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Director Of Implementation Saas Jobs (NOW HIRING)

Smokeball

VP of Implementation & Support

Chicago, IL · On-site

$142K - $182K/yr

What You'll Bring * 8+ years' experience in SaaS across client onboarding, implementation, training, and/or support leadership. * 5+ years of people leadership experience, including managing managers.

LEARFIELD

Director, Implementation

Dallas, TX · On-site

The Director, Implementation is responsible for leading and evolving SIDEARM's client ... SaaS, or fan‑facing digital products. Learfield offers a full spectrum of benefits for eligible ...

Motive

Director of Product Management, SaaS

OR · On-site +1

$232K - $243K/yr

As the Director of Product Management - SaaS, you will lead the management and execution of our Workforce Management suite of products. Managing a team of Product Managers, you will be instrumental ...

Motive

Director of Product Management, SaaS

$208K - $285K/yr

As the Director of Product Management - SaaS, you will lead the management and execution of our Workforce Management suite of products. Managing a team of Product Managers, you will be instrumental ...

Synapticure

Senior Associate, Implementation

$80K - $110K/yr

Own discrete workstreams or phases within larger implementation programs, under the guidance of the Director of Strategic Operations and Implementation * Coordinate timelines, milestones, and ...

Datex Corporation

$90K - $120K/yr

The role of the Implementation Manager is client-focused and reports to the Director of Project Implementation. The Implementation Manager is responsible for delivering Warehouse Management System ...

Collectly

Implementation Manager

San Francisco, CA · On-site

As an Implementation Manager, you will play a pivotal role in overseeing the successful integration and deployment of our SaaS solutions within healthcare facilities and organizations. Please note:

AccuSourceHR, Inc

Senior Implementation Consultant

$55K - $60K/yr

Director of Implementation Employment Type: Full-Time, Salary, Exempt Compensation: $55,000-60,000 ... The ideal candidate has led SaaS or technology implementations in a client-facing environment ...

Nexcess

Senior Director, Implementations

The quality and duration of an implementation can vary significantly depending on who owns the ... Experience in hosting, cloud infrastructure, B2B SaaS, or a closely related technology environment.

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How much do director of implementation saas jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for director of implementation saas in the United States is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What does a director of implementation in SaaS do?

A Director of Implementation in SaaS (Software as a Service) oversees the process of onboarding new clients, ensuring they successfully adopt and integrate the software into their organization. They manage teams that guide clients through setup, customization, training, and troubleshooting. This role involves collaborating closely with sales, product, and customer success teams to drive customer satisfaction and retention. The Director is also responsible for developing efficient processes and ensuring projects are delivered on time and within scope.

What are the key skills and qualifications needed to thrive as a director of implementation in SaaS?

To succeed as a Director of Implementation in SaaS, you need a deep understanding of software deployment, project management, and client onboarding, often backed by a relevant degree and extensive experience in SaaS environments. Familiarity with project management tools (like Jira or Asana), CRM platforms (such as Salesforce), and certifications like PMP or Scrum Master are highly valued. Exceptional leadership, communication, and problem-solving skills help you manage teams and build strong client relationships. These competencies are crucial for ensuring successful software rollouts, high client satisfaction, and efficient cross-functional collaboration.

What are some common challenges faced by a director of implementation in SaaS, and how can they be managed?

Directors of Implementation in SaaS often encounter challenges such as managing client expectations, ensuring smooth cross-functional collaboration, and balancing multiple complex projects simultaneously. Successful directors address these challenges by fostering clear communication with clients, creating well-structured project plans, and leveraging strong relationships with product, engineering, and support teams. Proactively identifying potential bottlenecks and maintaining a customer-centric mindset are key to delivering high-quality implementations on schedule.
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Director Of Implementation Saas jobs near you
Infographic showing various Director Of Implementation Saas job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $106,928 per year, or $51.4 per hour.

VP of Implementation & Support

Chicago, IL • On-site

Smokeball
1 - 10 employees
Learn more about Smokeballexternal

$142K - $182K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

About Smokeball
Smokeball is powering people-law. Our legal practice management software lightens the administrative burden, so legal professionals have more time for the people who need them most.
With offices across Australia, the US, and the UK, we're united by a clear purpose - and that purpose has shaped a culture worth being part of. This year, Wrk+ recognised us as one of USA's Best Places to Work, and we've been certified a "Great Place to Work" again.
The Role
The VP of Implementation & Support owns everything that happens between "the client signs the contract" and "the client is up and running, confident, and getting real value from Smokeball."
You'll bring Onboarding, Migrations, Training, and Support together as one connected function, with end-to-end accountability for how quickly and successfully new clients get live and how well we support them throughout their Smokeball journey.
This is a big leadership role with a big opportunity to make an impact. You'll be responsible for building the teams, processes, and experiences that set clients up for long-term success, adoption, and retention.
In short: you'll help make sure clients don't just get Smokeball, they love using it.
What You'll Do
Onboarding & Implementation
  • Own the end-to-end onboarding and implementation strategy, from contract signature through go-live.
  • Build a scalable, flexible onboarding experience across firm sizes, practice areas, and product complexity.
  • Own key onboarding metrics including time-to-value, time-to-go-live, CSAT/NPS, and early product adoption.
  • Continuously identify and remove friction across the client journey.

Client Migrations
  • Lead the end-to-end data migration strategy, ensuring data is accurate, secure, and migrated with minimal disruption.
  • Set standards for data quality, validation, testing, and risk management.
  • Partner with our Migrations Development team to drive automation, scalability, and self-service.

Training & Enablement
  • Own the strategy for client training across live onboarding, webinars, self-service content, and future academy/certification programs.
  • Use adoption and proficiency data to continuously improve training and drive product adoption.

Support
  • Lead the performance of our Support function across Smokeball and our standalone products.
  • Own SLAs, response and resolution times, and client satisfaction.
  • Build strong escalation and feedback loops across Support, Product, and Engineering.
  • Use support trends to identify and address systemic product and process issues.

Team Leadership
  • Lead and develop a multi-layered team of managers and individual contributors across Onboarding, Migrations, Training, and Support.
  • Build a strong leadership bench with clear accountability and autonomy.
  • Own headcount planning, career development, and performance management.

Cross-Functional Leadership
  • Partner closely with Client Success, Sales, Product, and Engineering to create a seamless client experience.
  • Bring the voice of new and actively supported clients into product and business decisions.
  • Use client insights and operational data to influence product priorities and continuously improve how we work.

What You'll Bring
  • 8+ years' experience in SaaS across client onboarding, implementation, training, and/or support leadership.
  • 5+ years of people leadership experience, including managing managers.
  • Experience in legal tech or another complex, regulated, or compliance-sensitive SaaS environment.
  • Proven experience leading technical data migrations at scale.
  • Experience building or significantly scaling client training or enablement programs.
  • Strong track record of owning KPIs/SLAs and using data to drive measurable improvements.
  • Experience partnering with Product and Engineering leadership to influence roadmap and priorities.
  • Strong operational leadership skills, with the ability to bring multiple functions together as one high-performing organization.
  • Excellent communication skills, from coaching teams through to executive-level reporting.

What's in it for you?
Competitive Salary
Work-Life Balance: 20 vacation days, 3 reboot days, birthday off, volunteer time, and more!
Benefits: Excellent medical, dental, vision coverage. 401(k) match, & monthly wellness stipend
Parental leave
Office lunch and loads of snacks
And of course...the SWAG!
Want to Know More?
Why do we do what we do? Where did the name 'Smokeball' come from? What are our values? Learn more here!
*Smokeball values diversity & inclusion and is proud to be an Equal Employment Opportunity employer. Smokeball considers all individuals seeking employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
If you're excited about this role, we encourage you to apply even if your experience doesn't check every box.

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