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Director Of Implementation Saas Jobs in Silver Spring, MD

Takt

Implementation Analyst/Associate

Reston, VA · On-site

$80 - $100/hr

Description Takt builds software that enables some of the world's largest warehouse, distribution ... Familiarity with SaaS software implementations or customer onboarding processes * Exposure to APIs ...

Air

Implementation Manager

Arlington, VA

... Air's SaaS user base and manage a team of Implementation Engineers. In this role as an ... your direct reports, and work closely with Engagement Managers and Sales to align on account ...

Air

Implementation Manager

Arlington, VA · On-site

... Air's SaaS user base and manage a team of Implementation Engineers. In this role as an ... your direct reports, and work closely with Engagement Managers and Sales to align on account ...

K12 Insight

Implementation Engineer

Herndon, VA · On-site

$100 - $125/hr

That's the kind of Implementation Engineer we're looking for. What We Do Every school district in ... When a district IT director throws a technical question you didn't expect, you don't punt to ...

Onflo

Implementation Engineer

Herndon, VA · On-site

$100 - $125/hr

That's the kind of Implementation Engineer we're looking for. What We Do Every school district in ... When a district IT director throws a technical question you didn't expect, you don't punt to ...

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How much do director of implementation saas jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for director of implementation saas in Silver Spring, MD is $53.14, according to ZipRecruiter salary data. Most workers in this role earn between $39.76 and $63.12 per hour, depending on experience, location, and employer.

What does a director of implementation in SaaS do?

A Director of Implementation in SaaS (Software as a Service) oversees the process of onboarding new clients, ensuring they successfully adopt and integrate the software into their organization. They manage teams that guide clients through setup, customization, training, and troubleshooting. This role involves collaborating closely with sales, product, and customer success teams to drive customer satisfaction and retention. The Director is also responsible for developing efficient processes and ensuring projects are delivered on time and within scope.

What are the key skills and qualifications needed to thrive as a director of implementation in SaaS?

To succeed as a Director of Implementation in SaaS, you need a deep understanding of software deployment, project management, and client onboarding, often backed by a relevant degree and extensive experience in SaaS environments. Familiarity with project management tools (like Jira or Asana), CRM platforms (such as Salesforce), and certifications like PMP or Scrum Master are highly valued. Exceptional leadership, communication, and problem-solving skills help you manage teams and build strong client relationships. These competencies are crucial for ensuring successful software rollouts, high client satisfaction, and efficient cross-functional collaboration.

What are some common challenges faced by a director of implementation in SaaS, and how can they be managed?

Directors of Implementation in SaaS often encounter challenges such as managing client expectations, ensuring smooth cross-functional collaboration, and balancing multiple complex projects simultaneously. Successful directors address these challenges by fostering clear communication with clients, creating well-structured project plans, and leveraging strong relationships with product, engineering, and support teams. Proactively identifying potential bottlenecks and maintaining a customer-centric mindset are key to delivering high-quality implementations on schedule.

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Director Of Implementation Saas jobs near you

Director Of Saas Operations (Arlington)

Arlington, VA • On-site

JR Associates Group LLC
See more jobs at JR Associates Group LLCexternal

$180K - $225K/yr

Full-time

Re-posted 7 days ago

Job description

We are working on a search for a growth stage FinTech Company. They are very engineering driven and looking for a Head of SaaS Operations to lead and oversee all operational facets of operations including DevOps, infrastructure, data, storage, and network management. This position will report directly to the CTO.

Requirements:
– Excellent leadership, team management, and interpersonal skills.
– Proven experience in a similar role, managing DevOps, Infrastructure, and/or DBA teams.
– Strong knowledge of SaaS product operations, containerization, CI/CD tools, and infrastructure as code practices.
– OpenStack platforms
– Orchestration and Automation: Proficiency in Kubernetes, Rancher, and ArgoCD for container orchestration, along with Chef and Terraform for infrastructure as code and automation.
– Security and Compliance: Experience with security and compliance scanning, ensuring the adherence to standards such as PCI and SOC.
– Proficient in database administration and optimization, with hands-on experience in major RDBMS databases.
– Network and Data Center Management: Familiarity with managing VMs, firewalls, and multi-hub data centers to ensure optimal network performance and resilience.

Category:

Management, Tech

Date:

October 29, 2023

Salary:

$180K-$225K Base; 10% Bonus

Level:

Leadership

Location/Area:

Arlington, VA (1-2 days a week in office)

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