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Director Of Implementation Saas Jobs (NOW HIRING)

Parachute Health

Director of Implementation

OR · Remote

$100K - $145K/yr

The Director of Implementation is responsible for scaling our Home Medical Equipment Provider ... Experience with set-up, configuration, technical integration, or administration of a SAAS product

Confido

Director of Implementation

New York, NY · On-site

$170K - $210K/yr

The Role We're looking for a Director of Implementation to own the end-to-end onboarding experience ... The ideal candidate has managed complex enterprise rollouts - whether in consulting, B2B SaaS, at a ...

Points North

Director of Implementation

Bloomington, MN · On-site

$135K - $155K/yr

Create and manage implementation processes that ensure clients are successfully implemented and ... SaaS * 5+ years of hands-on direct management experience, proven track record of successful team ...

Parachute Health

Director of Implementation

The Director of Implementation is responsible for scaling our Home Medical Equipment Provider ... Experience with set-up, configuration, technical integration, or administration of a SAAS product

CareXM

Director of Implementation

$125K/yr

CareXM is seeking a Director of Implementation to serve as a core leader within our operational and customer delivery organization. This role has ownership over the strategy, execution, and ...

allego

Manager of Implementation Services

Waltham, MA · On-site

$82K - $141K/yr

Drive a direct and positive impact on the growth of the company. Requirements * Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and ...

Allego

Manager of Implementation Services

Waltham, MA

$82K - $141K/yr

Drive a direct and positive impact on the growth of the company. Requirements * Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and ...

Hchb

Manager of Implementation

Dallas, TX · On-site +1

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

Hearst Health

Manager of Implementation

Dallas, TX · On-site

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

Hearst

Manager of Implementation

Dallas, TX · On-site +1

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

Hearst Newspapers

Manager of Implementation

Dallas, TX · On-site +1

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

Freshpaint

Head of Implementation

$200K - $225K/yr

You will lead a team of Enterprise Implementation Engineers, define our implementation strategy ... Experience operating at a director level in a high-growth SaaS environment. * Proven track record ...

Hearst

Manager of Implementation

Dallas, TX · On-site +1

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

Hearst

Manager of Implementation

Dallas, TX · On-site +1

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

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How much do director of implementation saas jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for director of implementation saas in the United States is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What does a Director of Implementation in SaaS do?

A Director of Implementation in SaaS (Software as a Service) oversees the process of onboarding new clients, ensuring they successfully adopt and integrate the software into their organization. They manage teams that guide clients through setup, customization, training, and troubleshooting. This role involves collaborating closely with sales, product, and customer success teams to drive customer satisfaction and retention. The Director is also responsible for developing efficient processes and ensuring projects are delivered on time and within scope.

What are the key skills and qualifications needed to thrive as a Director of Implementation in SaaS, and why are they important?

To succeed as a Director of Implementation in SaaS, you need a deep understanding of software deployment, project management, and client onboarding, often backed by a relevant degree and extensive experience in SaaS environments. Familiarity with project management tools (like Jira or Asana), CRM platforms (such as Salesforce), and certifications like PMP or Scrum Master are highly valued. Exceptional leadership, communication, and problem-solving skills help you manage teams and build strong client relationships. These competencies are crucial for ensuring successful software rollouts, high client satisfaction, and efficient cross-functional collaboration.

What are some common challenges faced by a Director of Implementation in a SaaS company, and how can they be managed?

Directors of Implementation in SaaS often encounter challenges such as managing client expectations, ensuring smooth cross-functional collaboration, and balancing multiple complex projects simultaneously. Successful directors address these challenges by fostering clear communication with clients, creating well-structured project plans, and leveraging strong relationships with product, engineering, and support teams. Proactively identifying potential bottlenecks and maintaining a customer-centric mindset are key to delivering high-quality implementations on schedule.
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Director Of Implementation Saas jobs near you
Infographic showing various Director Of Implementation Saas job openings in the United States as of June 2026, with employment types broken down into 50% As Needed, and 50% Full Time. Highlights an 65% Physical, 6% Hybrid, and 29% Remote job distribution, with an average salary of $106,928 per year, or $51.4 per hour.
Director of Implementation

Director of Implementation

Parachute Health

OR • Remote

$100K - $145K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

The Director of Implementation is responsible for scaling our Home Medical Equipment Provider implementations in addition to leading their own strategic customer engagements. This person will manage a team of experienced Implementation Managers as they collaborate with HME Providers and match their workflows with Parachute's highly configurable order management platform. Our customers range from small local providers of wheelchairs and walkers to multi-location, regional suppliers of oxygen and CPAP devices to National companies providing Continuous Glucose Monitors that are drop-shipped anywhere in the US. This role will focus on deploying new product modules and growth initiatives across multiple customer segments. It is a highly cross-functional position, requiring close collaboration with Customer Success, Growth, Product, Design, and Engineering teams on high visibility projects.

What You'll Do
  • Drive the Implementation team's end-to-end performance, ensuring the department scales to meet customer demand without sacrificing quality. You will be responsible for driving team productivity through process mapping and performance tracking, while overseeing the continuous development of staff through structured training, upskilling, and enablement programs.
  • Leadership - As a player-coach, you will lead your own strategic customer engagements and manage a talented team of Implementation Managers, providing day-to-day support and coaching for professional development
  • Consulting - Act as the expert on Parachute platform capabilities and integrations, supporting our Customer Success teams in crafting and delivering solutions for our strategic customers
  • Onboarding - Onboard suppliers of medical equipment and supplies to the Parachute Platform, partnering with their leaders to drive rapid growth of Digital Ordering across the marketplace
  • Digital Transformations - Develop ongoing strategy for the application of Parachute features and products within existing customer workflows.
  • Activations - Implement our innovative AI Intake and ordering platforms and monitor activation success metrics
  • Data Reporting - Develop and share insights both internally and externally to collaborate on opportunities/challenges cross-functionally and report on your team's progress towards goals
  • Process Improvement - Identify and execute on process improvements to make our onboarding and transformation process more effective
  • New Product Launches - Show partners the delightfully simple experiences we build and roll them out, communicating feedback to our Product and Merchandising teams to support customer launches and ongoing initiatives. 
  • End User Training - Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support 
  • Documentation - Synthesize best practices to develop standard playbooks for our solutions and offerings, including technological and workflow assessments that lead to templated roadmaps for customers
Requirements
  • Minimum 5  years of experience in consulting, digital transformation, or project-based work in healthcare or health tech, with minimum 3 years directly managing teams
  • Experience with set-up, configuration, technical integration, or administration of a SAAS product
  • Experience with complex project management and ability to guide stakeholders through large-scale organizational transformation
  • Broad knowledge of the Durable Medical Equipment (DME) landscape
  • Exposure to AI solutions, digital workflow automation, or system interoperability is a strong plus.
  • Comfortable with tools such as Excel (advanced), Tableau, HubSpot, JIRA; experience with API integrations is a plus.
More About You
  • Strong communicator who can extract and synthesize info from experts
  • Enthusiastic about using technology to better patient outcomes
  • Demonstrated leader and self-starter within a cross-functional team
  • Strong business acumen with ability to translate strategy to prioritized tactics
  • Process oriented; develop roadmaps to operationalize account strategy
  • Problem solver; adaptable with a relentless solutions mindset 
  • Quantitatively focused; data-driven decision maker with analytical toolkit
Benefits
  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
  • Equity Incentive Plan
  • Annual Company-Wide Bonus (up to 15%)
  • Flexible Vacation Policy
  • Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
  • Monthly Internet Stipend
  • Annual Home Office and Wellness contribution
  • Co-Working Space Reimbursement
  • Annual stipend for education and development
Base Salary (based on level and experience)

$100k-$145k

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