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Director Of Customer Operations Jobs in Santa Rosa, CA

Rosewood Hotel Group

Director of Sales

Calistoga, CA · On-site

Ensuring department's operations are in line with Brand standards. HOW YOU'LL MAKE THE PLACE ... Prepare correspondence to customers, internal booking reports and file maintenance. * Participate ...

TMR Operations, LLC

Executive Director of Sales

Napa, CA · On-site

$175K - $210K/yr

Financial & Operational Leadership * Own the departmental P&L, ensuring revenue growth, cost ... potential customers to present information and tour the property. The team member occasionally ...

3 Bridge Networks

Director of Accounting

Santa Rosa, CA · On-site

A stable, well-established company is seeking a Director of Accounting to lead its accounting ... This is a key leadership role responsible for overseeing day-to-day accounting operations, ensuring ...

Pacifichospitality

Director of Engineering

Napa, CA · On-site

$130K - $150K/yr

... ensures operational support areas are covered to provide excellent customer service. * Notifies ... Director of Engineering in a similar setting. * Requires ability to manage the department by ...

3 Bridge Networks

Director of Accounting

Sonoma, CA · On-site

A stable, well-established company is seeking a Director of Accounting to lead its accounting ... This is a key leadership role responsible for overseeing day-to-day accounting operations, ensuring ...

SONOMA SPECIALTY HOSPITAL

DIRECTOR OF NURSING

Sebastopol, CA · On-site

$160K - $170K/yr

Responsible for daily operations including budget, program development and nursing services of the ... Direct and coordinate the daily clinical and administrative operations of the nursing department to ...

Sonoma Specialty Hospital

DIRECTOR OF NURSING

Sebastopol, CA · On-site

$160K - $170K/yr

Responsible for daily operations including budget, program development and nursing services of the ... Direct and coordinate the daily clinical and administrative operations of the nursing department to ...

Ema

Head of Customer Engagement

Bodega Bay, CA · On-site

... direct enterprise customers and partner-led deployments with global SIs. The function works; now it ... As Head of Customer Engagement, you are a player-coach. You will lead and grow the global CEM team ...

HiredFirst

Director of Rehabilitation

Petaluma, CA · On-site

$104K - $135K/yr

Director of Rehabilitation Location: Petaluma, CA Setting: SNF Compensation: $104K - $115K (COTA ... · Oversee daily operations of the rehabilitation department · Supervise therapy staff and ...

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Director Of Customer Operations information

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$37.2K

$117.7K

$196.3K

How much do director of customer operations jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director of customer operations in Santa Rosa, CA is $117,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $148,100.00 per year, depending on experience, location, and employer.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

Is a director of customer operations a high position?

A director of customer operations is a senior leadership role responsible for overseeing customer service strategies, team management, and operational efficiency. It is generally considered a high-level position within an organization, often reporting to executives like the VP or COO, and requires extensive experience and leadership skills.

What job categories do people searching Director Of Customer Operations jobs in Santa Rosa, CA look for?

The top searched job categories for Director Of Customer Operations jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Director Of Customer Operations jobs?

Cities near Santa Rosa, CA with the most Director Of Customer Operations job openings:

Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $117,730 per year, or $56.6 per hour.

Director of Operations

Hidden Valley Lake, CA • On-site

Hidden Valley Lake Association
Non-Profits • 51 - 200 employees
Learn more about Hidden Valley Lake Associationexternal

$80K - $100K/yr

Other

Re-posted 8 days ago

Job description

Description
Job description
Join our team in beautiful Hidden Valley Lake! We are an HOA nestled in affordable, southern Lake Co, CA with over 3,100 homes and 6,000 residents. Enjoy our 102 acre lake, private pool, over a dozen recreation areas, horse stables, and a semi-private 18 hole golf course.
SUMMARY Candidates should have 3 - 5 years senior level experience in an HOA or in Public Works/Construction. They should be skilled with policy analysis and writing, as well as budgeting, and the Davis-Stirling Act. This position will coordinate operational activities of the organization in accordance with policies, goals, and objectives established by the General Manager. Assists the General Manager in the development of organization initiatives that cover operations, personnel, financial performance, services, and growth of the functions and/or business units mentioned above.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to)
  • Plans and oversees strategic and operations budgets, programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.
  • Establishes and implements short and long-range organizational goals, objectives, strategic plans, policies, and operating procedures consistent with the General Manager's broad policies and objectives; monitors and evaluates programmatic and operational effectiveness, and affects changes required for improvement.
  • May provide strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, procedures, and controls within the specified functional area of focus.
  • May provide professional consultation and leadership to department heads and subordinates as the principle point of expertise on matters relating to the specified functional area of focus.
  • Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization, within the specified functional area of operation, as applicable to the specified functional area of focus.
  • Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application of operating policies and procedures.
  • Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project or service activities, as appropriate to the position.
  • May represent the organization to governmental agencies, funding agencies, national organizations, and/or the public; may represent the General Manager at various community and/or business meetings, and may serve as a liaison to legal counsel in addressing legal issues, as assigned
  • Ensures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.
  • May serve as senior staff responsible for maintenance and executing Reserve Projects.
  • Performs miscellaneous job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES It is expected that the individual in this position provides leadership and personal support to the work team and leads by example. The individual in this position communicates and supports company policies and decisions in a positive manner.
Requirements
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of focus applicable to the specified role.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
  • Advanced analytical, evaluative, and objective critical thinking skills.
  • Working knowledge and understanding of principles and processes of computerized business and operating systems.
  • Ability to gather data, compile information, and prepare reports.
  • Knowledge and understanding of integrated program planning, development, and administration within a common interest development.
  • Skill in organizing resources and establishing priorities
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to provide technical guidance and leadership to professional personnel in area of expertise.
  • Ability to develop and present educational programs and/or workshops.
  • Ability to establish and maintain effective working relationships with the general public, community-based groups, organization staff, and other government agencies.

EDUCATION and/or EXPERIENCE five (5) years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups/people.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS Possession of, or ability to obtain, a valid California Driver's License with no violations that would affect performing job requirements, and community association certificates.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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