technical and people leadership capability, so routine delivery decisions get made confidently without you.
Technical Expertise & Escalation
  • Own the practice's technical position on ASC 815 and IFRS 9 across FX and Interest Rate risk management - the standards and precedents the Managers and team apply day-to-day.
  • Act as the escalation point when a Manager or team member surfaces a hedge accounting question that's genuinely novel, contested, or high-risk - de-designation disputes, structuring problems without precedent, or positions an auditor is challenging.
  • Step into audit conversations personally when a position is contested or precedent-setting, standing behind the practice's most defensible technical calls.
  • Stay current on FASB and IASB developments affecting FX and Interest Rate hedge accounting, and make sure the practice is ahead of upcoming changes rather than reacting to them.
Client Service & Cross-Functional Collaboration
  • Serve as the final escalation point for client inquiries, audit questions, and accounting positions Managers are unable to resolve, across both FX and Interest Rate risk engagements.
  • Build trusted, strategic relationships with client treasury, accounting, and finance leadership.
  • Partner with Ripple Treasury's Product, Implementation, and Customer Success teams to inform platform capabilities and service design based on what you're seeing across the practice.
  • Represent Managed Services in internal planning and reporting on portfolio health, delivery performance, and growth.
  • Partner with Sales and Renewal teams to ensure ongoing growth and retention of the customer base.

WHAT YOU'LL BRING:
  • CPA required; advanced degree in Accounting or Finance a plus.
  • 12+ years of progressive accounting experience, with at least 8-10 years focused on derivative instruments and hedge accounting under ASC 815 and IFRS 9, spanning both FX and Interest Rate risk management.
  • 5+ years of experience managing and developing accounting or finance teams, including managing managers, not just individual contributors.
  • Proven experience running the operational side of a service practice: staffing/capacity planning, KPI tracking, workflow design, and delivery quality management.
  • Deep, current technical fluency in ASC 815 and IFRS 9, able to independently research, interpret, and defend the standards on the most complex and contested positions, whether the exposure is currency or interest rate driven.
  • Strong understanding of FX derivative instruments (FX forwards, options, cross-currency swaps) and interest rate derivative instruments (interest rate swaps, caps, floors, collars), and the distinct hedge accounting considerations each presents.
  • Demonstrated track record of designing and implementing process improvements - you leave workflows better than you found them.
  • Experience with hedge accounting platforms (Ripple Treasury, Chatham Financial, Reval, FIS Quantum, or comparable TMS) strongly preferred.
  • Strong communicator: you make complex accounting conclusions accessible to non-technical audiences, and you hold your ground on technical positions when it matters, including with auditors and skeptical clients.

For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
NY Annual Base Salary Range
$196,000-$240,000 USD
WHO WE ARE:
Do Your Best Work
  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
  • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances
  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself
  • R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.
Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

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