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Director Of Implementation Saas Jobs (NOW HIRING)

Confido

Director of Implementation

New York, NY · On-site

$170K - $210K/yr

The Role We're looking for a Director of Implementation to own the end-to-end onboarding experience ... The ideal candidate has managed complex enterprise rollouts - whether in consulting, B2B SaaS, at a ...

Points North

Director of Implementation

Minneapolis, MN · On-site

$135K - $155K/yr

Create and manage implementation processes that ensure clients are successfully implemented and ... SaaS * 5+ years of hands-on direct management experience, proven track record of successful team ...

Parachute Health

Director of Implementation

The Director of Implementation is responsible for scaling our Home Medical Equipment Provider ... Experience with set-up, configuration, technical integration, or administration of a SAAS product

Points North

Director of Implementation

Bloomington, MN · On-site

$135K - $155K/yr

Create and manage implementation processes that ensure clients are successfully implemented and ... SaaS * 5+ years of hands-on direct management experience, proven track record of successful team ...

CareXM

Director of Implementation

$125K/yr

CareXM is seeking a Director of Implementation to serve as a core leader within our operational and customer delivery organization. This role has ownership over the strategy, execution, and ...

Bankjoy

Director of Implementation

Austin, TX · On-site

The Role We are looking for a Director of Implementation to lead and scale Bankjoy's implementation organization as we grow our footprint across community banks and credit unions nationwide. This is ...

Allego

Manager of Implementation Services

Waltham, MA · On-site

$82K - $141K/yr

Drive a direct and positive impact on the growth of the company. Requirements * Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and ...

Allego

Manager of Implementation Services

Waltham, MA

$82K - $141K/yr

Drive a direct and positive impact on the growth of the company. Requirements * Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and ...

Hchb

Manager of Implementation

Dallas, TX · On-site +1

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

Hearst Health

Manager of Implementation

Dallas, TX · On-site

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

Hearst

Manager of Implementation

Dallas, TX · On-site +1

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

Hearst Newspapers

Manager of Implementation

Dallas, TX · On-site +1

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

Hearst

Manager of Implementation

Dallas, TX · On-site +1

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

Hearst

Manager of Implementation

Dallas, TX · On-site +1

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

Homecare Homebase

Manager of Implementation

Dallas, TX · On-site

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

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How much do director of implementation saas jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for director of implementation saas in the United States is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What does a Director of Implementation in SaaS do?

A Director of Implementation in SaaS (Software as a Service) oversees the process of onboarding new clients, ensuring they successfully adopt and integrate the software into their organization. They manage teams that guide clients through setup, customization, training, and troubleshooting. This role involves collaborating closely with sales, product, and customer success teams to drive customer satisfaction and retention. The Director is also responsible for developing efficient processes and ensuring projects are delivered on time and within scope.

What are the key skills and qualifications needed to thrive as a Director of Implementation in SaaS, and why are they important?

To succeed as a Director of Implementation in SaaS, you need a deep understanding of software deployment, project management, and client onboarding, often backed by a relevant degree and extensive experience in SaaS environments. Familiarity with project management tools (like Jira or Asana), CRM platforms (such as Salesforce), and certifications like PMP or Scrum Master are highly valued. Exceptional leadership, communication, and problem-solving skills help you manage teams and build strong client relationships. These competencies are crucial for ensuring successful software rollouts, high client satisfaction, and efficient cross-functional collaboration.

What are some common challenges faced by a Director of Implementation in a SaaS company, and how can they be managed?

Directors of Implementation in SaaS often encounter challenges such as managing client expectations, ensuring smooth cross-functional collaboration, and balancing multiple complex projects simultaneously. Successful directors address these challenges by fostering clear communication with clients, creating well-structured project plans, and leveraging strong relationships with product, engineering, and support teams. Proactively identifying potential bottlenecks and maintaining a customer-centric mindset are key to delivering high-quality implementations on schedule.
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Director Of Implementation Saas jobs near you
Infographic showing various Director Of Implementation Saas job openings in the United States as of June 2026, with employment types broken down into 50% As Needed, and 50% Full Time. Highlights an 65% Physical, 6% Hybrid, and 29% Remote job distribution, with an average salary of $106,928 per year, or $51.4 per hour.

Director of Implementation

Confido

New York, NY • On-site

$170K - $210K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top- and bottom-line decisions, and the speed to scale.
Confido is trusted by 200+ brands managing $20B+ in revenue, including OLIPOP, Simple Mills, Dr. Squatch, Tropicana, and more.
We've achieved best-in-class growth and recently raised a $15M Series A led by Footwork Ventures and Y Combinator to accelerate our momentum.
The Role
We're looking for a Director of Implementation to own the end-to-end onboarding experience for new Confido customers. This is a high-impact individual contributor role - you'll be the person who takes a signed contract and turns it into a live, thriving deployment.
You'll work closely with customers, our product team, and our CS and sales teams to design scalable implementation processes from the ground up. The ideal candidate has managed complex enterprise rollouts - whether in consulting, B2B SaaS, at a CPG brand, or a similar environment - and thrives on the structured problem-solving that great implementations demand. You will report directly to the Head of Implementation.
What You'll Do
Onboarding & Deployment
  • Own the full implementation lifecycle - from kickoff through go-live - for new enterprise customers
  • Design and manage detailed project plans, timelines, and workstreams across multiple concurrent deployments
  • Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements
  • Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments

Customer Enablement
  • Develop training programs, documentation, and onboarding materials that get users up to speed fast
  • Run live onboarding sessions and workshops tailored to different user personas - from day-to-day operators to executives
  • Measure and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption

Process & Infrastructure
  • Build the implementation playbook from the ground up - templates, checklists, escalation paths, and success criteria
  • Establish implementation KPIs and reporting to give the business visibility into onboarding health and velocity
  • Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time

Cross-Functional Collaboration
  • Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early
  • Hand off customers to CS with full context - ensuring a smooth transition and strong starting point for long-term success
  • Serve as a key feedback loop into Product, translating implementation friction into actionable roadmap input
What We're Looking For
  • 5+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding - backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcome
  • Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines
  • Strong project management skills - you're comfortable owning a plan, running a status call, and escalating when something's off track
  • Technical curiosity and comfort: you don't need to be an engineer, but you should be able to dig into data, configure software, and troubleshoot without hand-holding
  • Experience working with CPG, retail, or supply chain customers is a plus - but not a requirement
  • Builder mindset: you're energized by defining process where none exists and creating order out of ambiguity
  • Excited to be in our NYC headquarters 5 days a week

Perks + Benefits
  • Equity
  • Paid Relocation
  • Unlimited PTO
  • 401(K) through Vestwell
  • Provided MacBook
  • Fully Paid Health, Dental, and Vision plans
  • Catered Lunches on Fridays
  • Nightly Team Dinners for those staying past 6:30pm
  • Unlimited coffee and snacks featuring our brands

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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