Customer Project Manager Jobs in Silver Spring, MD

In support of a challenging, critical, and rewarding program that provides integrated voice, video, and data services throughout the Information Technology lifecycle, Amentum is seeking a Deputy Lead Customer Project Manager to join our dynamic team of IT professionals dedicated to fostering a positive and collaborative work environment. You must be a critical thinker, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes.

Work Schedule:

• 5 Days (Mon - Fri); 8 hrs/Day; 40 hrs/wkly

Essential Responsibilities:

The duties and responsibilities of the Deputy Lead Customer Project Manager include, but are not limited to the following:

• Provide direct support, guidance, and mentorship to a team of geographically dispersed Project Managers, driving cross-functional coordination across large-scale or complex project segments.
• Develop and implement standardized project management templates, reporting cadences, and industry best practices to ensure consistency across the PM team.
• Conduct periodic audits of project processes and documentation to ensure contract compliance and mission readiness.
• Serve as the first point of escalation for complex technical issues within the project portfolio, coordinating across various functional areas for resolution.
• Aggregate data from across the customer portfolios to prepare project documentation, reports, and executive-level briefings.
• Analyze new and complex project-related challenges and develop innovative solutions in areas such as finance, scheduling, technology, and methodologies.
• Provide systems analysis, customer coordination, and liaison support for troubleshooting site outages and maintenance requests for government sites, facilities, or distributed locations.
• Oversee all aspects of assigned projects, including scope, schedule, cost, quality, communication, risk, and stakeholder engagement.

Minimum Requirements (Knowledge, Skills, and Abilities):

• Must have active Top-Secret clearance with SCI or the ability to acquire Top Secret/SCI
• 10 years of project management experience, with at least 5 years in a leadership of supervisory capacity withing the DoD/IC environment.
• Proven experience managing or leading teams of 10+ personnel across large-scale or complex projects, preferably in government or regulated environments.
• Strong understanding of project management methodologies (e.g., PMBOK, Agile, etc.).
• Ability to analyze complex technical and operational problems and deliver effective, innovative solutions.
• Experience with IT support planning and IT systems (i.e. Routers, Switches, TACLANEs).
• Excellent communication and leadership skills.
• Familiarity with IT Service Management tools (ServiceNow)
• Ability to manage multiple priorities in a fast-paced environment.
• Must be able to work a 40-hour work week, normally Monday through Friday
• Ability to work overtime during critical peaks and be available to meet last-minute requests for overtime if needed
• Ability to travel (5-10%) primarily within 75 miles
• Familiarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project and Visio
• Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills
• Ability to work both independently and as part of a team in a dynamic environment

Security Clearance Required:

Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI

Minimum Education:Bachelor's degree in business, Information Technology, Computer Science, or related field

Minimum Years of Experience:

10 years of relevant experience

Required Certifications:

Project Management Professional (PMP) or equivalent certification

Preferred Qualifications:

• Experience with federal acquisition and contracting processes
• Knowledge of ITIL, CMMI, or similar IT process frameworks.
• Background in enterprise-level system modernization or digital transformation projects.

Other Responsibilities:

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language atLabor Laws Posters.